Smithtown Volkswagen - Service Center

The service and price were excellent, no issues to report to be on my end. report to be on my end. More

My 2018 Tiguan had a mechanical problem that left me on the side of Route 25A. Had to have it towed to Smithtown VW. Worked with Stephanie, who is knowledgeable and friendly. She kept me well informed th the side of Route 25A. Had to have it towed to Smithtown VW. Worked with Stephanie, who is knowledgeable and friendly. She kept me well informed through out the process of diagnosing the issues. After having the wiring harness replaced and a new battery, all is well. I woud not hesitate to use Smithtown VW for any future repairs. More

The service department does a great job but be prepared to wait. I would've liked to have been informed of how long my service appointment was actually going to take (I was hoping to wait and informed them to wait. I would've liked to have been informed of how long my service appointment was actually going to take (I was hoping to wait and informed them of that when I made the appointment), but when it comes to the actual service, they do a great job and everyone at the dealership is friendly and helpful. More

Terrible service, always understaffed and I had to pay out of pocket for a tire rotation that wasn’t done. They also can never fix the oil leak on my car! Thanks VW of smithtown for nothing :) out of pocket for a tire rotation that wasn’t done. They also can never fix the oil leak on my car! Thanks VW of smithtown for nothing :) More

I am finished coming here. What should have taken 2 trips to fix my car, took 5 over two weeks. I bought my car here and have had it serviced here for 3 years straight and now What should have taken 2 trips to fix my car, took 5 over two weeks. I bought my car here and have had it serviced here for 3 years straight and now I cannot bring myself to return. More

The appointment was for an inspection my car was taken inside promptly and completed in less than 30 minutes. I appreciated that they emailed or texted that my inspection was expiring this month very he inside promptly and completed in less than 30 minutes. I appreciated that they emailed or texted that my inspection was expiring this month very helpful More

Again, Smithtown VW provided friendly customer service. I was very happy with the routine maintenance service that was provided for my vehicle. I scheduled the appointment over the weekend and on arrival I was very happy with the routine maintenance service that was provided for my vehicle. I scheduled the appointment over the weekend and on arrival to my appointment I requested additional services, which Stephanie and Co. were able to finish the same day. More

I came in for a radio replacement. That went well except they didn’t remember to replace my navigation chip. It is always some little thing. But all and all is great That went well except they didn’t remember to replace my navigation chip. It is always some little thing. But all and all is great More

Staff was great and very helpful. They accommodated me, made sure everything was fixed and up to date and did it all within a few hours. They accommodated me, made sure everything was fixed and up to date and did it all within a few hours. More

They were very friendly and helpful. They made the process very easy and facilitated a smooth experience They made the process very easy and facilitated a smooth experience More