Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,265 Reviews of Smithtown Volkswagen - Service Center
Sort by
Verified Customer
January 18, 2024
Noah was AMAZING and very helpful. And the manager of the service department was great. The dealership itself did wrong by me bc I was told my brakes were under warranty and when I And the manager of the service department was great. The dealership itself did wrong by me bc I was told my brakes were under warranty and when I arrived they told me they weren't. The service department helped get me a discount, but I'm not going to lie, I was majorly disappointed that the dealership didn't step up and pay for my brakes in full, especially since I am a loyal and a repeat customer - I have leased 5 cars at this dealership. to be frank, you might have lost a customer. But again, Noah was the saving grace of my experience, he should be given a raise. More
by MCSIDARI
January 18, 2024
New ownership. No coffee, not even a paper cup of water. No free car wash after servicing. But they will charge an additional 3.5% fee unless you pay by cash or c No coffee, not even a paper cup of water. No free car wash after servicing. But they will charge an additional 3.5% fee unless you pay by cash or check. More
by JANEXMACARTHUR
Employees Worked With
January 15, 2024
Could not get an appointment for 2 days with an emergency. No one called after making an appointment online until 1 day later to confirm when I was told it would that day. I had tire coverage insur emergency. No one called after making an appointment online until 1 day later to confirm when I was told it would that day. I had tire coverage insurance sold by Volkswagen Huntington but since my service date was on a Saturday the provider could not be contacted and I had to pay $500 out of pocket. I requested recourse from service manager via text ( after he texted me - Paul Mitchell)- here is message - Paul I wanted to run something by you. I had to replace my tire from a blowout from hitting a pothole. I have tire coverage but the provider was not open on Saturday ( Noah the service agent called and I called too). I needed the car back because Sunday you are closed and Monday was a holiday so I paid out of pocket. The blowout occurred Wednesday night and I was online and called first thing Thursday morning requesting an appointment as soon as possible. The only appointment I could get was Saturday which ended up causing the issue I would think. Do I have any recourse in any way? I appreciate your help. Thank you. More
by RWK10
Employees Worked With
December 28, 2023
The service team stuck with our issue until they figured it out. It took longer than we had expected but it was not a normal issue the dealership had experienced before. In the end it was resolved so we a it out. It took longer than we had expected but it was not a normal issue the dealership had experienced before. In the end it was resolved so we are pleased. More
by ssisca
December 26, 2023
The dealership isn’t concerned about fixing the problem we’ve had with the car. It’s been in service 5 times for the same issue. There are also no loaner cars to be had when they have the car we’ve had with the car. It’s been in service 5 times for the same issue. There are also no loaner cars to be had when they have the car More
by ttoreno0
Employees Worked With
Stephanie Lopez
December 26, 2023
They Treat me as a valued customer and follow up. I feel They are fair with their prices I feel They are fair with their prices More
by HOYTI
December 19, 2023
Noah is kind and professional! He takes the time to understand and assist each customer with care. Wouldn't bring my vehicle anywhere else. Thanks, Noah! He takes the time to understand and assist each customer with care. Wouldn't bring my vehicle anywhere else. Thanks, Noah! More
by rsamee
