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Smithtown Volkswagen
St James, NY
1,945 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,945 reviews
November 30, 2018
Continued Excellence Once again Smithtown VW service has demonstrated excellence customer service. I have been bringing my 2006 GTi there for service since I bought it, e Once again Smithtown VW service has demonstrated excellence customer service. I have been bringing my 2006 GTi there for service since I bought it, even though there are many other places which can do the work. Why...simple I trust them to do the right thing and they do, and they do it in a manner which makes me comfortable and confident. More
by Don T.
Verified CustomerEmployees Worked With
Tom in service
Helpful November 30, 2018
Best service ever Excellent service. Prompt, friendly, accommodating. I would recommend the Volkswagen dealership and service center for all my friends. I will defin Excellent service. Prompt, friendly, accommodating. I would recommend the Volkswagen dealership and service center for all my friends. I will definitely get another lease from Volkswagen. More
by BBUNNYGIRL1986
November 29, 2018
Pleasure to service my car there Just the overall confidence of good service. I have been coming to your Saint James location since buying my CC and I have been treated and spoken to Just the overall confidence of good service. I have been coming to your Saint James location since buying my CC and I have been treated and spoken to in a friendly and family oriented way. I love people who knows and speak about cars. More
by noelabe53
November 29, 2018
Great Experience We had a wonderful experience at VW Smithtown! Jerson was very knowledgeable and easy to work with. Very professional as well! Would go back any time We had a wonderful experience at VW Smithtown! Jerson was very knowledgeable and easy to work with. Very professional as well! Would go back any time. More
by laraschertler
Employees Worked With
Ivy Feinsilver, Jerson Escalante
November 29, 2018
great customer service I always have a great experience at this dealership. The service department is very accommodating, and are always there to help. I will be buying anot I always have a great experience at this dealership. The service department is very accommodating, and are always there to help. I will be buying another car from this dealership when my lease is up. More
by felice0908
Employees Worked With
Tom Baldassare
November 28, 2018
The salesperson, Julianna, made my experience amazing! I purchased a used Jetta and the salesperson was so friendly and made this such a wonderful and memorable experience. I have to say if it wasn’t for h I purchased a used Jetta and the salesperson was so friendly and made this such a wonderful and memorable experience. I have to say if it wasn’t for her, it would not have been so wonderful! She always had an answer to my question and made me feel like I wasn’t just a customer. More
by jaimeb42
Employees Worked With
Julianna Catapano, Ivy Feinsilver
November 28, 2018
Very good service, personnel but premises need an update Smithtown VW was able to book a service appointment promptly for my expiring NYS inspection sticker, plus a a few minor items, while my local dealer i Smithtown VW was able to book a service appointment promptly for my expiring NYS inspection sticker, plus a a few minor items, while my local dealer in Riverhead was quoting 3 weeks for an appointment. My first impression of the service department was that the place looked run down, but the service manager, Anthony Piccolo, made up for it. I think the dealership would benefit from investing in improving the appearance of the service area office, the service area itself, and the customer waiting room. On a side note, the service manager was _incredibly_ polite with a customer who was making pretty unreasonable demands. He deserves a medal for his patience. More
by garycosimini
Employees Worked With
Anthony Piccolo
November 28, 2018
Good Service I visited for two recall requests and everything went well and fast. It was Wednesday right before Thanksgiving and service there still works patient I visited for two recall requests and everything went well and fast. It was Wednesday right before Thanksgiving and service there still works patient and fast. More
by zoumengnan1992
Employees Worked With
Danielle Dipietro
November 28, 2018
5 Star Experience The team at Smithtown VW were kind, courteous, patient, and most of all they listened to what I wanted and needed. I was signing my lease the same day The team at Smithtown VW were kind, courteous, patient, and most of all they listened to what I wanted and needed. I was signing my lease the same day (the same hour) as I walked in! They gave me the best deal and took care of everything for me- which made me relaxed and able to focus on just being excited for my new lease. I would recommend anyone get their car from this location! More
by stephaniedapontes
November 27, 2018
Fixing my VW Fast, friendly and professional service. Stopped in for oil change without scheduled appointment and got in right away and done faster than anticipat Fast, friendly and professional service. Stopped in for oil change without scheduled appointment and got in right away and done faster than anticipated. Happy customer and happy car. More
by whitefoxprod
Employees Worked With
Anthony Piccolo
