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Smithtown Volkswagen
St James, NY
2,198 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,198 reviews
November 02, 2019
Excelent Aaron Klouschke was our sales person and he was excellent.. He was very helpful, patient, and professional. I would highly recommend him and Smithtown Aaron Klouschke was our sales person and he was excellent.. He was very helpful, patient, and professional. I would highly recommend him and Smithtown VW. More
by MATTMAIONE
Verified CustomerEmployees Worked With
Aaron Klauschke
October 31, 2019
Back to Smithtown I had originally dealt with Smithtown VW when I first started leasing VW’s (almost 15 years ago). Because I’d moved out of the area I started dealing I had originally dealt with Smithtown VW when I first started leasing VW’s (almost 15 years ago). Because I’d moved out of the area I started dealing with another VW dealership closer to my house. Both Nicole and Chris made this process seamless and simple for me. I work in manhattan and didn’t want to take the time to go to the dealership until it was time to pick up the car. We were able to negotiate price almost exclusively by email, and also complete most of the paperwork electronically as well. This was a great experience start to finish. More
by Walter Kurtz
Employees Worked With
Nicole Miller, Chris Matusiewicz
October 31, 2019
Smooth, Educating and Good vibes As for my first lease, I was nervous but Bob Ribaudo made my experience very easy and smooth saling. He was up front, Funny, Understandable and quick. As for my first lease, I was nervous but Bob Ribaudo made my experience very easy and smooth saling. He was up front, Funny, Understandable and quick. He played no games. He try's his best to work with you and give you what you want. Mike DiMaria was also a great help. He didnt try to sell you anything extra that you didnt need!. No BS. No hidden fees or hidden packages. Saw the car Friday, I drove it home Saturday evening. This dealership made my first experience a great and knowledgeable experience. Very comfortable environment and great people! Thank You! Best Regards, TL More
by treylee93
October 31, 2019
Trade in Howard was very helpful with me trying to decide to do. Im going to retire soon an didn't want to have a large payment. Howard was very helpful with me trying to decide to do. Im going to retire soon an didn't want to have a large payment. More
by PRYAN600
October 31, 2019
Awesome customer service Bob was very helpful, quick, and friendly! This was my first lease and I had a bad experience with a previous dealership. He was understanding and eff Bob was very helpful, quick, and friendly! This was my first lease and I had a bad experience with a previous dealership. He was understanding and efficient. I had my ideal car in less than 24 hours. No run around! They worked with my busy schedule. I couldn't be happier. Mike also made sure everything ran smoothly. Would definitely recommend to family and friends. More
by khoury.amanda93
October 30, 2019
Good ! Service was done well ! Very friendly staff willing to help and work with my schedule, fair pricing and transparent explanation of services. Would rec Service was done well ! Very friendly staff willing to help and work with my schedule, fair pricing and transparent explanation of services. Would recommend to a friend. More
by SGRILLO94
Employees Worked With
Nicole Miller
October 30, 2019
Painless I visited back in May to begin a search for a new vehicle. Being mindful of that, I never felt hassled or pressured by the sales staff. When I was r I visited back in May to begin a search for a new vehicle. Being mindful of that, I never felt hassled or pressured by the sales staff. When I was ready, I returned....and the process was quite enjoyable. Bob is great, and was both knowledgeable and friendly. More
by COOLMANFOO05
Employees Worked With
October 30, 2019
Top notch dealership Every person we encountered at Smithtown VW made you feel like friends you knew forever. Because of this we leased our 2019 Tiguan. Thank you. Every person we encountered at Smithtown VW made you feel like friends you knew forever. Because of this we leased our 2019 Tiguan. Thank you. More
by MVPAGLINO
Employees Worked With
Jerson Escalante
October 28, 2019
Always awesome. Thanks 🙏🏻Tom /Service Tom is always a pleasure to work with. He always tries to accommodate my needs as I work far away from the dealership so whenever possible he tried to Tom is always a pleasure to work with. He always tries to accommodate my needs as I work far away from the dealership so whenever possible he tried to get me in and out on a Saturday morning. I feel that he definitely goes above and beyond and I appreciate all their help look forward to doing more business with Volkswagon More
by elicata0717
Employees Worked With
Tom Baldassare
October 27, 2019
listened, kind, informative, not pushy, After my first visit my salesman had called to see if there was something else he could do for me and I said what I was now looking for and he said he After my first visit my salesman had called to see if there was something else he could do for me and I said what I was now looking for and he said he’ll see what he can do and a few days later before the weekend he called & said he found some strong contenders that he feels would fit the bill. I walked in he showed me 4 great cars and I left there buying one. It wasn’t an easy decision they were all great. He listened, acted on what he heard did his research and found my. Car... perfect!! More
by Patti
Employees Worked With
Yes but I don’t recall their names. Everyone friendly & accommodating., Mike DiMaria, Aaron Klauschke
