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Smythe Volvo - Service Center

Summit, NJ

5.0
1,198 Reviews

1,198 Reviews of Smythe Volvo - Service Center

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March 05, 2024

Great experience once again, Kyle is the man, always helpful, kind and always super professional, More

by C-man68
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Smythe Volvo responded

I must agree with you, Kyle is the man and thank you for saying so. We appreciate you taking the time to post this review.

February 16, 2024

Dina is amazing! My check engine light came on in my xc60 and she told me to come right in. She got me in a loaner car and we were out of there in no time! More

by erin.henson1216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dina Thomson
Feb 19, 2024 -

Smythe Volvo responded

Your time is important to us and Dina does a great job at recognizing that. Thank you for posting this great review about our service department.

February 12, 2024

I brought my car in for one issue that was still under my warranty, but from the thoroughness of the staff, they notified me of a free inspection that included an oil change that I had, but was unaware of. More

by Rlanderson724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Smythe Volvo responded

Great to hear. This is rewarding for our service team to read. Thank you for taking the time to share your experience.

February 10, 2024

Tod Colbeth was WONDERFUL . He and the Volvo staff paid special attention to specific concerns and requests...he coordinated my Lyft to and from (car was there within 2 minutes! More

by Grandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Ferrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Colbeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Shannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
Feb 19, 2024 -

Smythe Volvo responded

What a wonderful review of Todd, our service department and our business. Thank you for sharing these kind words.

February 06, 2024

Jean Delva went the extra step in assisting me with my Volvo on call. He was efficient and helpful. I appreciate his help! More

by fborzelino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Delva, Jean Delva
Feb 07, 2024 -

Smythe Volvo responded

If you look through Jean‘s reviews, you’ll see he goes the extra step all the time. Thank you for pointing that out. We appreciate your business.

February 05, 2024

Excellent customer service, Dina and John (in parts dept) were amazing! Everyone in the building is so kind, knowledgeable and friendly. The waiting room is very comfortable and I was able to work while I wa More

by salter572
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Shannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John, in the Parts Dept, Dina Thomson
Feb 07, 2024 -

Smythe Volvo responded

Thank you for this great review towards our service and parts departments. It is rewarding for all of us to read. We are fortunate to have customers like you.

February 01, 2024

Jean was extremely professional and helpful in assisting me with re- installing my Volvo app. He was patient, knowledgeable and courteous. I was reluctant to come by but Jean allayed my concerns. Jean is More

by Deborah.r.lyons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson, Jean Delva
Feb 03, 2024 -

Smythe Volvo responded

Thank you Debbie, Jean is a true professional and very up-to-date on his product knowledge. It is important to us that our customers know all about the features on their cars. Thank you for this great review.

January 28, 2024

Clean, expedient, accurate estimate of time to complete service, courteous and polite service staff. Mark Terry went above and beyond More

by Jpsara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2024 -

Smythe Volvo responded

It is rewarding for Mark and our team to read this review about our service department. Thank you for taking the time to share your experience.

January 20, 2024

The service overall and the individual who assisted me was fantastic. They were very professional and kept me up to date through the service. More

by Rganspowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Colbeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Smythe Volvo responded

Thank you. Communication in our service department is something we focus on daily. Todd is a true professional and excellent at communication. Thank you for posting this review.

January 13, 2024

For all these years, Dina has been great especially under some urgent situations. She is always looking for ways to help and meet the needs of the moment. Her advice about what to do in different situatio More

by Mradi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dina Thomson
Feb 07, 2024 -

Smythe Volvo responded

Not only is Dina a great person, but she is a real professional and a strong member of our service team. Thank you for taking the time to share these kind words.

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