Smithtown Volkswagen - Service Center

Jasmine was so helpful and friendly. She explained everything in detail the mechanic was able to fix the problem that other mechanics couldn’t I’m so grateful and happy that my car is fi She explained everything in detail the mechanic was able to fix the problem that other mechanics couldn’t I’m so grateful and happy that my car is fixed. More

Noah and the entire crew were excellent with one exception Scott the manager with very rude and curt. I will never return unless who was to leave exception Scott the manager with very rude and curt. I will never return unless who was to leave More

I worked with Kaylah most of the day while they worked on my car. She kept me informed of everything and communicated all my questions to the mechanic so that I could prioritize my needs for the car. The r my car. She kept me informed of everything and communicated all my questions to the mechanic so that I could prioritize my needs for the car. The report provided from the mechanic was also very detailed and helpful. More

Made an appointment to have a tire rotation, NYS inspection and last of my complimentary oil changes. Having had issues before with tire rotations, I always make note of what tires I have at the tim inspection and last of my complimentary oil changes. Having had issues before with tire rotations, I always make note of what tires I have at the time in the front (Goodyears) and back ( Bridgestones). I was called down that my car was ready for pickup. First thing i checked were the tires. My Goodyears were still in the front. The mechanic was called out and insisted that they were rotated by measuring the tire thread. Showed me that the rear tires had less thread than then the front. Well that makes sense since the Goodyears were only 12 months old and the Bridgestones were over 2 years. Looking at the tires, I could tell that the tires were never removed from the car . My tires and lug nuts had grime and dirt on them. You would be able to tell if the tires and lug nuts were handled and removed. This brings me to the NYS inspection. How can you pass a car without checking the brakes? They may need replacing. Thats why it's called a SAFETY inspection. Brake job would be potential revenue for the dealership. Jasmine, who's been very helpful, will be sending me a refund check for the rotation. I'm done. More

Noah and Sam were very helpful and very kind. They kept me up to date regarding the service. Many blessings to both. They kept me up to date regarding the service. Many blessings to both. More

great service they got me in and out oil change I will go back thanks you go back thanks you More

Excellent service as always-my service representative Jasmine was very helpful - thank you for your help Jasmine was very helpful - thank you for your help More

Great service as always. The team always takes care of me and my needs even for simple oil changes The team always takes care of me and my needs even for simple oil changes More

What a pleasant experience I had purchasing a Tiguan. Nicky and Jacob were very helpful and knowledgeable. I highly recommend this dealership. Nicky and Jacob were very helpful and knowledgeable. I highly recommend this dealership. More

Went in without an appointment and they took me right away. I really appreciated their prompt help as I was scheduled to go on a road trip the next day. Service Advisor Jasmine deserves all the credit an away. I really appreciated their prompt help as I was scheduled to go on a road trip the next day. Service Advisor Jasmine deserves all the credit and I really appreciated her help. More