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Smithtown Toyota

Smithtown, NY

4.8
1,131 Reviews
Smithtown Toyota has been family owned and operated for over 30 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 E Jericho Turnpike

Smithtown, NY

11787

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Showing 1,131 reviews

December 05, 2015

replaced car after accident It was the worst of times. Totaled my car (after a 15 year courtship) Sean Dietz of Smithtown Totota made everything easy (transferring plates etc), i More

by Navyflier
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Sean Dietz
Dec 07, 2015 -

Smithtown Toyota responded

Arnold, we truly appreciate you taking time out of your day to write this great review about Sean! It's 5-star reviews like this that make our dedicated time and efforts at Smithtown Toyota all worth it. We hope that you enjoy your new love and please don't hesitate to reach out if you need anything at all from us down the road. Here’s to more good times together! Lauren Karakasians, Customer Relations Manager

November 19, 2015

Very Pleasant Experience! Tim was very helpful and fair in my selection of my Corolla. A real gentleman! Was relieved when he went over how to use everything in the car as my More

by Doris B.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Grieco, Tim Payton
Nov 24, 2015 -

Smithtown Toyota responded

Doris, thank you so much for taking the time out of your day to review your recent experience with our team! We will make sure Tim, Dennis and management sees your kind words. Let us know if we can ever be of assistance and enjoy your new Corolla! Lauren Karakasians, Customer Relations Manager

November 16, 2015

Benny and Stacy Rock!! Wow! Is the best way to describe the service you get from Smithtown Toyota. Benny and Stacy were amazing. My car went on fire on Monday while I was dr More

by Denise Beckman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy in finance, Ben Zimmet
Nov 17, 2015 -

Smithtown Toyota responded

Thank you for your feedback and kind words, Denise. We are so happy that you had a great experience here at Smithtown Toyota and we will pass along your positive feedback to Benny and Stacy. Enjoy your new Corolla and we look forward to serving you again in 36 months! Lauren Karakasians, Customer Relations Manager

November 08, 2015

Honest and trustworthy My visit to Smithtown toyota was very pleasant. My salesman was very honest and didnt play games like most places. We worked out a deal quite quickly. More

by ShaShe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 09, 2015 -

Smithtown Toyota responded

We are so glad to hear about your great experience here at Smithtown Toyota. Louis and the rest of the sales team strive to provide an enjoyable and stress-free shopping experience, and we will be sure to pass along your positive feedback to him. Thank you for being a loyal customer and we look forward to working with you on your next purchase! Lauren Karakasians, Customer Relations Manager

November 06, 2015

Fantastic Experience with Rich I recently purchased a 2012 Prius plug-in from Rich who made the entire process painless. Usually shopping for a car is a war that I am well versed o More

by rolm7598
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Milano
Nov 09, 2015 -

Smithtown Toyota responded

Congratulations on your new Prius and thank you for your review. We pride ourselves on customer service and your feedback is extremely important to our business. We’ll be sure to let Rich know that you enjoyed working with him and of your kind words. We hope you enjoy your new car and we look forward to working with you again in the future! Lauren Karakasians, Customer Relations Manager

November 04, 2015

Leasing a Toyota Rav4 I would recommend this dealership and salesman I worked with because I had a very positive experience while visiting. Lou made my experience of leasin More

by christina2392
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 04, 2015 -

Smithtown Toyota responded

Christina, thank you so much for your review. We are so happy that you had a great experience here at Smithtown Toyota and we'll be sure to pass along your positive feedback to Lou. Enjoy your Rav4 and we look forward to serving you again soon! Lauren Karakasians, Customer Relations Manager

October 18, 2015

straight forward Mike Siemon, waited 4 months after i gave him deposit for a 2015 tacoma, then i changed to a 2016 he was very helpful and walked me thru the process, More

by cubeauchamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Siemon
October 09, 2015

Toyota Tacoma I had a wonderful experience with the staff at Smithtown Tacoma. In particular, Louis Bilous was extremely helpful and guided me through the process More

by 42292
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September 18, 2015

Ben is the man I was in yesterday and spoke to Benjamin about a 2015 TRD Pro 4 Runner. What this salesman did to help and assist me to find one is truly remarkable a More

by Matthew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Zimmet
September 14, 2015

Great Place Lou Bilous was a great salesman. I bought the truck at a fair price. I didn't feel pressured to buy the truck, he took his time with me. I went to More

by waste of time
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 18, 2015 -

Smithtown Toyota responded

Thank you for your kind words about our staff. We make sure that all of our employees are friendly and knowledgeable and Lou will be glad to hear that you were able to perceive that. A vehicle purchase is a major decision and I am pleased that our staff was able to accommodate you throughout the process. Congratulations on the purchase of your new truck and we look forward to seeing you at our dealership in the future. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota

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