Smithtown Toyota

Everyone in the dealership was very friendly, and helpful. Louis was very knowledgable and made the whole process quick and easy. I did my research and the deal they gave me was very competitive. helpful. Louis was very knowledgable and made the whole process quick and easy. I did my research and the deal they gave me was very competitive. I definitely recommend this dealership. More

Smithtown Toyota was a pleasant car-buying experience. Smithtown Toyota was a pleasant car-buying experience. We met with Sean Dietz from the Sales Department, who was very knowledgeable about the vari Smithtown Toyota was a pleasant car-buying experience. We met with Sean Dietz from the Sales Department, who was very knowledgeable about the various Toyota models and features. He took the time to listen to our needs and was most helpful in explaining and comparing the different models and equipment packages. He arranged for us to test drive several models and took the time to make sure we understood the differences between the models and features. Unlike our experience with several other dealers, there was no high pressure sales tactics. Sean seemed genuinely interested in making sure that we were entirely happy with our final selection - which was a 2013 Toyota Camry XLE. He was then quickly able to locate several available cars with the colors and equipment that we wanted. We also appreciated the assistance of both Kerri Cordova, Customer Service, and Lance Farley, Sales Manager, who was very helpful in working out the final details including the value of my trade - in, which was very fair. The entire transaction was smooth and transparent with no suprises or games. Again Sean took the time to explain all of the details and really made the transaction easy. We also appreciate the assistance of Mitch Serota, Business Manager who took care of the remaining paperwork and financing details. Again very simple and straightforward process with no surprises. The car was purchased on a Monday and scheduled for delivery on Saturday. We picked up the car as promised that Saturday. Again, Sean was available along with Bob from Smithtown Toyota to make sure that car had been properly prepared, cleaned and delivered with a full tank of gas. Again, no surprises - it was perfect. Bob then took the time explain the various features including, navagation, blue tooth, etc. He also gave us his business card in the event we had any future questions. It's now been one month since taking delivery of the Camry and we still continue to be impressed with how smoothly it drives as well as it's features - some of which we are still discovering. Although this is the first Toyota we purchased from Smithtown Toyota, it is actually our fourth new Camry purchased over the last twenty years and it is by far the best one yet. Our recent purchase experience at Smithtown has also been the best one yet! Thanks again to Sean Dietz and the entire team at Smithtown Toyota for making our purchase easy and hassle-free. More

I just leased my third Camry from Paul Varandas at Smithtown Toyota and he deserves as much credit for that as the quality of the product. Paul has always been extremely professional and helpful thro Smithtown Toyota and he deserves as much credit for that as the quality of the product. Paul has always been extremely professional and helpful throughout the leasing process without ever being condescending (something I *have* experienced at other dealerships). No hard-sell -- just an easy and quick transaction. Kerri Cordova has been a pleasure to deal with as well, and my service experience has always been positive. The bottom line is that I highly recommend Smithtown Toyota. More

very friendly and knowledgeable staff no hassle and no hard sell attitude quick and easy possessing of all transitions .went 50 miles away from my home to renew my lease . hard sell attitude quick and easy possessing of all transitions .went 50 miles away from my home to renew my lease . More

Working with Louie Bilous takes all the stress away from buying a new car. No need to shop around-you can trust that you receive a "good deal" from a VERY kind and courteous salesperson. We do it all over t buying a new car. No need to shop around-you can trust that you receive a "good deal" from a VERY kind and courteous salesperson. We do it all over the phone!!-Go in to pick up car-Louis will patiently explain everything about car from the inside, to the outside. We travel 50 miles each way to buy a car at Smithtown Toyota. I must also mention that it was a pleasure to work with Chris Malerba, the Business Manager-Thanks you again Louie and Chris-----Shelly and Joel Hamberger More

Rich made the whole process very easy. The dealer stood by the internet price and did not insist on financing. They were willing to give me the car for the stated price even if I paid cash. There were no by the internet price and did not insist on financing. They were willing to give me the car for the stated price even if I paid cash. There were no hidden fees, and they took plenty of time to talk to me. They also seemed like good people. I would recommend this salesman and dealer. ---Gary More

Wonderful experience at Smithtown Toyota. I went to two other Toyota dealerships and they were higher in price. Wonderful people at Smithtown Toyota. See Jerry Sbarro great sales guy. other Toyota dealerships and they were higher in price. Wonderful people at Smithtown Toyota. See Jerry Sbarro great sales guy. More

This dealership is one of the best around. They are very attentive and they know their cars well. They were also very fair on our trade-in. Our salesman was Lou Bilous, he was very helpful and went the extr attentive and they know their cars well. They were also very fair on our trade-in. Our salesman was Lou Bilous, he was very helpful and went the extra mile for us to make sure our experience was good. We went in on a Sunday afternoon, and we were driving our new FJ cruiser by the next day! I would highly recommend Lou and this dealership. More

I bought a 2005 Nissan Maxima with 75,888 miles on it by trading in my existing vehicle (2007 Honda Civic Si with 59,600 miles on it) from Smithtown Toyota on December 4, 2012. Exactly one week and one d trading in my existing vehicle (2007 Honda Civic Si with 59,600 miles on it) from Smithtown Toyota on December 4, 2012. Exactly one week and one day later on Wednesday December 12, 2012, I dropped off the car due to some transmission issues I was having (transmission would jerk when shifting in all gears especially from 1-2 and 2-1). I also noticed that my car was making a whining noise which became louder and higher pitched when the RPMs are higher, and that there was a squeaking noise from the engine bay. The next day I received a call from Michelle in service saying that the tech confirmed my problem, and the car was going to be sent to a transmission shop that Smithtown Toyota uses (Bayport Transmissions). The tech also tightened my heatshields which were causing the squeaking noise (the noise came back 2 weeks after I got my car back). I checked in with them several times (approximately 65 outgoing calls) over the following week, but was never given an answer regarding my car, or my call would just get “disconnected” several times. Finally, on Thursday, December 20th Michelle told me that the transmission shop confirmed my suspicion of the valve body of the transmission, and that the part was ordered. I knew I would need to give them more time due to the holidays, but as we were beginning week 3 without my car, I called the NYS Lemon Law arbitrator’s number and spoke with Ann. She called the dealership and was told that my car would have all issues fixed and that they would return the car by the end of the week. At the end of the week, Michelle told me that my car’s transmission work was done, and the parts were ordered for my other concern which was the timing chain whining noise that becomes louder and higher pitched with higher RPMs. (I had sent her and her technician the Technical Service Bulletin for that job and the tech agreed that it was the problem) It has now been over 3 weeks since the parts were ordered and according to Michelle, whom I unfortunately still need to call on a regular basis (as I never hear back from her or get a response to my messages) the tools are the only things that have not yet arrived. She advised me to speak with Tom from parts. When I called him, he told me Nissan was giving him the run around regarding the tools. I found that to be a lie as Nissan does not make the tools, Kent-Moore makes them. I was also able to find a vendor for the tools in less than 5 minutes by searching the internet. I had to then call Tom and send him an email with link to the vendor for the tools to do the job. At this point I am extremely frustrated and will not do business with Smithtown Toyota EVER Again More