Smithtown Volkswagen - Service Center

This was a worst experience i had, i had to multiple times for a single issue to be fixed, once part is not available, another time i told something they fixed something else, noah reed physically check times for a single issue to be fixed, once part is not available, another time i told something they fixed something else, noah reed physically checked the issue and but never informed to technician or checked while working or after the work is done. More

Jasmine, Jasmine, Jasmine - She was amazing. very helpful and informative. I appreciate good service and she she went above and beyond. very helpful and informative. I appreciate good service and she she went above and beyond. More

Everything was great. The person outside the service department walked us in to the service manager, who took us right away told us what we had to do directed us right to The person outside the service department walked us in to the service manager, who took us right away told us what we had to do directed us right to the lobby, where we waited. My new tire was on the The car in a short period of time they really help me out in an emergency can’t say enough about the entire staff the whole deserve a raise More

I bought my 2018 Passat SEL from Smithtown Volkswagen. I am always able to schedule my service visits easily, and I also receive texts and email confirmations, as well as reminders. My service advisor I am always able to schedule my service visits easily, and I also receive texts and email confirmations, as well as reminders. My service advisor was Noah, he is knowledgeable and understands Volkswagen systems as he concisely writes up my concerns for the mechanics. Afterwards he explains everything to me in a way that is easy to understand. I trust my vehicle and my safety to Smithtown Volkswagen. More

Great service and very quick- The process of the service was clearly communicated with me, as well as what to look for in the future. was clearly communicated with me, as well as what to look for in the future. More

Noah, was very friendly and attentive. Made me feel like I was a priority and gave excellent customer service. Made me feel like I was a priority and gave excellent customer service. More

Jasmine to the rescue, once again! 10/10 stellar service! Highly recommend. I purchased here and will always think twice before having my vehicle serviced anywhere else! 10/10 stellar service! Highly recommend. I purchased here and will always think twice before having my vehicle serviced anywhere else! More

New ownership and we are very impressed with them! Basically little wait and they address the problem and head mechanic speaks with us. Basically little wait and they address the problem and head mechanic speaks with us. More

Smithtown VW started charging a fee on top of Debit card or credit card. The previous owner didn't charge a fee. The fee is un-reasonable. or credit card. The previous owner didn't charge a fee. The fee is un-reasonable. More

They gave me the car without solving the problem in my car, I have to fill in antifreeze every day, I will never buy a car from Smithtown Volkswagen again, they also said that you have to pay $692 from me car, I have to fill in antifreeze every day, I will never buy a car from Smithtown Volkswagen again, they also said that you have to pay $692 from me, when I got there, they charged me more money because I did not pay cash even though I paid with my debit card, their car service is very bad.😡 More