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South Bay BMW

Torrance, CA

4.2
1,277 Reviews
South Bay BMW is one of the top dealerships in the U.S. We enjoy creating fun and exciting experiences for our clients. Clients are most important to us. We hope to be able to share a cup of latte or help with a test drive or help get something fixed on your BMW / MINI for you. Please let us know if we have done a good job or if we need to improve!
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18800 Hawthorne Boulevard

Torrance, CA

90504

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Showing 1,277 reviews

July 29, 2026

When I made the deel with the salesmen William Watts he promess to discount $2000 for loyal customer and $2000 for bmw rebate but Mr. Alex Marouf did not applied the $2000 onlty $1000 for loyalty customer More

by ycaceres
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex Marouf
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2026 -

South Bay BMW responded

Hello, we are very concerned to see your review of us here at South Bay BMW. We take concerns like these seriously and would like the opportunity to review the details of your purchase with you. Please reach out to our team directly so we can discuss what happened and work toward addressing your concerns. customerservice@mckennacars.com

June 16, 2026

There’s always warm welcome at the dealership from service writers to the receptionist and sale agents. I have been buying and leasing cars from there sense 2006. Best place to buy or lease a vehicle. More

by williamsegee34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2026 -

South Bay BMW responded

We love to hear your experience was a positive one! We appreciate the recommendation, and hope to see you again here at South Bay BMW!

June 15, 2026

I was told I would get two sets of mats for my car. I received 1 set and no one will call me back. The checklist included 2 sets. More

by danvaughn55
Recommend Dealer
No
Employees Worked With
Christian Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2026 -

South Bay BMW responded

Hi Dan, we're sorry to hear about the communication issues you've experienced here at South Bay BMW. We'd welcome the opportunity to discuss your concerns further. Please email us, and we'll be in touch. customerservice@mckennacars.com

June 12, 2026

The sales and finance people were professional, courteous and helpful. I would recommend this dealership. The process, although a little lengthy, was easy and a pleasure to engage with the staff. More

by alternateskater
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Skyler Cox 5 stars
Jul 02, 2026 -

South Bay BMW responded

We're delighted to hear Skyler and the team made your experience both enjoyable and straightforward. We know purchasing a vehicle can take some time, so we're glad our staff made the process feel worthwhile. Thank you for your recommendation!

June 12, 2026

Purchase of vehicle went well but everything after was horrible. Had to take it back for repairs with BMW, then in the shop over 3 weeks for additional repairs while going back and forth with the extended More

by pt4lyf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Eltawil
Jul 02, 2026 -

South Bay BMW responded

Thank you for sharing your experience. We're sorry to hear the ownership experience after your purchase did not meet your expectations. We'd appreciate the opportunity to learn more about what occurred and discuss your concerns directly. Please contact us at customerservice@mckennacars.com so a member of our team can assist you.

June 11, 2026

Professional and fast . . despite the fact that I still have issues with the CarPlay .. he was able to fix More

by nshaath
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2026 -

South Bay BMW responded

We're happy Fernando was able to get everything taken care of for you and provide prompt, professional service. Thank you for choosing South Bay BMW, and we appreciate your feedback regarding your CarPlay experience.

June 10, 2026

It was a pleasure working with Sara and Mike. Thank you for the excellent service! More

by shady.ibrahim85
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sara, Mike
Jul 02, 2026 -

South Bay BMW responded

Sara and Mike will be so happy to hear your kind words. Thank you for recognizing their efforts, and we're glad they helped make your visit such a positive one!

June 10, 2026

Good on services Agent is polite and honest Easy to make a decision Easy to deal with More

by darfemag
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arsen Babajanyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Chavez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Calderon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2026 -

South Bay BMW responded

Honest advice and an easy buying experience are exactly what we strive to provide. Thank you for recognizing Arsen, Alex, and the team, and we appreciate your trust in South Bay BMW.

June 10, 2026

I am a dedicated customer of South Bay BMW. Steve Marx has helped me for almost a decade and more than half a dozen cars. He’s great. More

by matt.baratz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Marx
Jul 02, 2026 -

South Bay BMW responded

A decade of loyalty speaks volumes, and we truly appreciate yours. Steve has built so many lasting relationships over the years, and we're honored to have been part of your BMW journey. Thank you for continuing to choose South Bay BMW.

June 09, 2026

I had an appointment they did it on time and wash the car well. All the workers were helpful and polite. More

by gitagm2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Milligan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Calderon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Henk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2026 -

South Bay BMW responded

It's great to hear your appointment started on time and your vehicle left looking its best. Thank you for recognizing Matthew, Eddie, and the rest of our team for their helpful service.

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