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Smithtown Toyota

Smithtown, NY

4.8
1,131 Reviews
Smithtown Toyota has been family owned and operated for over 30 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 E Jericho Turnpike

Smithtown, NY

11787

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Showing 1,131 reviews

February 15, 2016

We were looking for an affordable reliable car Louis Bilous was our salesman he was fantastic in helping us find our new car we could not be happier with this experience, we will return and defiant More

by Gismondi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2016 -

Smithtown Toyota responded

Thank you very much your positive feedback and kind words about our team! Lou and Peter are great at what they do and we are so pleased you were able to experience that. We truly appreciate the recommendation and we hope to see you again very soon. In the meantime, please let us know if there's anything we can help you with. Thanks again! Lauren Karakasians, Customer Relations Manager

February 06, 2016

Excellent buying experience Smithtown Toyota was the last dealership we visited and found it to be the best. Our salesman Rich was terrific. He listened to everything we were loo More

by MMockler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Milano
Feb 08, 2016 -

Smithtown Toyota responded

Thank you for taking the time to leave such a wonderful review about us and our team! We are so glad we were able to provide an enjoyable and hassle-free car buying experience. Please let us know if there’s anything else we can do for you and we hope you are enjoying your new car! Lauren Karakasians, Customer Relations Manager

February 04, 2016

No pressure sales and finance! Let's face it everyone wants the same thing when buying a car, the most of the car for the least amount of money! Every one wants to feel like they go More

by Amych
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kandler, Greg K something and Mitch
Feb 05, 2016 -

Smithtown Toyota responded

Amy, thank you for your kind words! The car buying process can be stressful but we strive to make it as easy and painless as possible. I’m glad to hear Greg, Eric and Mitch did just that for you! We sincerely appreciate your business and hope to continue serving you for many years to come. Enjoy your new car! Lauren Karakasians, Customer Relations Manager

January 30, 2016

Excellent First Experience With Smithtown Toyota ! My Toyota salesman of 30 years, from another dealership, recently retired. Based on the reviews from this website and others we decided on Smithtown More

by anthony921
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego, Stacy
Feb 03, 2016 -

Smithtown Toyota responded

The high praise of Lou, Diego and Stacy will not go unnoticed, Kathy & Anthony! Thank you for your recent review of your purchasing experience here at Smithtown Toyota. It's outstanding reviews just like this that make our jobs so rewarding. Please let us know if there's anything we can do to assist you and your family in anyway with your brand new cars. Enjoy and we look forward to seeing you all again soon! Lauren Karakasians, Customer Relations Manager

January 25, 2016

Great experience, excellent salesperson! Just wanted to add our support for Smithtown Toyota. Our experience was really great here. All of the staff were incredibly responsive to our phone More

by alana&brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch,Stacy,Liz Skiba
Jan 27, 2016 -

Smithtown Toyota responded

Alana and Brian, thank you so much for your amazing review! We truly appreciate the kind words about our team members. They are some of the very best and it means so much to us to hear this praise. We strive to make sure all of our customers leave the dealership satisfied and I’m glad we were able to do that for you guys! Please let us know if there’s ever anything we can help you with and we hope you're enjoying your new car! Lauren Karakasians, Customer Relations Manager

January 05, 2016

Easy and quick We have sat around other dealerships for hours, getting more and more annoyed. Here we were treated as partners in finding the best fit for us. Tim More

by barry57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Payton
Jan 12, 2016 -

Smithtown Toyota responded

Barry, thank you for your wonderful 5-star review! Here at Smithtown Toyota, we do our best to ensure that each and every experience is as attentive and painless as possible. With your recent experience at the dealership with Tim, it seems like that is definitely the case. We'll be sure to pass along this review to Tim and we look forward to working with you again in the future! Lauren Karakasians, Customer Relations Manager

January 01, 2016

Louis Bilous "What a Saleperson Should Be" Purchased many new Vehicles over the years. Louis is by far one of the best. Makes you feel comfortable and relaxed like a family member. Very pleasa More

by Tony Cannizzaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 04, 2016 -

Smithtown Toyota responded

Tony, we truly appreciate your kind words about Lou. This is the kind of experience that we strive for and it's so great to hear that our team made you feel like a part of the family, that's the way it's supposed to be! We hope you had a wonderful holiday season and look forward to working with you again in the future! Lauren Karakasians, Customer Relations Manager

December 24, 2015

TRD Pro Sean was quick and on point. No real BS which is what I like. I knew what I wanted and he made it happen with no aggrevation. I would highly recommend More

by Seantrdpro2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Dietz
Dec 27, 2015 -

Smithtown Toyota responded

Sean, thank you very much for your glowing review! We'll be sure to let Sean know of your kind words. We truly appreciate loyal and repeat customers like you. We hope you enjoy your new car and have a happy new year! Lauren Karakasians, Customer Relations Manager

December 20, 2015

Louis was Awesome Walked in on a Thursday night just wanting to test drive the Prius because my girlfriend wanted something that is fuel efficient and could get her the More

by J3ff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Diego
Dec 22, 2015 -

Smithtown Toyota responded

Jeffrey, we truly appreciate you taking time out of your day to write this great review about Louis and Diego! It's 5-star reviews like this and loyal customers like you that make our dedicated time and efforts all worth it. We hope that you and your girlfriend enjoy the new Prius and please feel free to reach out if you need anything from us down the road. Happy New Year from all of us at Smithtown Toyota! Lauren Karakasians, Customer Relations Manager

December 19, 2015

Painless Experience Sean was truthful, easy to work with and very accommodating. Got the truck I wanted at a reasonable price. Diego in finance was also a pleasure to wor More

by MikeM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego in financing, Sean Dietz
Dec 21, 2015 -

Smithtown Toyota responded

Thank you for sharing your experience with us! Sean and Diego are excellent assets to our team and we are excited that you received excellent service from both of them. We will make sure to share your feedback with both of them and their managers. We hope you enjoy your new truck and we look forward to working with you again in the future! Lauren Karakasians, Customer Relations Manager

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