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Snethkamp Chrysler-Jeep-Dodge-RAM
Redford, MI
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Service department is absolute trash. The service coordinator told me that my vehicle, 2019 Dodge Ram was ready, but when I get there I'm waiting for over a half hour. He had such a crap The service coordinator told me that my vehicle, 2019 Dodge Ram was ready, but when I get there I'm waiting for over a half hour. He had such a crap attitude, he only wanted to sit and talk with other service coordinator's. When I informed him that I about to be late for work, his response was asking me what do I want him to do. He never got off of his xxx to even walk to the back to see why it was taking so long for them to bring my vehicle. His antagonist attitude was always what did I want him to do, then he throws his hands up and slides his chair back like he wants to get up and fight. While I'm continuing to ask this guy why would he call me and say thay my vehicle was ready, but I'm waiting for over a half hour and I'm running late for work. His attitude never changed, he continued to be the same combative, antagonizing jerk. I had to get other people to help me because this jerk refused to do his job and follow up on why my vehicle was not ready. 1 More
I had a great experience with Snethkamp Dealership. Casey the salesman was awesome, knowledgeable and helpful. He made the process fast and easy. Hawraa who was helping our salesman was also awesome. Casey the salesman was awesome, knowledgeable and helpful. He made the process fast and easy. Hawraa who was helping our salesman was also awesome. Everyone we met in the office was very welcoming and helpful. I would highly recommend Snethkamp dealership to my family and friends. Thank you so much. Great job! More
Great place. My salesman KC was phenomenal. He went above abd beyond to help me with my new vehicle. Also his assistant Hawraa was excellent. I highly recommend t My salesman KC was phenomenal. He went above abd beyond to help me with my new vehicle. Also his assistant Hawraa was excellent. I highly recommend the place and especially KC abd Hawraa. More
I was completely impressed with the professionalism and customer service Audrey provided. Audrey exemplified efficiency and punctuality ensuring the service to my vehicle was completed, which should be hal customer service Audrey provided. Audrey exemplified efficiency and punctuality ensuring the service to my vehicle was completed, which should be hallmarks of any service by a company. Audrey Customer Service skills showed why I was left feeling confident my vehicle was going to be repaired timely because of Audrey's calm demeanor and well-informed personality of my vehicle. Audrey made my experience very impressionable and convient with additionally arranging a timely shuttle service to get me from and to my vehicle. Must I also mention another employee that demonstrated not only continuous efforts and time to ensure my parts were ordered and communicated all information is Chris. Chris provided such the comfort when showing his knowledge of my concerns to ensuring I understood the reasoning of the parts being ordered along with providing a timeline for the process to be completed and following through on finding the best appointment date and time. Chris and Audrey caring personalities, charisma, honesty, and patience towards customers, in my opinion and years of experience with mechanic shops, are unmatched. I could not be even more happier with my vehicle results and the positive experience and impression I am left with from the quality mechanical work done on my vehicle to the dealership operation. Beautifully done Snethkamp Chrysler Dodge Jeep Ram. More