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Smythe Volvo - Service Center

Summit, NJ

4.9
1,233 Reviews

1,233 Reviews of Smythe Volvo - Service Center

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December 13, 2023

Today I came in to deal with two small but very annoying issues. I didn’t have an appointment but was nearby so figured I’d stop in. Despite Smythe being very busy, Todd took the time to solve both of my is More

by amycummings10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Colbeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Cheong - Delivery Specialist
Jan 01, 2024 -

Smythe Volvo responded

Thank you for this absolutely terrific review. It is one to post on our bulletin board. You were experiences when we strive to provide all of our customers. Todd is a true professional. We hope you continue to have many safe and happy miles in your Volvo.

December 10, 2023

Friendly and accommodating. In person and over the phone extremely helpful. A five star experience every time. More

by ccele46
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Cerza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Colbeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2024 -

Smythe Volvo responded

Great review! Friendly and accommodating is how we want to be for every customer. Thank you for choosing Smythe Volvo.

December 03, 2023

Consistently great service and outstanding customer support. Servicing your car becomes an easy and painless experience. More

by joserama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Colbeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
Dec 10, 2023 -

Smythe Volvo responded

Thank you for posting this review about our service department. We are fortunate to have customers like you.

November 21, 2023

Everyone is so nice and friendly they are willing to help with anything you need More

by Estokes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2023 -

Smythe Volvo responded

This is what we want all customers to say about our business. It means a lot to us and thank you for taking the time to share.

November 21, 2023

Took C40 in for winter check (not due for 20k service). Mark explained everything and even told me about some features I didn’t know. Car was ready quickly and had been cleaned. Excellent service More

by rossthis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
Dec 09, 2023 -

Smythe Volvo responded

Interesting new look at the future of service. I’m glad Mark and our team in the service department were able to make the process smooth, quick and informative.

November 11, 2023

I brought my wife's vehicle in for service on Tuesday. Mark was great. He explained everything to me and got my car finished quickly. The price of the synthetic oil change was surprisingly low. Definitely More

by Amaral2016DOTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2023 -

Smythe Volvo responded

We appreciate this excellent review. It is rewarding for Mark and our service department to read. We appreciate your business.

November 08, 2023

Great dealership with amazing service all around. I would always recommend Smythe for all your automotive needs. More

by Ernest Gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Williams , Dina Thomson
Nov 08, 2023 -

Smythe Volvo responded

Excellent review and thank you for taking the time to share your experience of our service department. We appreciate your business.

November 01, 2023

Mark was so helpful. I appreciate his patience and knowledge regarding the issue with my car. More

by annerendina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Smythe Volvo responded

Thank you for this wonderful review. Mark is a true professional and consistently makes our service customers happy.

November 01, 2023

I had great service! Mark Terry and Regina Krauza were especially helpful. Really, their dedication to customer satisfaction is pretty extraordinary. I wouldn’t take my More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Smythe Volvo responded

This is a great review and very rewarding for Mark, Regina and our service team to read. Thank you for taking the time to share these kind words.

October 28, 2023

Came in without an appt and Todd found a nail in my tire . He took me in immediately because I had to pick someone up from the train station . They fixed my tired and got me out in time to pick my family More

by nichellehunter16
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Colbeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Smythe Volvo responded

Great news. Thank you for sharing your experience of Todd and our service department. It’s the unexpected repairs when you need your service department the most and Todd does a great job and making our customers happy.

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