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1,264 Reviews of Smithtown Volkswagen - Service Center
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Verified Customer
June 29, 2024
My issue was not fixed, car was picked up and returned within 10 minutes due to the issue still occurring. Last messaging from the dealership was that it was going to continue to happen and I needed to ac within 10 minutes due to the issue still occurring. Last messaging from the dealership was that it was going to continue to happen and I needed to accept some level of it. Replaced parts unrelated to the issue. Also refused to do the recommended TSB even though this is a documented issue, even after asking several times. Car is FILTHY on pickup. Like not just dirty from driving, splashes and such from the shop etc. Thank god it’s a lease. Look elsewhere. More
by eddietringo
Employees Worked With
June 29, 2024
Noah is always so kind, patient and accommodating. He takes the time to listen and treats his customers with respect. He understands, rectifies situations and finds solutions in a timely manner. He is He takes the time to listen and treats his customers with respect. He understands, rectifies situations and finds solutions in a timely manner. He is always sure to thoroughly check work completed and treats customer vehicles as if they were his own. Thank you! Always a pleasure working with Noah! More
by melmar311
June 27, 2024
Noah was very professional and followed through with everything. He said he was going to Do, he is an asset to your company and he is mostly the reason why I will come back and buy a new vehicle from yo everything. He said he was going to Do, he is an asset to your company and he is mostly the reason why I will come back and buy a new vehicle from your dealership because of the service . I look forward to dealing with your dealership again More
by 007BOB45
Employees Worked With
June 26, 2024
Service department exemplifies in Noah, who is an excellent service advisor…. Dealership personnel a pleasure to work with excellent service advisor…. Dealership personnel a pleasure to work with More
by LAWR1653
June 24, 2024
Had a great experience here. Jasmine K, my service advisor, was communicative and knowledgeable. She did a great job keeping me aware of critical issues that were found as servic Jasmine K, my service advisor, was communicative and knowledgeable. She did a great job keeping me aware of critical issues that were found as service progressed so that they could be addressed. More
by abran
Employees Worked With
Jasmine Khan
June 24, 2024
All the staff is friendly and helpful. My service went great and the wait time was minimal. My service went great and the wait time was minimal. More
by shellyg1019
