Soerens Ford

Untrustworthy Service Dept. Beware !!! Took my truck in for a coolant flush and and Also asked dealer to flush my heater core. Dealer did perform the coolant flush but also told me they flu Took my truck in for a coolant flush and and Also asked dealer to flush my heater core. Dealer did perform the coolant flush but also told me they flushed my heater core separately twice and that it was no good and that it would need to be replaced (reason that I had no heat). Quoting me $1200.00 for the repair I said no thanks . So after getting the vehicle home I decided to second guess the dealer and perform the heater core flush myself. Guess what ? I removed all the dirt and oil that was plugging it up and heat works like its brand new again. Dealer strait out did not do the flush and repeatedly told me they did trying to get me to spend the 1200.00. This is a typical case of the dealer trying to screw over the customer. Also charged me for parts on warranty work ( which they did reemburse after I caught the mistake) so a mistake or another potential scam!? Customer beware ! Home of the nice guys ( i think not) dont let them smooze you over with thier overly nice personality. Double check service sheets for charges and triple question all suggested service work , this dealer wants your money! More

recent purchase 2015 escape I am a repeat customer excellent dealership and service dept. Have been using service dept for over 20 yrs. Salesman went out of his way to get me ex I am a repeat customer excellent dealership and service dept. Have been using service dept for over 20 yrs. Salesman went out of his way to get me exactly what I wanted, and explained all the new controls. More

Adam was extremely friendly, knowledgeable and low key. He answered all our questions and put us at ease. I was helping my mother shop for a used vehicle and she was really anxious about the process. Ada He answered all our questions and put us at ease. I was helping my mother shop for a used vehicle and she was really anxious about the process. Adam made our visit a real pleasure especially when compared to other dealerships we visited in the city. More

I recently purchased a new F-150 from Sorens and was very happy with the buying process and my new vehicle until there was a leak in the third tail light that stained my interior headliner. I took the truck happy with the buying process and my new vehicle until there was a leak in the third tail light that stained my interior headliner. I took the truck to Sorens for the factory warranty work. when the Body Shop finished 'fixing' my vehicle not only were the stains not removed but there was the addition of a cigarette butt sized burn hole in the head liner from where a heat gun threw a spark and started the headliner on fire. upon calling the body shop I was told by the Body Shop manager and the service manager that they would NOT replace the headliner they ruined and that they would "patch" the burn and re-treat the stain on the headliner. I was told they would not replace the headliner because it would be at the cost of Sorens and not Ford Motor Company. AVOID this service department at all costs, they are not at all concerned with the quality of their work or satisfaction of their customers. All they care about is their bottom line, and they are not afraid to admit it. More

Bought a used F-150. Found out my spare key was for another truck. Called and called; no call back for over a month. Went to another dealer and paid for a spare key. Once Soeren's has your money, it another truck. Called and called; no call back for over a month. Went to another dealer and paid for a spare key. Once Soeren's has your money, it is the tail light guarantee. Bye-bye! More

I needed bodywork repairs and painting. The service people were very efficient, friendly and honest. The repairs were made as quickly as possible and very well. Ialways use Soerens for service. people were very efficient, friendly and honest. The repairs were made as quickly as possible and very well. Ialways use Soerens for service. More

We worked with Greg Rossey on the initial visit, then Alex Denk/Mike Walsh on the test drive and sale and then Greg Rossey again on the delivery of the car. Everyone was very professional and actually v Alex Denk/Mike Walsh on the test drive and sale and then Greg Rossey again on the delivery of the car. Everyone was very professional and actually very fun to work with. We were very pleased with the experience and hope to be equally as pleased with the New Ford Escape. More

I replaced the washer hose assembly and machined brake rotors. Repair was done timely and very well. Mechanic knew what noise being made was right away. Nice they offer coffee, popcorn, courtesy rides, re rotors. Repair was done timely and very well. Mechanic knew what noise being made was right away. Nice they offer coffee, popcorn, courtesy rides, readng materials, tv. More

My husband and I had been shopping for a specific Volkswagen car. Through an Internet auto search, I found the car at Soerens Ford. Both John and Adam in Internet sales were prompt in answering my q Volkswagen car. Through an Internet auto search, I found the car at Soerens Ford. Both John and Adam in Internet sales were prompt in answering my questions. John gave me a fabulous Internet price which was thousands lower than any we had found in the Milwaukee metro area. We went to see the car in person and purchased the same day. The dealership processed the sale promptly and professionally. Janet Rocconi and Michael Froze More