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Smythe Volvo - Service Center

Summit, NJ

5.0
1,198 Reviews

1,198 Reviews of Smythe Volvo - Service Center

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December 06, 2024

Excellent service, kind, and courteous customer service. Jessica Hermida was the best she had me in and out with pleasure! More

by lynnepeters1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Smythe Volvo responded

Jessica provides excellent service with a smile. She is a valued member of our team. Thank you for taking the time to post these Kind words. We appreciate your business.

December 06, 2024

I’ve been a Smythe customer for over 10 years. And while I appreciate the quality of Volvo, what keeps me at Smythe is the customer service. Tom has been a fixture in the service department as lon More

by amycummings10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Smythe Volvo responded

Thank you for taking the time to post these kind words about Tom. He’s a terrific person and a very important part of our service team. We appreciate you coming back through the years.

December 06, 2024

Everyone is always friendly and responsive to customer needs/requests. I’m a returning customer. More

by MB
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Smythe Volvo responded

Thank you for the five star review. Those are probably the two best traits of a good service advisor, being friendly and responsive. We appreciate your business.

December 03, 2024

Easy, smooth process. I received timely help, and had a pleasant waiting experience. My issue was fixed. More

by nschwartz_4
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Smythe Volvo responded

Easy and smooth is what everybody wants when they bring their car in for service. Jessica does an excellent job in delivering that experience. Thank you for posting this great review.

December 02, 2024

There are no words to describe how fabulous Jessica was! Her customer service, friendliness, and attention to detail were truly amazing. She made the entire process of getting a new tire seamless and went a More

by Dana.Zack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Smythe Volvo responded

Jessica is an awesome person and a strong member of our Service team. It is rewarding for all of us to read a review like this. Thank you for taking the time to post it.

November 30, 2024

Having been a long time customer of over 14 years, it’s always been a pleasure dealing with the sales and service teams. Jessica Hermida has gone above and beyond in terms of making sure my service has bee More

by GCReviews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deborah Amherst
Dec 09, 2024 -

Smythe Volvo responded

Wow, 14 years of loyalty. We are fortunate to have customers like you. Jessica is a great member of our team and thank you for taking the time to share these kind words.

November 23, 2024

This person is one of the most rudest people I’ve ever met on this establishment. she should be fired immediately lack of respect for the customer and basic knowledge of the the services they provide: More

by John S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Hermida
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Smythe Volvo responded

This is a surprise. Please contact Regina our Service and Parts Director to discuss. Your feedback will be appreciated.

November 04, 2024

Hey I came for service and Jessica was excellent and was very friendly I definitely recommend anyone to come here to get there service done. More

by gutierrezsaul505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Smythe Volvo responded

Thank you and I must agree. Jessica is a fantastic person. We appreciate you posting this great review about our service team and we appreciate your business.

October 30, 2024

Once again Kyle helped me navigate Aand resolve a minor issue, even calling me and communicating on his day off! I appreciate his level of professionalism and willingness to always help! More

by C-man68
Recommend Dealer
Yes
Employees Worked With
Kyle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Smythe Volvo responded

This is good to hear. Kyle is a great at what he does and he’s a great person. You’ll find all of our staff go above and beyond to make sure our customers are happy. Thank you for taking the time to post this review. We appreciate your business.

September 20, 2024

Tom Coward & Doug MacAdam have been wonderful with my customer service. Always very helpful and up front with what needs to be done. I feel as if I can really trust them when it comes to my car. Thanks f More

by jdeangel28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Coward & Doug MacAdam
Sep 28, 2024 -

Smythe Volvo responded

We are fortunate to have the knowledge and experience of Tom and Doug for the last few decades. They are great people and true professionals. Thank you for this wonderful review.

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