Smithtown Volkswagen - Service Center

Salesman was pleasant, knowledgeable and efficient. Waiting room good…however…what happened to the snacks? Waiting room good…however…what happened to the snacks? More

Service manager and tech were excellent - thorough and efficient. Did not wait long at all. efficient. Did not wait long at all. More

Stephanie was amazing. Very helpful and followed up for me regarding a credit that was due. Very helpful and followed up for me regarding a credit that was due. More

Dropped off my car so they can put anti coolant and it needed inspection and then they didn’t give me a loaner car because they didn’t have any and my car was there for 1 month I had no car for 1 month an needed inspection and then they didn’t give me a loaner car because they didn’t have any and my car was there for 1 month I had no car for 1 month and I have 2 jobs and I paid for insurance and my car bill because I use my car but it was unfair because it was stuck at the dealer for the simplest little thing and then told me they did not have the right mechanic to fix it then they told me he was in grief and I understand and I am a very patient person but they took advantage because they knew it had warranty and they wouldn’t get anything from it but what really got me upset is they they didn’t even give me a loaner car that was so unacceptable More

Smithtown Volkswagen has been honest, trustworthy, and I have been treated like family every time from initial purchase to service visits. Smithtown Volkswagen earns my repeat business because they ensure m have been treated like family every time from initial purchase to service visits. Smithtown Volkswagen earns my repeat business because they ensure my vehicle is safe and within specs every service visit, which gives me peace of mind when I travel. I have never been treated as well by any dealer in the past. More

Stephanie was very professional and personable. She was able to address my concerns in a timely manner. She was able to address my concerns in a timely manner. More

I like the appearance of the service area. I like that you promoted Sam to Foreman, as I only want him servicing my car but now that he is in a different role hopefully he is spreading his kno I like that you promoted Sam to Foreman, as I only want him servicing my car but now that he is in a different role hopefully he is spreading his knowledge and professionalism to the other young mechanics employed there. More

service was excellent waiting area was very good time for service was exactly what he told me. service was exactly what he told me. More

Handled my situation professionally and appreciated the fact that they worked with me on repair costs. fact that they worked with me on repair costs. More

Took care of recall in a timely manner. Oil chang and spark plugs done at the same time. Noah was very helpful and friendly. Oil chang and spark plugs done at the same time. Noah was very helpful and friendly. More