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Smithtown Toyota

Smithtown, NY

4.8
1,131 Reviews
Smithtown Toyota has been family owned and operated for over 30 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 E Jericho Turnpike

Smithtown, NY

11787

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Showing 1,131 reviews

July 14, 2015

New Toyota Corrola Our salesmen were Aman Singh and Louis Bilous. Both were excellent. They went above and beyond to make sure our car buying experience was enjoyable More

by cmminc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 03, 2015 -

Smithtown Toyota responded

Thank you for your kind words about our Sales Team. We strive to ensure that each customer has a pleasant and hassle-free shopping experience and we love to know when we’ve succeeded. Aman and Louis will be glad to hear that you were satisfied with your purchase. Congratulations on your new Toyota Corolla and we look forward to seeing you again in the future. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

July 11, 2015

We purchased 2 cars with in 3 weeks. A Camry and a Corolla. Our sales rep was Sean Dietz. He was fabulous. He went above and beyond the call of duty. He made us feel like we were the most important customers in More

by H-A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Dietz
Aug 03, 2015 -

Smithtown Toyota responded

Thank you for your loyal business as well as your kind words about our dealership. We are glad to hear that Sean and Jeff led you to your two new vehicles and made you feel at ease during the entire process. We believe that the relationship with the customer does not end when the transaction is complete and we will continue to offer our assistance throughout your vehicle ownership. Congratulations on the purchase of your new Camry and Corolla! We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

July 11, 2015

Sales Assistance Louis Bilous was professional, courteous and very informative. Louis B. went out of his way to make my buying experience enjoyable and rewarding. Sm More

by JanetR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 03, 2015 -

Smithtown Toyota responded

We appreciate your feedback and are happy to hear that we were able to meet your needs. Louis is an asset to our Sales Team and I will be sure to let him know that you were so pleased with your experience. Enjoy your new Rav4 and we look forward to assisting you with your future sales and service needs. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

July 09, 2015

Rob Lamonica was great. Honest people and no runaround. My wife and I had been searching for a used Toyota Sienna. We had visited two other Toyota dealerships and were left frustrated with them to say the More

by Matt B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Lamonica
Aug 03, 2015 -

Smithtown Toyota responded

On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our Sales Team. We pride ourselves on being an honest and straightforward dealership and we are thrilled to hear that you left feeling confident about your purchase. We aim to turn every customer into a repeat customer and it is reassuring to know that you would be comfortable returning for your next purchase. I will be sure to share your feedback with Rob, Stacy and the rest of our team. Congratulations on the purchase of your Sienna and we look forward to seeing you again in the future. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

July 08, 2015

No hassels, no problems! From my initial browse on the web, to driving out of the dealership with my new car, Smithtown Toyota's sales staff made my purchase as smooth and eas More

by DEALERRATER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kerri Cordova, Paul Varandas
Aug 03, 2015 -

Smithtown Toyota responded

We appreciate your kind words and are pleased to hear that your experience with Paul and Kerri was so positive. We make sure that all of our employees are knowledgeable and accommodating and they will be glad that you were able to perceive that. Enjoy your new vehicle and we look forward to seeing you again in the future. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

July 06, 2015

Great first lease experience This is my first time leasing a car or even dealing with a car dealership in general. I had been to a few different places up and down the dealership More

by RiddleMeThis1291
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack
Aug 03, 2015 -

Smithtown Toyota responded

Thank you for taking the time to review your purchasing experience. It is reassuring to know that your Sales Consultant Jack was friendly and accommodating. It seems that there were a couple of bumps in the road during your purchase and we greatly appreciate you letting us know. I will be sure to pass your feedback along to Management so that we can make adjustments to streamline the process. We are glad to hear that you are satisfied overall with your experience at Smithtown Toyota as well as your new Rav4. Congratulations on the purchase of your first new vehicle! If you should have any further questions as you get to know your new Rav4, please do not hesitate to call or visit us. We would be happy to lend our support. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

July 03, 2015

Rich es el mejor ! Smithtown Toyota Rich es la persona más indicada para obtener ayuda con. Rich me ayudó mucho en conseguir un coche asequible. Conseguí un usado Toyota Camry 2009 con 5 More

by Ma004891
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Milano
Jul 31, 2015 -

Smithtown Toyota responded

Apreciamos su realimentación y estamos contentos que su experiencia con Rich fue tan positiva. Es nuestra meta proporcionar excelente servicio a todos nuestros clientes y nos encanta saber cuándo lo hemos logrado. Rich y el resto de nuestro equipo estamos agradecidos por sus generosas palabras. Felicitaciones en su compra de su 2009 Toyota Camry y esperamos ver le en el futuro en nuestro concesionario. Sinceramente, Lauren Karakasians, Gerente de Relaciones con Clientes, Smithtown Toyota

June 27, 2015

delivered as promised and on time Leased a 2015 Highlander XLE SUV. Sean and Stacy were both a pleasure to deal with. Vehicle delivered as promised and on time. Transaction was smooth More

by LA E.Nthpt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
stacy meehan , Sean Dietz
Jul 31, 2015 -

Smithtown Toyota responded

Thank you for your feedback regarding your recent purchase. Sean and Stacy both consistently provide excellent customer service and I am glad to hear that your experience supports that. I will share your comments with Management as well as Sean and Stacy. Congratulations on the purchase of your new Highlander and we look forward to assisting you again in the future. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

June 03, 2015

Great Service to Drive Away in a New Car Had a great experience with Smithtown Toyota. Our Dealer, Louis Bilous, was fantastic every step of the way. He anticipated my needs with my phone c More

by marklanglcs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 24, 2015 -

Smithtown Toyota responded

On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Louis Bilous consistently goes above and beyond to accommodate his customers and we are happy to hear that your purchasing experience supports that. We will share your feedback with Louis and the rest of our sales team. Congratulations on the purchase of your new vehicle and we look forward to assisting you with your future sales and service needs. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

June 02, 2015

Used car the easy way After visiting several other dealerships looking for a used car, I had the pleasure of dealing with Smithtown Toyota. From the first phone call, I cou More

by Happybuyer2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Milano
Jun 10, 2015 -

Smithtown Toyota responded

We appreciate your kind words about our team and I will be sure to share your feedback with Rich and the rest of our staff. I am glad to hear that Rich made you feel comfortable with the purchase process and took the time to help you find the perfect vehicle. Enjoy your new vehicle and we look forward to seeing you again in the future. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

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