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Smithtown Volkswagen - Service Center

St James, NY

4.5
1,263 Reviews
Call Service Center (631) 724-6600

1,263 Reviews of Smithtown Volkswagen - Service Center

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September 02, 2024

Noah is the best! So easy to work with him! He is very professional and a gentleman. More

by jojoz4167
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 01, 2024

Noah was great at keeping in touch and promptly getting back to us with any questions we had. We had a great experience. More

by D.HOGARTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 01, 2024

Very professional and prompt. Tech was courteous and the porter was careful with checking my vehicle in. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Report | Print
August 31, 2024

Jasmine was incredibly helpful through every step of the process making sure I knew what was going on with my car More

by LauraJane.Valet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Report | Print
August 31, 2024

Good service 👍🏻 jasmine was very helpful and nice lady thank you so much volkswagen personal More

by Mjv9137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Report | Print
August 29, 2024

Customer service was excellent. Provided all necessary details and timely. I will be back soon. More

by mlandman06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Smithtown Volkswagen responded

Thank you for the four-star review! We appreciate your compliments on our customer service and we look forward to seeing you again soon!

August 27, 2024

GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD More

by Kumo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Smithtown Volkswagen responded

Thank you for the five-star review! We appreciate your kind words and look forward to seeing you again soon!

August 27, 2024

My car had a major issue with the engine and the entire team provided great service and repaired everything in a timely manner. Jasmine and Noah were great! More

by wolff.michael.j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine
Report | Print
Aug 28, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share your experience. We’re glad to hear that Jasmine and Noah, along with the rest of our team, were able to assist you effectively and resolve the engine issue in a timely manner. Your satisfaction with the service provided is very important to us. If you have any further needs or questions, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again.

August 26, 2024

Brought my Atlas in for a coolant leak from the water pump. The service technician replaced the water pump and it was documented that the technician flushed, replaced and pressure tested the coolant. Aft More

by cjdefeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine
Report | Print
August 26, 2024

Noah has always been extremely supportive in any contact that I’ve had with him. He is very knowledgeable and handles everything professionally and politely. Asset to Smithtown VW. More

by MAURICELARREA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Shifrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Smithtown Volkswagen responded

Thank you for your kind words. We’re delighted to hear that Noah has consistently provided you with supportive and professional service. His knowledge and courteous approach are truly valued, and we’re proud to have him as a key member of the Smithtown VW team. Your feedback is greatly appreciated and will be shared with Noah. Thank you for choosing us!

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