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Smithtown Toyota

Smithtown, NY

4.8
1,131 Reviews
Smithtown Toyota has been family owned and operated for over 30 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 E Jericho Turnpike

Smithtown, NY

11787

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Showing 1,131 reviews

September 11, 2015

Great exeperience buying a new Sienna The sales person, Tim Payton, was informative, considerate and even funny. The negotiation was painless. We took delivery from an in stock Sienna an More

by viejo99
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Payton
Sep 18, 2015 -

Smithtown Toyota responded

We appreciate the feedback and we are pleased to hear that you are satisfied with your new vehicle. It is reassuring to know that Tim provided you with a pleasant and hassle-free shopping experience. I will share your kind words with Tim and the rest of our team. Enjoy your new Sienna and we look forward to assisting you with your future sales and service needs. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

September 05, 2015

Quick, Easy, Friendly This was my first car without the support of my Mom (she lives in NJ). Lou helped explain everything and was so patient. I will definitely be coming b More

by LBianchi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 18, 2015 -

Smithtown Toyota responded

On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about your purchasing experience. We aim to turn every customer into a repeat customer and Lou Bilous will be pleased to hear that you plan on returning for your next vehicle. If you should have any questions or need any further assistance as you get familiar with your new vehicle, please don't hesitate to contact us. Congratulations on your purchase and we look forward to seeing you at our dealership again in the future. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

September 01, 2015

Perfect! We recently purchased a new Scion xB from Smithtown Toyota / Scion. Our salesperson, Greg Wire, is a knowledgeable professional who was reliable and More

by 1stQuality
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Wire
Sep 17, 2015 -

Smithtown Toyota responded

Thank you for your kind words about our staff. We are glad to hear that Greg and the rest of our team made it possible for you to take home your new Scion the same day and that you left feeling confident about your purchase. It is reassuring to know that you had a positive experience throughout the process and I will be sure to share your feedback with our Sales Team. Congratulations on your new Scion xB and we look forward to assisting you again in the future. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

August 29, 2015

Great Experience To Whom It May Concern: I usually don’t write reviews but this time I am making an exception. Smithtown’s salesperson, Rich Milano, is a special pers More

by just a review13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Milano
Sep 11, 2015 -

Smithtown Toyota responded

We appreciate you taking the time to write this wonderful review. It is reassuring to know that Rich not only led you to your new vehicle but that he also made you feel comfortable throughout the entire process. Rich and the rest of our team will be pleased to hear that you had such a great experience. Enjoy your new vehicle and we looking forward to seeing you at our dealership again in the future. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

August 21, 2015

Went in for a new car to lease, all very helpful. Went to Smithtown Toyota met with salesman Louis Bilous. He was very pleasant and helpful. The team at this Toyota dealership are wonderful. Louis More

by linda333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Stacy Meehan
Aug 21, 2015 -

Smithtown Toyota responded

On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our staff. We strive to provide excellent service to all of our customers and we love to know when we've succeeded. We are pleased to hear that Louis, Stacy and the rest of the team led you to your new Toyota, and we will certainly share your feedback with them. Enjoy your new vehicle and we look forward to seeing you again in the future. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

August 18, 2015

Thank you, Rich! Rich was great. Had looked around before going to Smithtown Toyota but Rich helped me find a car that suited my needs and made me feel good about the More

by Alan N.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Milano
Aug 21, 2015 -

Smithtown Toyota responded

We appreciate your positive feedback. We are happy to hear that Rich led you to your new vehicle and made you feel confident about the purchase. I will share your comments with Rich and the rest of our team. Congratulations on your purchase and we look forward to seeing you at our dealership in the future. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

August 13, 2015

Rich Milano is the man Rich was very friendly and professional in every aspect. He made my daughters care purchase quick painless and easy.i did shop around prior to speakin More

by Car buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Milano
Aug 21, 2015 -

Smithtown Toyota responded

Thank you for your kind words about our dealership. Rich Milano makes customer satisfaction his top priority and he will be pleased to hear that your experience reflected this. We hope that you are enjoying your new vehicle and we look forward to assisting you with your future sales and service needs. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

August 10, 2015

Quick and Easy I went into my car buying experience knowing I wanted a RAV 4. Smithtown made the process of trading in and buying new extremely easy and hassle free More

by Lmuty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 11, 2015 -

Smithtown Toyota responded

We appreciate you taking the time to write a review of your recent vehicle purchase. It is reassuring to know that Lou Bilous and the rest of our staff provided you with a pleasant car buying experience. Lou will be happy to hear that you are satisfied with your new vehicle. Congratulations on the purchase of your RAV4 and we look forward to seeing you at our dealership in the future. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

July 29, 2015

Great Experience Used Edmonds.com price promise. Called and spoke to salesman Greg Wire. He told me they woould honor the price.He told me care was available. More

by DissapointedReturnCustomer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Wire
Aug 03, 2015 -

Smithtown Toyota responded

Thank you for taking the time to write this review of your experience. We strive to make the purchase process painless and enjoyable so that each customer can leave feeling confident with their new vehicle and I am glad that you were able to perceive that. Greg and the rest of our team will be pleased with your kind words. Congratulations on your purchase and we look forward to seeing you again in the future. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

July 22, 2015

Best Car Deal I ever made ! Last August my family and I arrived for a one year stay in NY from a foreign country. After a few days of clueless searching we visited the used car d More

by Dr. Rony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Milano
Aug 03, 2015 -

Smithtown Toyota responded

We appreciate your feedback regarding your vehicle purchase. We are glad to hear that Rich made your transition to the United States a little easier and it is reassuring to know that he was there for you one year later when you were ready to return home. At Smithtown Toyota, we believe that our relationship with the customer does not end when the purchase is complete and we are happy that your experience with Rich reflected this. I will share your comments with our team and thank you again for taking the time to write this wonderful review of our dealership. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

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