Smithtown Volkswagen - Service Center

Went in without an appointment and they took me right away. I really appreciated their prompt help as I was scheduled to go on a road trip the next day. Service Advisor Jasmine deserves all the credit an away. I really appreciated their prompt help as I was scheduled to go on a road trip the next day. Service Advisor Jasmine deserves all the credit and I really appreciated her help. More

I really really appreciate how well Noah considered my needs and he was also very very professional. But most important to me was how we tried to understand my situation. He really looked after me and I a needs and he was also very very professional. But most important to me was how we tried to understand my situation. He really looked after me and I appreciate very much his knowledge of the business, what he does there but more importantly to me the concern he has for the customers that go to Smithtown volkswagen. He was excellent and made that experience very very pleasant. More

Scott and Noah were extremely helpful in diagnosing and fixing the issue in my car. All was done in a timely manner and done right the first time. Can not say anything negative about my experience here. fixing the issue in my car. All was done in a timely manner and done right the first time. Can not say anything negative about my experience here. I’ll definitely return More

It’s always a pleasure working with Noah, he’s extremely knowledgeable and professional get this man a raise please. knowledgeable and professional get this man a raise please. More

I was in and out in an hr and a half. ...the checked found and fixed my problem ...the checked found and fixed my problem More

Great customer service and follow up with communication of the problem through the entire process. of the problem through the entire process. More

Kaylah was helping me during this appointment to service my vehicle. She was very attentive and accommodating. She was in constant contact with me throughout the entire time my vehicle was in for service. K my vehicle. She was very attentive and accommodating. She was in constant contact with me throughout the entire time my vehicle was in for service. Kaylah made the entire experience pleasant and smooth. More

Everyone is so courteous and helpful! Jasmine was great at check in and the service was quick and easy. She explained everything to me so concisely and with a smile. Thank you, staff! Jasmine was great at check in and the service was quick and easy. She explained everything to me so concisely and with a smile. Thank you, staff! More

Misdiagnosis a lot of problems and still charges you. They are more of a trial and error work shop hoping to fix the problem. My car still has the same problem. They are more of a trial and error work shop hoping to fix the problem. My car still has the same problem. More

I wouldn't recommend going for state inspection. Last year, they just changed the oil and didn't inspect wheels and break conditions. Had they did it, I would have saved at least $800. Right fron Last year, they just changed the oil and didn't inspect wheels and break conditions. Had they did it, I would have saved at least $800. Right front door lock system motor was broken while the vehicle was in warranty and I mentioned this them in the visits, they just ignored it, but when I took the vehicle in the last visit, they mentioned that it is broken and is out of warranty and I had to pay at least $450 to get it replaced. I do get manager discount, but what is the use of it? VW Jetta service is pricy too when it is equivalent to Corolla daily commuter vehicle. More