Smithtown Volkswagen - Service Center

Noah is always helpful and makes the experience good. Scheduling is impersonal and not a pleasant experience. Scheduling is impersonal and not a pleasant experience. More

Noah Reed was incredible. He was patient and walked us through everything. We made a plan for payment and then for him to leave the key with the showroom (so that we could pic He was patient and walked us through everything. We made a plan for payment and then for him to leave the key with the showroom (so that we could pick the vehicle up even when the service office was closed). He took care of all of that and he was really competent so I felt secure in him taking care of his part of that plan. The appointment was for 8am and we got a phone call at 9:40am telling us that the vehicle was ready to be picked up. Awesome service, even more amazing customer service from Noah Reed. He asked if I had kids and when I told him I had a five year old son he told me to be sure to take him to see the VW Bus in the showroom. Long story short, I think I'm buying a VW Bus lol. This guy is great! More

Noah was helpful, but never a loaner car available. That seems to be the scenarios everytime. That seems to be the scenarios everytime. More

Truck was done in a timely fashion and Noah was very nice and let me know he is here for all of my trucks needs. and let me know he is here for all of my trucks needs. More

Staff is helpful and very informative on what’s going on . Jasmine really explains everything. . Jasmine really explains everything. More

great service and communication. explained issue clearly And took care of it in a timely fashion explained issue clearly And took care of it in a timely fashion More

Very good service. Tech and service advisor were very knowledgeable and helpful.Would recommend dealership to anyone. Tech and service advisor were very knowledgeable and helpful.Would recommend dealership to anyone. More

They rotated the tires but didn’t check the balancing. The car now shakes and I’m going to bring it elsewhere to get balancing. The car now shakes and I’m going to bring it elsewhere to get balancing. More

Car has been in 6 times still knot fixed at this point I don’t know what to do don’t know what to do More

Jasmine Khan was our primary contact during both of our visits. She was terrific, always available to answer questions, and kept in contact with us. She is a blessing and made our experience a positive one visits. She was terrific, always available to answer questions, and kept in contact with us. She is a blessing and made our experience a positive one. I would recommend the shop and Jasmine to friends and family. More