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Smithtown Volkswagen
St James, NY
2,199 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,199 reviews
March 22, 2019
They're great! As always, its very easy to work with the service team! They are thorough, respectful of my time, and very accommodating. They've made my Atlas even m As always, its very easy to work with the service team! They are thorough, respectful of my time, and very accommodating. They've made my Atlas even more awesome to own. More
by MEGROZROSE
Verified CustomerEmployees Worked With
Danielle
March 22, 2019
Reliable and honest The folks at Smithtown VW always go above and beyond to help. They are professional and very courteous. Never a problem getting an appointment. Always The folks at Smithtown VW always go above and beyond to help. They are professional and very courteous. Never a problem getting an appointment. Always recommend this facility More
by GLODEE531
March 22, 2019
Used car She was helpful in getting us the best rate and also the best warranty for me .She made me feel comfortable . It was a great experience!! She was helpful in getting us the best rate and also the best warranty for me .She made me feel comfortable . It was a great experience!! More
by PORCAROFAM
Employees Worked With
Ivy Feinsilver
March 19, 2019
Very Helpful & Committed I was in a tough spot when I made the decision to get a new VW but Sal & Ivy were both dedicated and so helpful in making it happen for me. They both I was in a tough spot when I made the decision to get a new VW but Sal & Ivy were both dedicated and so helpful in making it happen for me. They both were attentive and went the extra mile and it really made my experience at VW a great one! More
by Soutara
March 15, 2019
GREAT DEALER! Mike was a pleasure to work with after my terrible accident that totaled my 2017 Passat R-Line This car SAVED MY LIFE, and I am a VW customer for li Mike was a pleasure to work with after my terrible accident that totaled my 2017 Passat R-Line This car SAVED MY LIFE, and I am a VW customer for life He was great in getting me into this new 2019 Jetta R-Line, and I LOVE this new Jetta This is my 5th VW in a row! I have had 2 CC's, 1 Passat, a new Tiguan and now a new Jetta Mike's salesperson Jerson was a breath of fresh air to work with: extremely personable and knowledgeable Will be back next year More
by markskur1
Employees Worked With
Mike DiMaria, Jerson Escalante
March 12, 2019
Service As usual, Tom never fails to impress us. Tom always takes very good care of us for everything, whether it be a nail in one of the tires, or a bulb tha As usual, Tom never fails to impress us. Tom always takes very good care of us for everything, whether it be a nail in one of the tires, or a bulb that went out, Tom gets my car in and out and is honest. More
by drandazzo
Employees Worked With
Tom (that's not the correct Tom), Tom Baldassare
March 11, 2019
Recall Service was completed and in such a short amount of time . All was explained to me and it was nice to not have anything pop up that was going to be an Service was completed and in such a short amount of time . All was explained to me and it was nice to not have anything pop up that was going to be an extra charge. Honesty is what I experienced today . Everyone in service was great ! More
by suzannejones6219
Employees Worked With
Tom Wilde
March 11, 2019
Service Tom was very helpful. He went above beyond. The service was good. This is our 3rd Passat. Will probably be leasing another one in 2 years. Tom was very helpful. He went above beyond. The service was good. This is our 3rd Passat. Will probably be leasing another one in 2 years. More
by jdela0
Employees Worked With
Tom Baldassare
March 08, 2019
It was a great day They were honest and helpful with the work that I needed to be done and asked me if I wanted to do the work or not. They were honest and helpful with the work that I needed to be done and asked me if I wanted to do the work or not. More
by tonyg827
Employees Worked With
Tom and Daniel in the service department.
March 07, 2019
Tom Rocks! The staff in your service department is excellent! Tom, in particular, was extremely helpful, as always (this is my 4th or 5th jetta lease). Work wa The staff in your service department is excellent! Tom, in particular, was extremely helpful, as always (this is my 4th or 5th jetta lease). Work was done well, and in a timely manner. The only thing i would change about Smithtown VW is the overall decor. Time to update your facility, but I'm sure this isnt the first time you've heard this! More
by jodi
Employees Worked With
Tom in Service
