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Smithtown Volkswagen - Service Center

St James, NY

4.5
1,265 Reviews
Call Service Center (631) 724-6600

1,265 Reviews of Smithtown Volkswagen - Service Center

Sort by
May 19, 2024

Noah was very helpful, professional, and accommodating. He exceeded my expectations. Looking forward to working with him More

by matthew.b.sobel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Smithtown Volkswagen responded

We're delighted to hear that Noah provided you with exceptional service! It's our priority to ensure that each customer's experience exceeds expectations, and we're thrilled that Noah's professionalism and helpfulness stood out to you. We'll be sure to pass along your kind words to him. Thank you for sharing your positive feedback, and we look forward to continuing to provide you with outstanding service in the future!

May 18, 2024

The car took 45+ days to be fixed, it was a recall and when I got it back, the tire repair kit was missing, the car was filthy, and since then I’ve gotten calls from Smithtown VW to bring it again for the More

by O.S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vinay has been awesome and Jhon Jaramillo has been the best to work with over the years. , Jhon Jaramillo
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May 20, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your experience with us. We appreciate your feedback and understand your frustrations. Your feedback regarding the changes since coming under new ownership is noted, and we will take steps to address these concerns internally. If there's anything else you'd like to discuss or if you need further assistance, please feel free to reach out to us directly.

May 17, 2024

Very good service and prompt follow-up. Very friendly and professional. Would recommend based on experience. More

by MARIAGRELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive experience with us! We're delighted to hear that you found our service prompt and our team friendly and professional. Recommendations based on firsthand experiences like yours are invaluable to us, and we truly appreciate your endorsement. Should you or anyone you know need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

May 17, 2024

Dropped off my car for service on the AC. The dealership provided me with a ride home. The car was finished on time. Thank you More

by RF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Smithtown Volkswagen responded

We're glad to hear that your service experience with us was satisfactory! Providing transportation and completing the service on time are key elements of our commitment to customer satisfaction. Thank you for choosing our dealership for your AC service needs, and we appreciate your feedback. Should you require any further assistance in the future, please don't hesitate to reach out. We're here to help!

May 12, 2024

unfortunately, our return to the serve department was due to a technicians error in securing the negative battery terminal. More

by APMARIANI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Smithtown Volkswagen responded

Thank you for bringing this matter to our attention. We understand that your return to the service department was prompted by a technician's error in securing the negative battery terminal. We take incidents like this seriously and will address it internally to prevent future occurrences. Your feedback is valuable to us as we continually strive to improve our service standards. If you have any further concerns, please don't hesitate to reach out to us.

May 10, 2024

The service Dept. Always courteous and helpful. From the moment I hand off my keys and greeted cheerfully. To the front desk in service. Noah especially, goes that ext More

by Hunchback65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share your positive experience with our service department. We're delighted to hear that our team, especially Noah, provided you with courteous and helpful service. It's our priority to ensure a seamless and pleasant experience from the moment you hand off your keys until you leave our facility. We appreciate your kind words and your continued trust in our services. We look forward to serving you again in the future!

May 10, 2024

Noah is simply the best. He is knowledgeable, helpful and cares about customers. Noah is always willing to help and explains everything so thoroughly. He is a stellar employe More

by JESSICAKERN02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive feedback about Noah! We're thrilled to hear about your exceptional experience with him. Noah's dedication to providing knowledgeable, helpful, and caring service to our customers is truly commendable. We're grateful to have him as part of our team, and we'll be sure to pass along your kind words. Thank you for choosing us, and we look forward to serving you again in the future!

May 06, 2024

Very impressed with Noah Reed having the things I needed serviced was fixed without a run around. The service performed replacing a crank shaft seal so far so good, time will tell. Very satisfied with t More

by wackywave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Smithtown Volkswagen responded

We're thrilled to hear that you had such a positive experience with Noah Reed! It's wonderful to know that he efficiently addressed your service needs without any hassle. We understand the importance of quality service, and we're glad to hear that the replacement of the crankshaft seal was performed satisfactorily. Your satisfaction is our priority, and we appreciate your kind words of gratitude toward Noah. If you have any further questions or need assistance in the future, please feel free to reach out. Thank you for choosing us for your service needs!

May 05, 2024

Noah is very polite. Listens to customers concerns. Top notch customer service. Attention to detail. More

by Celeste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Smithtown Volkswagen responded

We're delighted to hear about your positive experience with Noah! Providing top-notch customer service is our priority, and we're pleased that Noah's polite demeanor and attentive approach resonated with you. Your feedback regarding his attention to detail and willingness to listen to customers' concerns is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!

May 03, 2024

I’ve been going to this dealership for many years now and they couldn’t be more accommodating. Alway friendly and informative. More

by beachglo54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Lopez
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May 03, 2024 -

Smithtown Volkswagen responded

Thank you for the five-star review! We appreciate your feedback and look forward to seeing you again soon!

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