Smithtown Volkswagen

Dishonest and misleading They were very dishonest with their quotes (which i know car sales usually are) but this dealership was very unprofessional and rude and ruined my exp They were very dishonest with their quotes (which i know car sales usually are) but this dealership was very unprofessional and rude and ruined my experience shopping for a new car. More

RUN! Do not buy here! Dont even try going here. They are crooks and dont care for the customer. Lie threw their teeth just to try and make a sale. Dont even try going here. They are crooks and dont care for the customer. Lie threw their teeth just to try and make a sale. More

Great experience with salesman and finance dept. Rob Kennedi, salesman, was positive and knowledgeable in dealing with our car needs and wants .His friendly attitude was a plus.. We wound up buying Rob Kennedi, salesman, was positive and knowledgeable in dealing with our car needs and wants .His friendly attitude was a plus.. We wound up buying 2 cars that day. More

2ND CAR FROM SMITHTOWN VW JUST PICKED UP MY 2ND VW FROM MY SALESMAN SAL WITHIN A YEAR. HE IS THE BEST. NO HASSLE NO PROBLEM. GREAT DEALERSHIP. VERY PROFESSIONAL PEOPLE. JUST PICKED UP MY 2ND VW FROM MY SALESMAN SAL WITHIN A YEAR. HE IS THE BEST. NO HASSLE NO PROBLEM. GREAT DEALERSHIP. VERY PROFESSIONAL PEOPLE. More

Bad trade in experience I purchased an expensive 2015 VW Golf TDI (Diesel), because since VW had falsified the emissions and the cars had been sitting at Smithtown VW lot for I purchased an expensive 2015 VW Golf TDI (Diesel), because since VW had falsified the emissions and the cars had been sitting at Smithtown VW lot for two years. I figured that when the car was available for sale, this would be a good time to purchase a 2 year old car, that was new and at a discount. The discount of either 5K@ 0% Financing or $8.5K lease is not enough considering that the car is two years old. The end result of the difference between the lease and the financing is about 1K. I figured that since the discount is low, I could trade in my 2012 VW 4 door Golf and at least negotiate a decent value for my car, herein is my story, First Howard (Sales Consultant) utilized the salesman low ball trick of $5, at which point I said call me if you have a better offer as I walked out. The next day they called me, now the manager was involved, he looked the car over, and then we went into his office, he showed me a computer screen showing some numbers and he offered some loyalty discount, I should have walked out and left then. The dollar amount shown on the screen was$7.1K for a stock 2012 VW Golf 4 door Convenience, but my car had other extras which bring the value up, the car had fog lights, side window deflectors, exterior body side moldings, rear sunshade, LED rear brake lights, door sill protectors and interior LED lighting. Now the dealer has my car listed @ $10.995K. If you have a good used car with practical extras added on, do not sell the car to Smithtown VW, rather you should sell the car privately. Be careful when dealing with the sales department. More

All good. Made it easy for me Howard was an excellent salesman. Entire experience was seamless and easy. They were patient, knowledgeable, and not pushy. No back and forth n Howard was an excellent salesman. Entire experience was seamless and easy. They were patient, knowledgeable, and not pushy. No back and forth negotiations as Howard was transparent and candid. Would definitely deal with him again Post purchase no heavy add on sales pitch... again no pressure. More

Best sales experience I've been driving VW's since 1996 and I've been to just about every VW dealer on Long Island since then. I just leased a 2017 Jetta from Smithtown VW I've been driving VW's since 1996 and I've been to just about every VW dealer on Long Island since then. I just leased a 2017 Jetta from Smithtown VW and it was by far the BEST sales experience I've ever had and it was because of my salesperson, Anthony Caputo. His product knowledge is incredible, he knows everything about the cars, down to the last detail. He is very friendly, the kind of salesperson you want to do business with. In addition, he was able to give me the best deal on my Jetta, beating the price of at least 3 other dealers. I will only deal with Anthony from now on. If you are in the market for a VW, you must go to Smithton VW and make sure you ask for Anthony. More

Unparalleled Service and Quality In a pursuit to purchase a new car, I spent a day earlier this month (March) browsing several dealerships in the Smithtown area. Being a lifelong Hyun In a pursuit to purchase a new car, I spent a day earlier this month (March) browsing several dealerships in the Smithtown area. Being a lifelong Hyundai guy, I started there. Instead of sticking with Hyundai as I have always done, I decided to check out a few other dealerships. I went to Toyota and Nissan, but I was not overly impressed with the quality of the vehicles for the prices they were offering me. I felt very pressured to "seal the deal" with them. Alas, I made it to Smithtown Volkswagen. A kind young gentleman named Anthony walked over to me and introduced himself. He showed me around the lot, and answered any and every question that I had. He was not pushy at all, unlike other dealerships that I dealt with. I was so impressed with not just his excellent customer service skills, but the quality of the cars we were looking at. I ended up purchasing a brand new 2017 Jetta SE, with no intention of going back to Hyundai. Far superior car at a far superior price. I am very happy that I decided to branch out to other dealerships for the purpose of purchasing my new car. However, I was so happy with the way I was treated at Smithtown VW, specifically by Anthony, that I may never have to search elsewhere again! More

worst dealership my wife's lease on her Volkswagen was about to end. we went to get another vw from smith town vw. after test drive sit down with sales person to fina my wife's lease on her Volkswagen was about to end. we went to get another vw from smith town vw. after test drive sit down with sales person to finalize the lease numbers.when i inquire about the details like what is the msrp, residual. rate. cap cost.rather than answering these question he was going inside to talk to someone.after so many back and forth. some one came out from inside, immediately he start attacking on me stating are you an engineer ? work for Grumman ? start insulting and when i responded he become very loud and start screaming .I was taking some note on paper we decided to leave he scream again that is not your paper you can't take with you. we felt very humiliated ,possibility due my Indian ascent he thought he can fool me ,when found he cannot trick me he got angry. will suggest you go somewhere else where people are more civil. More

Worst Place The Worst dealership i have ever been to. The Customer service is horrible. Paul Marcelo which is the service manager is RUDEEEE. Never will i ever ge The Worst dealership i have ever been to. The Customer service is horrible. Paul Marcelo which is the service manager is RUDEEEE. Never will i ever get my car serviced through this location. More