Smithtown Volkswagen - Service Center

Noah is always great and makes me feel valued as a Volkswagen customer. Thank you Noah Volkswagen customer. Thank you Noah More

Smithtown Volkswagen did a great job on my car. Their customer service was great. Nick kept in touch with me. Every step of the way was always available for any question I had and always answer the Their customer service was great. Nick kept in touch with me. Every step of the way was always available for any question I had and always answer them in a timely matter. I will always go to Smithtown Volkswagen highly recommend it. More

The staff at Smithtown VW were professional and timely, available for questions. Great service with Noah. available for questions. Great service with Noah. More

VW of Smithtown is always a pleasure to deal with. All service performed satisfactorily in a timely manner. Highly recommended! All service performed satisfactorily in a timely manner. Highly recommended! More

I called and made my appointment for my 10,000 mile service less than a week in advance and the young lady who made the appointment was very professional, very courteous and able to accommodate me in a service less than a week in advance and the young lady who made the appointment was very professional, very courteous and able to accommodate me in a expedient manner without any of the hold times I have experienced with other car brand dealerships. I attended my appointment early and was warmly greeted at the door in a courteous manner by a shop worker or mechanic who held the door for me. I then promptly met with the service advisor Noah and while he provided me with additional services that VW offered and the benefits of adding the additional services. was insightful in the services he offered, but did not push up-sell my service to the point where Felt uncomfortable. I explained to him that I had surgery the day before, was under the weather and was not in any position to spend any extra or money due the costs associated with my surgery and recent missed work. Noah was extremely empathetic and compassionate and when I informed him of the pain I was in, he made every effort to expedite my engagement and get my car in as soon as possible. At this point I went home and was called less than two hours later and informed my car was done. I rested ane returned later in the day and was kindly greeted by Noah, who got me in and out in less than five minutes. PERFECT service on a day where I really needed things to go right. As soon as I recovery I will return for my much needed tire rotation, wiper change and rim repair. Why? because Noah treated my in a person centered manner, not just a potential upsell candidate. Great experience from my call to make the appointment to picking my car up! The only VW service center I will use going forward. TBH, from the sales person to the service center the while place gets five stars. THANK YOU! More

Promt and professional, took care of my visit in a timely manner. Manager Scott was pleasant to deal with taking care of future issues moving forward! manner. Manager Scott was pleasant to deal with taking care of future issues moving forward! More

Noah was very helpful and took the time to understand the issue. He communicayed well and kept me informed. issue. He communicayed well and kept me informed. More

Exemplary customer service. Noah followed through and made sure all my requests and concerns were taken care of to the fullest. Just what you would want and expect from a high q Noah followed through and made sure all my requests and concerns were taken care of to the fullest. Just what you would want and expect from a high quality service department. More

Noah is welcoming, polite and courteous. He listened carefully to my needs and explained what costs I could expect that were not covered under the 20K service. He then escorted me to the l He listened carefully to my needs and explained what costs I could expect that were not covered under the 20K service. He then escorted me to the lounge to wait for my vehicle and once it was finished, he came and got me. Wait time for the service was reasonable and Noah quickly got me on my way. Top notch! More

Although I am there more than I would like to be, the level of service is great. Noah provides the best service. His dedication to his customers should be noted level of service is great. Noah provides the best service. His dedication to his customers should be noted More