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Smithtown Toyota

Smithtown, NY

4.8
1,131 Reviews
Smithtown Toyota has been family owned and operated for over 30 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 E Jericho Turnpike

Smithtown, NY

11787

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Showing 1,131 reviews

April 28, 2016

Easy exchange, upbeat, no stress I'm a repeat customer at Smithtown Toyota. I had a Scion for 10 years, and recently purchased another. Lou Bilous helped me and my husband in choosing More

by daisy2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2016 -

Smithtown Toyota responded

Thank you so much for taking the time to write a review about your positive experience with us! We’ll make sure Lou hears your kind words. We’re so thankful for wonderful customers like yourself and very much appreciate your repeat business. Please let us know if we can be of any assistance and enjoy your new car! Lauren Karakasians, Customer Relations Manager

April 20, 2016

Rude express service Tiffany...I would NEVER buy here becaus Express service rep and manager ...Dave and Tiffany who.is rude and misinformation.... I would NEVER purchase here because of this... Who wants to dea More

by Joanna Mancini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave service mgr and Tiffany Express
April 19, 2016

New Lease I went back to Smithton Toyota to lease my 2016 Sienna. I had previously purchased a used car from them a few years ago. And had a great experience bo More

by T. Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2016 -

Smithtown Toyota responded

Thanks for your outstanding review! We truly appreciate your kind words about our dealership, Lou and Jeff. We strive to have a friendly and welcoming environment here at Smithtown Toyota and it's great to hear you experienced that. Please let us know if you need anything else at all—that's what we're here for! Lauren Karakasians, Customer Relations Manager

April 18, 2016

Bought my third new vehicle from Lou because of the outstanding professionalism of the entire dealership. The overall dealership experience is head and shoulders above any other dealersh More

by aposjo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2016 -

Smithtown Toyota responded

Thank you very much your glowing review! We have been family owned and operated for over 30 years and we understand how important it is to build and maintain relationships with our clients, especially loyal ones like yourself. We'll make sure to pass along the kind words to Lou and make sure he hears what a great experience you had working with him. Please let us know if you need anything from us and enjoy your new car! Lauren Karakasians, Customer Relations Manager

April 13, 2016

Great Dealership ! Went back to Smithtown Toyota today for my second lease of a Prius. We were helped by Lou Bilous again and all went as smooth as can be just like last More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2016 -

Smithtown Toyota responded

Paul, thank you so much for your feedback! It's so great to hear you had such a positive experience the first time around that you decided to come back to us for your second car. Please let us know if we can be of any assistance and we hope you're loving your new Prius! Lauren Karakasians, Customer Relations Manager

April 09, 2016

Great experience for 1st time buyers From the initial call to arrange an appointment through the entire process, everyone at Smithtown Toyota was very friendly and pleasant. We had the go More

by Newcar2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2016 -

Smithtown Toyota responded

Thank you for taking time out of your busy day to leave a review about Lou and our dealership! We truly want to make sure that you leave with the best car and deal for you and are so pleased to hear your positive feedback! Please let us know if you need anything else down the road—that's what we're here for! Lauren Karakasians, Customer Relations Manager

April 06, 2016

Outstanding dealership,will no doubt continue to come back Tried trading in my 2013 Honda Accord at the local Honda dealer and was going to lease a new one from them but they were a complete ripoff. After a co More

by camryguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Dwyer, Ben Zimmet, Tim Payton, Meghan Dwyer
Apr 08, 2016 -

Smithtown Toyota responded

Thank you so much for your review and positive feedback! It brings us great joy to know that you had such a wonderful experience with our team that you and your wife decided to trade in your Camry! We truly appreciate customers like you and we hope to be your go-to dealership from here on out. Please feel free to reach out to us for anything you may need. Enjoy your new cars! Lauren Karakasians, Customer Relations Manager

April 06, 2016

Repeat Customer- Best Experience Yet Meghan Dwyer was my salesperson and she was exceptional. I would recommend her to anyone in the market for a car. This was my third time buying a car More

by Cathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Dwyer, Meghan Dwyer
Apr 08, 2016 -

Smithtown Toyota responded

Cathy, thank you for your amazing review! It's great to hear that Meghan provided you with exceptional customer service. We'll be sure to pass along your feedback to her. Thank you for continuing to choose Smithtown Toyota and we look forward to working with you again! Lauren Karakasians, Customer Relations Manager

April 04, 2016

repeat buying @ Stown Toyota Lou is a great salesman! Incredibly knowledgeable and patient... Enjoyed the experience. Bought from him in the past, always explains and takes t More

by repeat buyer
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2016 -

Smithtown Toyota responded

We sincerely appreciate your feedback and loyalty to us here at Smithtown Toyota! We will absolutely make sure Lou also hears your kind words. Please let us know if we can be of any further assistance and we look forward to continuing our relationship for years to come! Lauren Karakasians, Customer Relations Manager

April 04, 2016

Very pleasant experience I saw an advertisement online for the best price for my car. It was through TrueCar. Smithtown Toyota was listed as a participating dealer. I left my More

by beachbum,linda316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2016 -

Smithtown Toyota responded

Thank you so much for taking the time out of your day to let us know about your positive experience with us! It is crucial to us to build and maintain strong relationships with our clients and we look forward to serving you again in the future! Thank you again and please let us know if there's anything else we can do for you. Lauren Karakasians, Customer Relations Manager

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