Smithtown Volkswagen - Service Center

Smithtown Volkswagen has again exceeded my expectations in servicing my Passat. After a call to Noah, my service advisor, this service visit was scheduled to ensure a loaner vehicle to check out a fault in servicing my Passat. After a call to Noah, my service advisor, this service visit was scheduled to ensure a loaner vehicle to check out a faulty proximity sensor on the passenger door. It works as designed except if I do not use the car for a few days and then it stops working. Only the passenger side door is a problem and once I either use the key fob or just touch the driver's side door to unlock the vehicle the passenger side will start working until I again do not use the car for a few days. After leaving the vehicle alone for a few days, and a thorough troubleshooting with no error codes, the techs/mechanics were unable to diagnose the problem. Noah after explaining the issue and what was done to diagnose told me to video the next time it happens after not using the car for a few days and to give him a call to schedule another try as that particular issue is still covered by the Volkswagen parts warranty. This visit is another example of the exceptional service and care I've always received since purchasing my 2018 Passat SEL from Smithtown Volkswagen. More

Outstanding customer service and attention to detail. Jasmine was understanding of the issue and quickly had it diagnosed and fixed. Evan the tech took his time in explaining the condition of my car and Jasmine was understanding of the issue and quickly had it diagnosed and fixed. Evan the tech took his time in explaining the condition of my car and what maintenance I would need in the future. Outstanding job by these two individuals More

Very happy lately with the service of this dealership. I am a long client/customer and value good and professional service on my vehicle. I am extremely happy with the following mechanics: Sam, Justin, Ev I am a long client/customer and value good and professional service on my vehicle. I am extremely happy with the following mechanics: Sam, Justin, Evan and Jamie…. I also want to mention Jasmine as she is just a pleasure at the front desk. All these people make having service done on your car a little stressful. I have not had any problems with service of these fine professionals. More

Great service. Kept the car until it cleared codes. Jamie was great and found the issue. Kept the car until it cleared codes. Jamie was great and found the issue. More

Noah made my experience quick and easy and accomodated my needs. I was haply with the service I received. needs. I was haply with the service I received. More

Awesome job. Very accommodating. All work was completed quick and communication was A++. Thank you. Very accommodating. All work was completed quick and communication was A++. Thank you. More

Noah explained everything I had questions for and what to expect while my car was being serviced. Made me feel at ease. expect while my car was being serviced. Made me feel at ease. More

All in all, it was a smooth experience and Noah was awesome, informative, and easy to work with! awesome, informative, and easy to work with! More

Noah was great. It was my first time at the dealership and he went over my concerns and gave me a timeframe as when to expect my service being completed. It was my first time at the dealership and he went over my concerns and gave me a timeframe as when to expect my service being completed. More

First time having work done. Service writers very nice got me in and out quickly. Will continue to use your service going forward. Service writers very nice got me in and out quickly. Will continue to use your service going forward. More