South Bay BMW

Excellent Service Darryl always provides the best service available with the human approach. he understand the frustration of customers when their cars have issues and Darryl always provides the best service available with the human approach. he understand the frustration of customers when their cars have issues and strives to rectify them as painless as possible. Kudos to a excellent employee that "GETS" the customer service end of the business More

Routine maintenance Brought my 2016 2 Series in for routine maintenance and was provided a comparable loaner vehicle. Drop off and pick up went smooth. I felt that my tim Brought my 2016 2 Series in for routine maintenance and was provided a comparable loaner vehicle. Drop off and pick up went smooth. I felt that my time was respected. Tim kept me well informed on what was going on with my vehicle and when work would be complete. More

Genius Man Kevin is very knowledgeable about BMW stuff. He is also friendly, helpful and respectful. He is an asset to the company and I would like to recommend Kevin is very knowledgeable about BMW stuff. He is also friendly, helpful and respectful. He is an asset to the company and I would like to recommend that you keep him. More

Great Experience No nonsense service experience. Easy to get a good loaner car issued to me promptly. Nice work in the service, loaner, and valet departments. Happy No nonsense service experience. Easy to get a good loaner car issued to me promptly. Nice work in the service, loaner, and valet departments. Happy New Year! More

Web sales Adam responded quickly to my on-line request for info and followed up to schedule a visit. Sabah Weaver also followed up to make sure I was taken car Adam responded quickly to my on-line request for info and followed up to schedule a visit. Sabah Weaver also followed up to make sure I was taken care of. During the sales process Adam proved to be friendly, professional and very knowledgeable about the product. On our test drive he did a great job of explaining and demonstrating the many features of the 650i and answered all our questions to our satisfaction. We purchased the vehicle and were surprised the next morning when Adam showed up on our doorstep (30 miles away from the dealership) to personally return my driver's license which I had left on his desk! Thank you Adam for exceeding our expectations! More

Early lease return I visited Southbay BMW today for early lease return. I am a repeated customer with BMW for many years. Manager Koi Diep and sales personel Fe Celestia I visited Southbay BMW today for early lease return. I am a repeated customer with BMW for many years. Manager Koi Diep and sales personel Fe Celestial at SB BMW was amazing. I shopped around other dealers but SB BMW had the best price and custoner service was superb. I am so happy with my new BMW. Service was quick and easy. SB BMW highly recommended. More

Sales Experience Thank you so much for answering all of my questions honestly. I'm happy with the car I purchased, and I'm not freaking out about the purchase price. T Thank you so much for answering all of my questions honestly. I'm happy with the car I purchased, and I'm not freaking out about the purchase price. That's a pretty ideal situation when it comes to buying a new car, and it's all thanks to you. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to South Bay BMW, and telling them to ask for Chris Yuseco. Thanks again. More

Service Very friendly employees. My rent a car was delivered fast and all rent process was very professional. My adviser Darryl was very professional and good Very friendly employees. My rent a car was delivered fast and all rent process was very professional. My adviser Darryl was very professional and good communicator. More

World's Greatest My experience at the dealership is always great; AND here is my suggestion; I would prefer my knowing it is time for my car to be service, versus an e My experience at the dealership is always great; AND here is my suggestion; I would prefer my knowing it is time for my car to be service, versus an email sharing I needed service. I don't prefer that feature and would rather have the light indicator as I've had in the past. In other words, my email was the indication I needed my car to be service - and unfortunately it was in my spam mail - which I check periodically. I don't like this feature and hopefully the next upgrade I receive, I'll be asking for a light indicator as notification of service. More

Friendly knowledgeable sales experience We were acknowledged as being long term customers (35 years running multiple BMW's concurrently throughout that period). Superb use of product knowle We were acknowledged as being long term customers (35 years running multiple BMW's concurrently throughout that period). Superb use of product knowledge to narrow our choices and hasten our decision. Steve Marx (Fleet Sales) as top notch as always along with his supporting team, Rick, Chris, Jenny ("Genius") and Alex (Finance/Maintenance). More