Smithtown Volkswagen - Service Center

Awesome service It was a great experience, took my Atlas in and they took care of it, oil, fluids and software updates. All while I was waiting at the lounge drinking It was a great experience, took my Atlas in and they took care of it, oil, fluids and software updates. All while I was waiting at the lounge drinking hot tea. All was done in a timely manner. More

Untrustworthy Service Department 2015 Passat wont start. Mechanic states 7 codes 3 related to timing chain. Sales manager suggests car not worth repairing, buy another. Upon meeting w 2015 Passat wont start. Mechanic states 7 codes 3 related to timing chain. Sales manager suggests car not worth repairing, buy another. Upon meeting with sales and service, no one would provide the codes based on the diagnostic tests. I was not afforded the opportunity to make an educated decision to repair the car or just roll into another buy or lease. After insisting on the results of the diagnostics, it was determined they never diagnosed the vehicle after having vehicle for 6 days. Tom Baldassare (GM) insisted car was not worth repairing and Michael DiMaria, became belligerent when pressed for the diagnostic results. The owner happened to be in the office this day and was not sure if Tom Baldassare had oversight in regards to sales, service, or both. He encouraged the handing off of the customer to employees who could not commit to customer service. Tom Baldassare states he was too busy to mitigate complaint, Tom in service provided me 8 minutes to detail issue as they had to leave and Mike DiMaria was confused after an hour of trying to figure out his role. Had car returned home and another dealership better capable of providing service and repair was contacted. More

routine oil change great experience as usual, the team is friendly and make each transaction personal and add value to the visit, from the moment I pull in to the moment great experience as usual, the team is friendly and make each transaction personal and add value to the visit, from the moment I pull in to the moment I leave the service department. More

Very professional an efficient. The staff was very professional and the service was exceptional. I would highly recommend this to all my friends. Tom in service was very helpful an The staff was very professional and the service was exceptional. I would highly recommend this to all my friends. Tom in service was very helpful and informative. More

Great Customer Service. The waiting room was comfortable and convenient in addition to having a smooth, efficient oil change and multi-point inspection. Definitely recommend The waiting room was comfortable and convenient in addition to having a smooth, efficient oil change and multi-point inspection. Definitely recommend for anybody owning a new and used Volkswagen! More

Great experiance! I had a great experiance at Smithtown VW. They were extremely helpful and fixed my car very quickly. I am quiet satisfied with the work they do. I had a great experiance at Smithtown VW. They were extremely helpful and fixed my car very quickly. I am quiet satisfied with the work they do. More

professional, low pressure, competent Smithtown VW has been my "go to" service facility since my Jetta was new. I wouldn't consider trusting my car to any other dealer for service. Smithtown VW has been my "go to" service facility since my Jetta was new. I wouldn't consider trusting my car to any other dealer for service. More

No response to my concern Brought my Passat in for an oil change and to replace a left rear directional bulb. Lens was fine when I brought it in. Lens was cracked when I picked Brought my Passat in for an oil change and to replace a left rear directional bulb. Lens was fine when I brought it in. Lens was cracked when I picked it up with an invoice that it would cost me $200 to replace. I received an e-mail from dealer wanting to know how my experience was. I brought my concern up in a reply. Nothing. So i then filled out I survey of my experience (which was not good). No response. Upon investigation I found out when the dealer gets negative responses they alter the (my) e-mail and play dumb because a negative response affects things like bonuses. All I wanted was a n explanation of what happened. Nothing. I guess no harm no foul. I am interested to know if this is Volkswagen standard procedure in handling complaints? More

my car needed repair My previous experiences with this service center have been great. I was lucky this time to work along with Danielle. She did and excellent job in keep My previous experiences with this service center have been great. I was lucky this time to work along with Danielle. She did and excellent job in keeping me free of stress and gave me all the information I needed about my car More

Positively Enjoyable The staff was courteous, helpful, and fast. Service was excellent. Work was done on time, with added details like topping off fluids and washing the The staff was courteous, helpful, and fast. Service was excellent. Work was done on time, with added details like topping off fluids and washing the car. That was a nice surprise, considering it was replacing a recalled airbag. More