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Smithtown Volkswagen
St James, NY
1,955 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,955 reviews
May 21, 2012
This is my second time here thinking that the service might have changed, but I can't understand why the price for a checkup and a service point inspection cost almost $500.00 this is ridiculous. I won't might have changed, but I can't understand why the price for a checkup and a service point inspection cost almost $500.00 this is ridiculous. I won't be back nor will I recommend this place to any of my other friends or family members who have Volkswagen. Their better off going to Germany to get service, at least there I believe that they would be telling you the truth. More
by Marko4333
Employees Worked With
Tom
Helpful May 18, 2012
Bought a used 2009 CPO GTI. Picked it up found missing panel from the interior, defective CD player, 12V outlets dead, paint defects and unevenly worn tires with flat spots and tread worn down to the trea panel from the interior, defective CD player, 12V outlets dead, paint defects and unevenly worn tires with flat spots and tread worn down to the tread wear marks on the inside of fronts. Road rash on the wheels and missing some manuals. How could this be a CPO vehicle? Disappointed with the dealer and VW. More
by Sportdriver
Employees Worked With
2
April 14, 2012
This place is a pure joke. Don't waste your time and money, go elsewhere. Their service department (Tom "took care" of me) is a disgrace! Went there for an oil change. They did not even wash m money, go elsewhere. Their service department (Tom "took care" of me) is a disgrace! Went there for an oil change. They did not even wash my car despite having spent an additional $150 for repairs, not even the exterior, nothing, strictly nothing. I even had to clean my car myself because their crook-mechanic who worked on the car intentionally left it dirty. Moreover, the dashboard indicated a problem with the engine AFTER the oil change, yet the light was not on prior to my visit. I ordered parts to be changed, they said they would call me 2 or 3 days after my visit. 10 days later, I called to know what was going on, they came up with xxxx lies!!! They claimed that "they called me several times and even sent me postcards"....Pure B...S..T!! Supreme lies. I check my mail everyday, ditto for my voicemail. Never received anything, not even an email. That was too much, I picked up the parts and decided not to have them installed there (which was my initial intention). I felt disrespected and ripped off. Well, guess what, they lost a client, and apparently I am not the only one. Save your gas, time and money, shop around. They are all crooks and incompetent More
by phoeniximo
Employees Worked With
Tom
February 10, 2012
I purchased a new Passat from Smithtown VW several weeks ago. My salesperson Kim Hogan was very friendly and knowledgeable. At delivery, she was very helpful with explaining the operations of the car, set ago. My salesperson Kim Hogan was very friendly and knowledgeable. At delivery, she was very helpful with explaining the operations of the car, setting up the Bluetooth connections, and programming the radio stations. The entire sales experience and the return of my leased Passat went smoothly. More
by Doug Paquette
Employees Worked With
Kim Hogan
October 31, 2009
One of the worst service I ever got. Not even eligible to replace breakpads. All services on my car breaks, CV boots (Issue was with joints) failed with in 3 months.No resposibilty from the dealer for workm replace breakpads. All services on my car breaks, CV boots (Issue was with joints) failed with in 3 months.No resposibilty from the dealer for workmanship they provided. When the rattle sound is coming from u joint...they replaced cvboots. sound started coming back less than 1 month. More
by vwabc
Employees Worked With
Not remember
