Smithtown Volkswagen - Service Center

waiting area very sparce (its a work in process) Service team very professional Service took longer that expected team very professional Service took longer that expected More

The service team was very professional and polite, providing clear information on the services being performed, in addition to keeping me apprised of progress. I have no concerns with the work comple providing clear information on the services being performed, in addition to keeping me apprised of progress. I have no concerns with the work completed and was very satisfied. Suggestion: Waiting area could be enhanced if there was a TV provided to help pass the time while there. Concern: I was surprised when I went to pay for the service with my credit card as I was told they would add a 3.5% fee for using my card. This was the first time I had this happen since I started servicing my vehicle there and having worked in the credit card industry, I know this is the merchant transaction fee you have to pay for each credit card transaction, which I'm sure is tiered based upon your volume of transactions, where higher transactions equate to a lower fee per charge. But you have chosen instead to pass this cost on to your customers. If you would look into accepting debit cards, that could lower your cost structure as there would not be a processing fee as this is considered same as cash. **More importantly, you should inform your customers when they schedule service of the processing fee to use their credit card. This way they have the option to bring cash** I was fortunate I had enough cash with me to pay for the service, but I find this to be deceiving for customers, as they will be forced to pay extra just to be able to retrieve their vehicle and go about their day. Very bad business model, as this is a dissatisfier for customers, just for you to increase your overall profit margins, by not paying what is considered a cost of doing business to accept credit cards. It would be easier for you to adjust your prices to account for this processing fee, then none the wiser, but too late as this is out in the open. While I appreciate the great service and friendly/professional staff, I am questioning if I will return for higher priced service items that will require me to pay an additional 3.5% just because I would prefer to use a card vs. having to bring a large sum of cash with me. Remember, this day and age, not many people walk around with significant cash amounts in their pockets, given all the credit care/digital options available to pay for everyday expenses. Thanks again for the great service experience and really hope you rethink your approach for payment options, as I see I am not the first customer to bring up this concern. More

Noah is extremely polite, very professional and totally cares about the customer. He explained everything in detail and made my experience very comfortable. cares about the customer. He explained everything in detail and made my experience very comfortable. More

Nick Weiner at Service is outstanding, goes above and beyond. Nick is honest, with Empathy and understanding. Nick puts me at ease with my 2020 volkswagon jetta, knowing that he will do good work. Beca beyond. Nick is honest, with Empathy and understanding. Nick puts me at ease with my 2020 volkswagon jetta, knowing that he will do good work. Because of Nick Weiner working in service, I am not afraid to have work done on my car, or that I will be taken advantage of. However, Smithtown Volkswagon really needs to stop charging a fee for using a credit card? WHY? The service and parts are already very expensive, WHY DOES THE OWNER NEED TO CHARGE A FEE FOR USING A CREDIT CARD?? THIS IS NOT Right and Just, and This fee for using a credit card, needs to be arrested, apphrended, put an End to this Unfair FEE. However this has nothing to do with Nick Weiner who is outstanding with Kindness and Empathy. Nick deserves a special Bonus, from Bob Ribildo, who takes his bonuses. More

This service department has made a complete turnaround since the last time I was there and is running much more efficiently than it used to . My car got checked in got services and I got a ride to and fro since the last time I was there and is running much more efficiently than it used to . My car got checked in got services and I got a ride to and from there and all in the same day .service advisers were very good which has not always been the case excellent job More

fine no problems. helpful. Just as I was expecting. Need to improve wailting area a lot helpful. Just as I was expecting. Need to improve wailting area a lot More

Poor service, poor communication, no proper waiting area, over charging, and it’s always like this. over charging, and it’s always like this. More

Excellent service. They updated me on everything and told me what needed to be done in the near future They updated me on everything and told me what needed to be done in the near future More

I have to be honest the situation with my car was very frustrating. My car was only a month old and it spent weeks in the shop for an issue with the onboard wifi, remote start and the car net application. frustrating. My car was only a month old and it spent weeks in the shop for an issue with the onboard wifi, remote start and the car net application. The dealer did everything on the hardware side of things and were left powerless and at the mercy of VW of America and their IT department. I have to be honest Nick in service understood my frustrations and provided me with an adequate loaner car. Nick was excellent, empathetic and compassionate and listened to my weekly whining. Finally, I get a call from Nick and we tested this cars functioning and I picked it up. I get home and test it and it did not work. I called Nick and we decided to see what happens over the next few days. Poof after three days, out of nowhere the app sent me a notification. I called Nick and told him the good news. All in all, Nick made the best of a crappy, out of the ordinary situation. Great Service, great advisor. More

Nick was very helpful getting me in and out within a couple of hours. Warranty repair at no cost to me. couple of hours. Warranty repair at no cost to me. More