Smithtown Volkswagen - Service Center

Noah was extremely helpful. If Noah is always my rep, I’d be happy to continue getting service in Smithtown. If Noah is always my rep, I’d be happy to continue getting service in Smithtown. More

Excellent service and customer service answered all my questions and concerns. Very helpful . would go back again questions and concerns. Very helpful . would go back again More

1st the positive: service advisor, Nick Weiner, is a keeper, and you should keep him happy and employed at your dealer Now the real feedback: 1- cannot call the service dept directly any longer, and I keeper, and you should keep him happy and employed at your dealer Now the real feedback: 1- cannot call the service dept directly any longer, and I when I was transferred the phone just rang and rang, with no answer Called back again, was then put on hold, and then hung up on The third time I called, Sal, one of the salesmen told me to bring in my car and he would get me in 2- the surcharge for credit cards to pay for service is gouging and classic NICKLE AND DIMING your customers There should NOT be a surcharge for debit card payments Are you kidding with this surcharge???? 3- the new waiting area, on the sales floor is inadequate and not on par with the waiting rooms at the other dealers 4- I have purchased 6 new VW’s from Smithtown VW(look it up), and will never purchase another one from Smithtown 5- I will be purchasing a CrossSport from any other VW dealer Net/Net: new ownership is not doing well Please feel free to contact me if you have any questions Mark Skurnick More

Service department was great. Dawn was in constant contact about my vehicle giving me updates. They put me in a beautiful loaner car as well. Will definitely be bringing my car ba Dawn was in constant contact about my vehicle giving me updates. They put me in a beautiful loaner car as well. Will definitely be bringing my car back for service. More

Nick Weiner is honest and trustworthy amazing is why I go there for service. Nick Weiner should run this dealership! there for service. Nick Weiner should run this dealership! More

Noah was really great and did everything to help me have a good experience. He was so nice and super helpful. a good experience. He was so nice and super helpful. More

Noah and the dealer are great. I hate these surveys though. I wish you all would stop with the surveys. I hate these surveys though. I wish you all would stop with the surveys. More

The staff was super nice and professional! The technician was extremely helpful. I am very content. The technician was extremely helpful. I am very content. More

Noah and his team were very kind, polite, and helpful. I had a positive experience. I had a positive experience. More

I was handled with utmost care and professionalism. Noah was extremely attentive, respectful, and kind., Noah was extremely attentive, respectful, and kind., More