Smithtown Volkswagen - Service Center

I brought my VW Jetta in for service because I was having problems with the tires....It just didn't feel right....Well much to my surprise, when they were checking out the car they found that the axle was le problems with the tires....It just didn't feel right....Well much to my surprise, when they were checking out the car they found that the axle was leaking....I had to get a loaner car which they gave me until they were able to obtain the parts....I picked up the car the following day....The axle was replaced with a new clamp...The car operates fine...I am satisfied with the service they provided... More

Jasmine from the service center was an absolute pleasure to deal with. She kept me updated with realistic timelines of when my car would be ready and did everything effectively and efficiently. She was so k to deal with. She kept me updated with realistic timelines of when my car would be ready and did everything effectively and efficiently. She was so kind and understanding! Best service representative. More

I’m doing this for the 2nd time. Dealership is great they are fantastic bunch of guys Dealership is great they are fantastic bunch of guys More

Excellent service and prompt and courteous and pleasant and respectful and pleasant and honest conversation and good communication and respectful and pleasant and honest conversation and good communication More

Staff was friendly and service was good. I had no issues there to get an oil change. I had no issues there to get an oil change. More

Noah’s exceptional service is greatly appreciated. Thank you for your attentive care and courteous demeanor. Your exceptional work is commendable. Thank you for your attentive care and courteous demeanor. Your exceptional work is commendable. More

Noah was nice and easy to deal with. My Arteon is from a different dealer but they treated it like it was theirs. Thank you. My Arteon is from a different dealer but they treated it like it was theirs. Thank you. More

This was a worst experience i had, i had to multiple times for a single issue to be fixed, once part is not available, another time i told something they fixed something else, noah reed physically check times for a single issue to be fixed, once part is not available, another time i told something they fixed something else, noah reed physically checked the issue and but never informed to technician or checked while working or after the work is done. More

Jasmine, Jasmine, Jasmine - She was amazing. very helpful and informative. I appreciate good service and she she went above and beyond. very helpful and informative. I appreciate good service and she she went above and beyond. More

Everything was great. The person outside the service department walked us in to the service manager, who took us right away told us what we had to do directed us right to The person outside the service department walked us in to the service manager, who took us right away told us what we had to do directed us right to the lobby, where we waited. My new tire was on the The car in a short period of time they really help me out in an emergency can’t say enough about the entire staff the whole deserve a raise More