Smithtown Volkswagen - Service Center

Jasmine and the team at Smithtown Volkswagen did an amazing job servicing my vehicle. I feel comfortable and confident knowing that all my service needs will be taken care of throughout my tenure with amazing job servicing my vehicle. I feel comfortable and confident knowing that all my service needs will be taken care of throughout my tenure with my Volkswagen vehicle. Special thanks to Jasmine Khan, who was tremendous from start to finish! More

Friendly, professional and courteous. Noah kept me updated and was patient while I asked many questions since I was there with my mom's car. Noah kept me updated and was patient while I asked many questions since I was there with my mom's car. More

My car problem was taken care of on an efficient manner. The communication was excellent. The communication was excellent. More

Good dealership, and Noah is great. The service provided met expectations. Keep up the good work. The service provided met expectations. Keep up the good work. More

I brought my car in for an issue with the travel assist. I received a phone call where the worker told me I needed new tires, balance, shocks struts and more. I was sent photos of the underneath of the ca I received a phone call where the worker told me I needed new tires, balance, shocks struts and more. I was sent photos of the underneath of the car and told it will cost over $4000. As I went back and forth with the worker I eventually asked about the warranty as I was told nothing was covered. The worker insisted my car was a 2020. It’s a 2022. All the info provided to me was wrong. I had to provide my vin where the worker finally realized they mixed up the car. The response was your cars ready to be picked up. They fixed the travel assist. No charge. This experience does not give me faith in this dealership. More

On time and great service. Great communications and updates provided Happy to use the service department again. Great communications and updates provided Happy to use the service department again. More

Jasmine and Jay were wonderful. The shuttle was so helpful as well. I was told about my problem with tremendous transparency The shuttle was so helpful as well. I was told about my problem with tremendous transparency More

VW of Smithtown service Dept. always a win. Service Advisor Noah Reed never hesitates to answers all my questions and always has a quick resolution. Never a delay, in constant con always a win. Service Advisor Noah Reed never hesitates to answers all my questions and always has a quick resolution. Never a delay, in constant contact throughout my service appointment. Highly recommend! More

Everything was great with Noah the service rep. He was very attentive and knowledgeable about Volkswagen He was very attentive and knowledgeable about Volkswagen More