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Smithtown Toyota

Smithtown, NY

4.8
1,131 Reviews
Smithtown Toyota has been family owned and operated for over 30 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 E Jericho Turnpike

Smithtown, NY

11787

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Showing 1,131 reviews

April 03, 2016

a very easy transaction and an excellent deal I had just started looking for a car and wasn't looking forward to the process.... it usually takes time researching the cars and the right dealership More

by joeo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jeff, Rich Milano
Apr 05, 2016 -

Smithtown Toyota responded

Joe, thank you so much for your review and positive feedback! We completely understand that the car buying process can be a bit daunting and it brings us great joy to know we made it as enjoyable and painless for you as possible. We hope you'll let us know if you need anything and in the meantime, enjoy your new car! Lauren Karakasians, Customer Relations Manager

March 25, 2016

great car purchase experience I researched this dealer, and bought a car from them in 2008, so I was hoping for a good experience. I made my appointment with the help of AAA. It More

by ANN0216
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Dwyer, Mitch Sirota, Diego Rivas, Guy Albergo, Meghan Dwyer
Mar 31, 2016 -

Smithtown Toyota responded

Ann, thank you so much for your great review! Your feedback means so much to us. We put a lot of effort into making the car buying experience a positive one and it's great to hear we did just that for you. We'll make sure our team hears your kind words. Please let us know if there's anything at all we can do for you and we look forward to working with you again soon! Lauren Karakasians, Customer Relations Manager

March 15, 2016

Easier than I thought I had a very positive experience at Smithtown Toyota. I had contacted Lou Bilous through a recommendation of a friend. It was time to replace my pre More

by Backbear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2016 -

Smithtown Toyota responded

Congratulations on your new vehicle and thank you tremendously for your 5 star review! We pride ourselves on providing excellent customer service and a stress-free buying experience and we will make sure Lou hears your positive feedback and kind words. Thank you for choosing and recommending Smithtown Toyota. Please let us know if there's anything we can do for you in the meantime. Thank you again! Lauren Karakasians, Customer Relations Manager

March 14, 2016

Excellent experience We had a positive experience with sales person Louis Bilous, he was knowledgeable and helpful. He was easy to work with, considerate and polite. We en More

by Ala Eileen 723
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2016 -

Smithtown Toyota responded

We truly appreciate your business and stellar 5-star review, Ala. It's customers like you that make it all worth it on our end. We'll make sure Lou hears your kind words and positive feedback. We're so excited about your new Highlander and hope you're absolutely loving it! Please let us know if we can help in any way. All the best! Lauren Karakasians, Customer Relations Manager

March 14, 2016

Wonderful Experience I knew I wanted a Tacoma and went to a couple dealerships and then went to Smithtown Toyota and met Rich. He is a very nice guy and explained everythi More

by Bouncenbible98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Milano
Mar 15, 2016 -

Smithtown Toyota responded

Thank you for the kind note - we’re so glad you enjoyed your experience here with us at Smithtown Toyota! We’re so thankful for wonderful customers like yourself and very much appreciate your business. Please let us know if we can be of any assistance and we look forward to working with you again soon! Lauren Karakasians, Customer Relations Manager

March 13, 2016

Wonderful Experience I had a very positive experience at Smithtown Toyota with Lou Bilous. He was low pressure and easy to negotiate with. I ended up purchasing a 2016 Rav More

by Got a New Car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2016 -

Smithtown Toyota responded

We're so happy to hear about your recent experience with Lou! He is one of our core members here at Smithtown Toyota and we'll be sure to pass along these kind words in his direction. We hope that you enjoy your brand new RAV4 and please let us know if you need anything from us at all down the road - that's what we're here for! Lauren Karakasians, Customer Relations Manager

March 08, 2016

2nd lease from this dealership My lease on my 2013 Toyota highlander was up. Having owned and leased many Toyota's in the past I wanted something different. Not because I was unhap More

by Aleak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff bratisax
Mar 10, 2016 -

Smithtown Toyota responded

Amy, thank you for your kind words! The car buying and leasing process can be stressful but we strive to make it as easy and painless as possible. I’m glad to hear we did just that for you! We sincerely appreciate your business and hope to continue serving you for many years to come. Enjoy your new Highlander! Lauren Karakasians, Customer Relations Manager

March 03, 2016

Omg! Eric kandler This salesman was so very professional. I'm so glad I went there after having a miserable time at sunrise Toyota. Eric has bent over backwards to help More

by Galletta, leslie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric kandler
Mar 07, 2016 -

Smithtown Toyota responded

Leslie, thank you for taking the time to write a review about your positive experience with us! We’ll make sure Eric hears your awesome feedback. We’re so thankful for wonderful customers like yourself and very much appreciate your support and word of mouth praise! Please let us know if we can be of any assistance and enjoy your new car! Lauren Karakasians, Customer Relations Manager

February 18, 2016

Rich Milano Don't have a customer Leave knowing there is a problem work together speaking to customer relations is not the way to solve problems Take notes More

by TOMC2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rich Milano
Mar 03, 2016 -

Smithtown Toyota responded

Tom, I would like to apologize again for your unsatisfactory experience with us while picking up your Avalon. We take pride in maintaining excellent customer relations and providing quality sales experiences, and we regret that we did not meet your expectations. Thank you for your patience while we replaced the rear sunshade on your vehicle. We hope that the the loaner car was satisfactory and that you are enjoying your new car! Please let us know if there’s anything else we can do for you in the meantime. Lauren Karakasians, Customer Relations Manager

February 16, 2016

Louis B. is THE MAN!! We bought a 2016 Prius 4. I was about to close a deal the very next day on a Honda Accord Hybrid....I figured I stop in and car match with the Prius. More

by Priusbuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2016 -

Smithtown Toyota responded

We sincerely appreciate your outstanding review! Thank you so much for taking the time to let us know about your A+ experience with Lou and Stacy. We'll be sure to pass along the kind words of appreciation. Our team truly strives to create a stress and hassle-free buying experience and it's rewarding to hear from our customers that we did just that. We hope you're enjoying your new car and we look forward to working with you again in the future! Lauren Karakasians, Customer Relations Manager

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