Smithtown Toyota

I have been a customer of Smithtown Toyota since 1999. Every single time that I have visited this particular dealership, I have gotten exceptional service from one and all. In this regard, I would particu Every single time that I have visited this particular dealership, I have gotten exceptional service from one and all. In this regard, I would particularly like to mention Mr. Guy Albergo and Mr. Paul Varandas for taking great care of me and my vehicles. Guy and Paul were just wonderful to work with. The service department of this dealership is equally good. I strongly believe that Smithtown Toyota deserves the rating that I am giving. I am extremely pleased with my experiences at Smithtown Toyota. I will definitely be coming back to Smithtown Toyota. More

LOU BILOUS WAS VERY KIND AND COURTEOUS, HE PATIENTLY EXPLAINED EVERYTHING TO US, FOR EXAMPLE HE WAS VERY THOROUGH EXPLAINING SO MANY OF THE CAR FEATURES AT THE MOMENT OF DELIVERY. OVERALL THE WHOLE PROC EXPLAINED EVERYTHING TO US, FOR EXAMPLE HE WAS VERY THOROUGH EXPLAINING SO MANY OF THE CAR FEATURES AT THE MOMENT OF DELIVERY. OVERALL THE WHOLE PROCESS WAS VERY SMOOTH, AND WE SINCERELY THANK LOU FOR HIS CARE AND ATTENTION TO US (JOB WELL DONE!). THANK YOU!!! More

Told we would be charged for warranty work. Also would be charged for 8 quarts of oil for our Sequoia, when other dealers told us that's more than than our vehicle requires. We left without having any work d charged for 8 quarts of oil for our Sequoia, when other dealers told us that's more than than our vehicle requires. We left without having any work done. Will NOT be back More

I loved the car but Mike D was so honest that he SOLD me on the car. I couldn't be any happier with my entire experience at Toyota... And this was my fifth time purchasing a new car and the most pleasurable on the car. I couldn't be any happier with my entire experience at Toyota... And this was my fifth time purchasing a new car and the most pleasurable! More

Lou Bilous wasvery helpful in selecting which vehicle I purchased,he was very knowledgeable about different models.He was very pleasant and a pleasure to deal with. That is the reason I went back to him fo purchased,he was very knowledgeable about different models.He was very pleasant and a pleasure to deal with. That is the reason I went back to him for my second car. More

After shopping at several Toyota Dealerships a friend of mine told me to give Lou Bilous from Smithtown Toyota a call. Without a doubt I am so glad that I did! Both his new car price and his trade-in value mine told me to give Lou Bilous from Smithtown Toyota a call. Without a doubt I am so glad that I did! Both his new car price and his trade-in value were excellent. Lou treats you like a close friend from the get go. This was the best experience I have ever had buying a car and will for sure be buying another vehicle in the future from this dealership. More

Rich Milano offered me several vehicles to test drive and worked with me on price to come up with an acceptable amount that we both could live with. He's a professional guy and also helped me with my first s worked with me on price to come up with an acceptable amount that we both could live with. He's a professional guy and also helped me with my first service appointment for a minor glitch in the vehicle we purchased. He left the door open for future purchases and my wife and I would recommend him to any friend or relative interested in purchasing a vehicle of any brand. More

I needed to purchase a car, so I visited the Toyota dealership in Smithtown. Right away I was greeted by a gentleman by the name of Tony (his full name might have been Anthony, but I'm not sure.) Reg dealership in Smithtown. Right away I was greeted by a gentleman by the name of Tony (his full name might have been Anthony, but I'm not sure.) Regardless, Tony was extremely friendly and I did not feel like he was pressuring me into purchasing a used vehicle. Tony was very professional and he is one of the main reasons that I bought a car there. I probably asked him the prices on about 20 cars and the specs for them and then test drove about 3 of them, Tony did not seem at all perturbed by this, while some salesman might be. I know all the tricks that car dealerships have and I was a witness to a few of them. For example, when I walked in after the test drive (they let you test drive the car by yourself) "coincidentally" they just happened to be discussing me and the car I wanted and I heard the sales manager say, rather loudly, "you know what, give him a years worth of free oil changes too," acting like he did not just see me walk in the door that was two feet from his desk lol. Tony then introduced me to the sales manager and the manager acted like he had no idea that I was the one that was going to get the fee oil changes. It didn't bother me though. When it came down to financing the vehicle, they gave me a great rate (1.9% APR - and my credit is O.K. at best.) They (Tony and the sales manager) did get a little bitter with me when I was questioning how they got their interest rates and final prices. I'm a business major and understand compound interest and all of the finance terms. I just wanted to check how they got their numbers and when I did, they both started to tell me that I needed a special calculator to calculate interest (maybe people who dropped out of high school do, but anyone with knowledge of compound interest and can convert percents to decimals, it's pretty easy. After I used the calculator and found out that they were being truthful (the only reason I did this, is because I got screwed with the last car I bought - not from Smithtown Toyota.) Other than that minor blip, my experience was great. I picked up the car two days later. The only other trivial issue was the woman (I think her name is Stacy) who deals with the final financing, getting the license plates, deals with insurance, etc. She called me up the day before I was to pick up the car and told me in - what sounded like an irate voice - that I told you that you need x,y, and z and you don't have x. I told her that I don't remember her telling me that ( I have a very good memory and can remember a plethora of information,) but she stated that she definitely told me that. I agreed with her to get her off of the phone. To be honest, if it were not for her impolite attitude on the phone, I would have given them a 5 out of 5 friendliness . I want to clarify that she was not horrible to deal with, it was just something about her voice that was not friendly - maybe she was having a bad day - I don't know. After that, everything went as planned. I picked up my car, Tony was there, we chatted for a little bit and I drove my new/used car home. Overall I am very pleased with the experience that I had there and I am a hard customer to please. I would highly recommend Smithtown Toyota to any of my friends that are buying a used or new car. More

We first spoke to Lou in the spring. He was very helpful even though it was quickly apparent we would not be able to buy until this fall. When we called to say we were ready Lou was very helpful in finding even though it was quickly apparent we would not be able to buy until this fall. When we called to say we were ready Lou was very helpful in finding us a truck that worked great for our price range. He put zero pressure on us to try to spend more money the we were comfortable with. We will go back to Lou when it is time to replace my wife's car. More