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Smithtown Toyota

Smithtown, NY

4.8
1,131 Reviews
Smithtown Toyota has been family owned and operated for over 30 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 E Jericho Turnpike

Smithtown, NY

11787

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Showing 1,131 reviews

May 25, 2015

a pleasant experience at toyota smithtown Sean Dietz was very pleasant to deal with and made the experience very easy and hope to deal with him again in the near future. More

by vinny123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Dietz
Jun 10, 2015 -

Smithtown Toyota responded

We appreciate your feedback and we are glad to hear that your experience with Sean Dietz was so positive. We aim to turn every person that visits us into a repeat customer and your review demonstrates that Sean was successful in doing so. Congratulations on the purchase of your new vehicle and we look forward to assisting you with your future sales and service needs. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

May 22, 2015

Nice Nasty The salesman/finance manger began very friendly, then when I purchased a better deal elsewhere, they became very insulting/unfriendly.... trying to ke More

by lwalthall
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Guy Arbergo, Tim Payton
Jun 05, 2015 -

Smithtown Toyota responded

Thank you for your feedback. We regret to hear that you had a negative experience with Smithtown Toyota. I assure you that is not the norm and we will use your experience as well as our other clients to help improve our processes and customer experiences in the future. Our management staff has tried to reach out to you several times but to no avail to try and help to rectify any miscommunication that there may have been. Please contact your Finance Manager Stacy at (631)724-3300 or myself at (631)724-3100. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

May 20, 2015

Smithtown Toyota is the dealer to go to This dealer is very much deserving of 5 stars. All of the members of the staff that I had interacted with were welcoming, respectful and professional. More

by brenflan09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Milano
May 26, 2015 -

Smithtown Toyota responded

On behalf of Smithtown Toyota, I sincerely thank you for taking the time to write such kind words about Rich and the rest of our team. We pride ourselves on offering great vehicles at low prices and we are happy to hear that your online research led you to our dealership. I am glad that we were able to live up to your expectations and I will be sure to share your feedback with Rich. Congratulations on the purchase of your Corolla and we look forward to seeing you at our dealership in the future. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

May 10, 2015

A great experience Sean Dietz treated us well. He made our buying experience easy and convenient. All the staff at Smithtown Toyota were great. Jeff really was a big he More

by Harry123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Dietz
May 26, 2015 -

Smithtown Toyota responded

We appreciate you taking the time to write this wonderful review of your new vehicle purchase. It is reassuring to know that Sean, Jeff and the rest of our team provided you with a hassle-free purchasing experience. I will certainly share your feedback with them. Enjoy your new vehicle and we look forward to assisting you again in the future. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

May 07, 2015

Thanks Rich! Recently purchased a used Yaris at Smithtown Toyota - Rich was a super nice guy and very helpful. He's fun to talk to, he listens to the customer, an More

by midgee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Milano
May 26, 2015 -

Smithtown Toyota responded

Thank you for your kind words about Rich Milano and our dealership. We make sure that all of our employees are knowledgeable, accommodating and friendly and we are happy to hear that your visit with Rich reflected those values. We will share your comments with Rich and the rest of our team. Congratulations on the purchase of your Yaris and we look forward to seeing you at our dealership in the future. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

May 03, 2015

Smithtown Toyota is a pleasure to deal with! Just leased my third RAV 4 from Smithtown Toyota. The employees at this dealership are professional and have made every transaction run smoothly from More

by Kay W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Sirota, Paul Varandas
May 26, 2015 -

Smithtown Toyota responded

We appreciate your positive feedback and congratulations on the purchase of your new Rav4! We are pleased to hear that Paul and Mitch were able to accommodate your needs and lead you to your new Toyota. If you need any assistance with your new vehicle, please do not hesitate to come visit us. Thank you for choosing Smithtown Toyota and we look forward to seeing you at our dealership in the future. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

April 29, 2015

Wonderful experience. I had a wonderful experience at Smithtown Toyota. Chris M. was my sales representative and he was great. He was honest, sincere, definately knows hi More

by babs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris M.
Apr 30, 2015 -

Smithtown Toyota responded

We appreciate your feedback and are happy to hear that we were able to meet your needs. It is reassuring to know that Chris Malerba provided you with a stress-free and pleasant purchasing experience. We will share your comments with him and the rest of our team. Enjoy your new vehicle and we look forward to assisting you with future sales and service needs. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

April 29, 2015

outstanding! We had a very pleasant experience at Smithtown Toyota. Louis Bilous, our sales representative, was very professional and extremely informative. He h More

by HC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mark Schwartz, Mitch Sirota
Apr 30, 2015 -

Smithtown Toyota responded

Thank you for taking the time to write this wonderful review of your experience at Smithtown Toyota. Louis, Mark and Mitch are all assets to our dealership and they will be pleased to hear your positive feedback. We strive to provide excellent customer service throughout all aspects of the purchasing process and we love to know when we’ve succeeded. On behalf of all of our staff, congratulations on your new Toyota and we look forward to continuing to serve you in the future. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

April 22, 2015

very easy! Just leased my 5th toyota from Smithtown Toyota. Every time I do it the process becomes smoother and smoother. Everyone is so respectful and nice. More

by barbara11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Stacy M
Apr 28, 2015 -

Smithtown Toyota responded

Thank you for your loyal business as well as your kind words about our staff. I am pleased to hear that Lou Bilous continues to provide you with excellent service and I will be sure to pass your feedback on to our Management Team. We are always looking for ways to improve our processes so we appreciate you letting us know that your purchasing experience at Smithtown Toyota gets better each time. Congratulations on your new vehicle and we look forward to seeing you at our dealership again in the future. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

March 13, 2015

Great experience! My husband and I move to long island recently and decided to purchase two Toyotas for transportation. Richard is very professional and helped us in ev More

by cxx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Milano
Apr 08, 2015 -

Smithtown Toyota responded

We appreciate the feedback and are pleased that your vehicle purchase experience with Rich was so positive. We will share your comments with Rich and the rest of our team. There are many choices when selecting a dealer and we are glad that you chose Smithtown Toyota for your sales and service needs after your move to Long Island. Enjoy your new vehicles and we look forward to seeing you again in the future. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

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