Smithtown Volkswagen - Service Center

I wouldn't recommend going for state inspection. Last year, they just changed the oil and didn't inspect wheels and break conditions. Had they did it, I would have saved at least $800. Right fron Last year, they just changed the oil and didn't inspect wheels and break conditions. Had they did it, I would have saved at least $800. Right front door lock system motor was broken while the vehicle was in warranty and I mentioned this them in the visits, they just ignored it, but when I took the vehicle in the last visit, they mentioned that it is broken and is out of warranty and I had to pay at least $450 to get it replaced. I do get manager discount, but what is the use of it? VW Jetta service is pricy too when it is equivalent to Corolla daily commuter vehicle. More

Misdiagnosis a lot of problems and still charges you. They are more of a trial and error work shop hoping to fix the problem. My car still has the same problem. They are more of a trial and error work shop hoping to fix the problem. My car still has the same problem. More

Noah is the best! So easy to work with him! He is very professional and a gentleman. So easy to work with him! He is very professional and a gentleman. More

Noah was great at keeping in touch and promptly getting back to us with any questions we had. We had a great experience. back to us with any questions we had. We had a great experience. More

Very professional and prompt. Tech was courteous and the porter was careful with checking my vehicle in. Tech was courteous and the porter was careful with checking my vehicle in. More

Jasmine was incredibly helpful through every step of the process making sure I knew what was going on with my car process making sure I knew what was going on with my car More

Good service 👍🏻 jasmine was very helpful and nice lady thank you so much volkswagen personal thank you so much volkswagen personal More

Brought my Atlas in for a coolant leak from the water pump. The service technician replaced the water pump and it was documented that the technician flushed, replaced and pressure tested the coolant. Aft pump. The service technician replaced the water pump and it was documented that the technician flushed, replaced and pressure tested the coolant. After picking up my Atlas , after service hours, we made it RT 347 when my low coolant Warning system was activated, after pulling over and inspecting the coolant reservoir I found that it was completely empty and dry. This does not give me a confident feeling on Smithtown VW service department about what was and wasn’t done to my vehicle. More