Soerens Ford

Best Christmas ever, thanks to Soerens Ford I had always wanted a Ford Mustang as my first car. My earlier attempt at Kayser didn't go really well, and I didn't feel being valued as a potential I had always wanted a Ford Mustang as my first car. My earlier attempt at Kayser didn't go really well, and I didn't feel being valued as a potential customer there. Then I tried to contact many Ford dealers including Soerens. Adam was really nice, patient, and responsive, while other dealership wouldn't even reply my email . We exchanged tons of emails before all the details were confirmed and all my questions answered. In order to shorten my 12-week waiting time, he and other people at Soerens changed one of their existing order specs, and finally got my car delivered within six weeks, right before Christmas!! Tina helped me with the process of purchase, and she was really nice as well. I couldn't be more satisfied! Proud of driving my Mustang every day. Recommending Soerens to everyone. More

Thanks for an awesome car !!!! I love it I purchased a Cheveo Aveo 2007 model and its awesome. I'm perfectly satisfied with the car. I did a trade in to purchase the car and the trade in hand I purchased a Cheveo Aveo 2007 model and its awesome. I'm perfectly satisfied with the car. I did a trade in to purchase the car and the trade in handling was very good by the representative Adam :) I got this car for a good rate and its running so far so good. No complaints raised so far with my car which is good... I would love to visit the dealership if any plans for next car in future. Thanks Soerens Ford (Capital Drive showroom near brookfield) !!! I would certainly recommend my friends & family to this dealership. More

Grateful-Awesome experience! I had the worst experience at Hiller Ford. Adam at Soerens couldn't have been nicer and more patient helping me out of a lease and into owning my new I had the worst experience at Hiller Ford. Adam at Soerens couldn't have been nicer and more patient helping me out of a lease and into owning my new fusion. I highly recommend Soerens if you want a refreshing no pressure/no hassle experience. I'm extremely grateful to Adam & Soerens. More

A very satisfied customer After 40+ years of buying GM vehicles I decided to make a change and purchase a Ford. I chose Soeren's Ford because of it's locality and positive comm After 40+ years of buying GM vehicles I decided to make a change and purchase a Ford. I chose Soeren's Ford because of it's locality and positive comments I had heard about them. I started with looking online at their inventory and requesting a quote. I received a very timely response and the quote was enticing. I made my appointment with Adam Thiele to test drive the vehicle I had selected and drove away 2 hours later with a new Ford Edge. Adam was a pleasure to deal with and there was no hassle whatsoever. The entire process was very enjoyable and as we all know buying a car can be one of the worst experiences of our life! Adam and the staff were professional in every way and explained all the new technology in detail so we left with no questions remaining. If you want a hassle free experience definitely go to Soeren's Ford. More

Great New Car buying experience and great service department I was shopping for a new car and visited Soerens Ford after dealing with some other car dealers. I worked with Adam Thiele. The experience was very pl I was shopping for a new car and visited Soerens Ford after dealing with some other car dealers. I worked with Adam Thiele. The experience was very pleasant. He is very knowledgeable about the vehicles, hes very kind and respectful and doesn't get pushy. He makes you feel comfortable and helps you get what you are looking for in your new car. I had pleasant dealings with the Finance department and Service department as well. This was a good car buying experience. More

Untrustworthy Service Dept. Beware !!! Took my truck in for a coolant flush and and Also asked dealer to flush my heater core. Dealer did perform the coolant flush but also told me they flu Took my truck in for a coolant flush and and Also asked dealer to flush my heater core. Dealer did perform the coolant flush but also told me they flushed my heater core separately twice and that it was no good and that it would need to be replaced (reason that I had no heat). Quoting me $1200.00 for the repair I said no thanks . So after getting the vehicle home I decided to second guess the dealer and perform the heater core flush myself. Guess what ? I removed all the dirt and oil that was plugging it up and heat works like its brand new again. Dealer strait out did not do the flush and repeatedly told me they did trying to get me to spend the 1200.00. This is a typical case of the dealer trying to screw over the customer. Also charged me for parts on warranty work ( which they did reemburse after I caught the mistake) so a mistake or another potential scam!? Customer beware ! Home of the nice guys ( i think not) dont let them smooze you over with thier overly nice personality. Double check service sheets for charges and triple question all suggested service work , this dealer wants your money! More

recent purchase 2015 escape I am a repeat customer excellent dealership and service dept. Have been using service dept for over 20 yrs. Salesman went out of his way to get me ex I am a repeat customer excellent dealership and service dept. Have been using service dept for over 20 yrs. Salesman went out of his way to get me exactly what I wanted, and explained all the new controls. More

Adam was extremely friendly, knowledgeable and low key. He answered all our questions and put us at ease. I was helping my mother shop for a used vehicle and she was really anxious about the process. Ada He answered all our questions and put us at ease. I was helping my mother shop for a used vehicle and she was really anxious about the process. Adam made our visit a real pleasure especially when compared to other dealerships we visited in the city. More

I recently purchased a new F-150 from Sorens and was very happy with the buying process and my new vehicle until there was a leak in the third tail light that stained my interior headliner. I took the truck happy with the buying process and my new vehicle until there was a leak in the third tail light that stained my interior headliner. I took the truck to Sorens for the factory warranty work. when the Body Shop finished 'fixing' my vehicle not only were the stains not removed but there was the addition of a cigarette butt sized burn hole in the head liner from where a heat gun threw a spark and started the headliner on fire. upon calling the body shop I was told by the Body Shop manager and the service manager that they would NOT replace the headliner they ruined and that they would "patch" the burn and re-treat the stain on the headliner. I was told they would not replace the headliner because it would be at the cost of Sorens and not Ford Motor Company. AVOID this service department at all costs, they are not at all concerned with the quality of their work or satisfaction of their customers. All they care about is their bottom line, and they are not afraid to admit it. More

Bought a used F-150. Found out my spare key was for another truck. Called and called; no call back for over a month. Went to another dealer and paid for a spare key. Once Soeren's has your money, it another truck. Called and called; no call back for over a month. Went to another dealer and paid for a spare key. Once Soeren's has your money, it is the tail light guarantee. Bye-bye! More