Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Smithtown Toyota
Smithtown, NY
1,131 Reviews
Smithtown Toyota has been family owned and operated for over 30 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award.
Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service.
Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door.
Our online dealership was created to enhance the buying experience for each and every one of our Internet customers.
Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,131 reviews
May 07, 2016
Incompetent I was planing to trade my Jeep for a Tacoma, the sale person had really hard time to find the payoff amount for my trade. Humm !!!! Really strange. In I was planing to trade my Jeep for a Tacoma, the sale person had really hard time to find the payoff amount for my trade. Humm !!!! Really strange. Incompetent,lack in training and product knowledge. More
by Garage
Employees Worked With
Can't remember his name
May 07, 2016
Amazing experience! I just purchased a tundra from smithtown toyota. It was an amazing experience. I was immediately greeted by the pleasant and friendly receptionist. I I just purchased a tundra from smithtown toyota. It was an amazing experience. I was immediately greeted by the pleasant and friendly receptionist. I then worked with Lou B. who is one of the kindest, most helpful salesmen I've ever met. Guy was also incredibly helpful. I was able to turn in my Prius lease a little early and get the Tundra at an extremely fair price. On the day of pick up, everything was ready for me when I got there. The truck was beautifully detailed and I was driving off with my new truck before I knew it. It truly was an incredible car buying experience. Thank you, Smithtown Toyota! More
by HLClare714
May 06, 2016
Fantastic experience!! We came in to the dealership having done our homework and knowing what we were looking for. From the start, Richard Milano was pleasant, knowledgeabl We came in to the dealership having done our homework and knowing what we were looking for. From the start, Richard Milano was pleasant, knowledgeable and helpful. He listened to what we were saying, and after offering input, was wonderful in closing the deal. I would absolutely recommend this dealership and Rich in particular!! Thank you for a great experience!! More
by rmueller2
Employees Worked With
Rich Milano
May 06, 2016
Toyota Tacoma purchase 4-29-16 I was very impressed by the dealership as a whole......and by the young lady-Meghan Dwyer who sold me my new Toyota Tacoma SR. she spent a good amount I was very impressed by the dealership as a whole......and by the young lady-Meghan Dwyer who sold me my new Toyota Tacoma SR. she spent a good amount of time listening and tending to my desired features, took me around the lots looking at vehicles........made sure they took it for cleaning up immediately after i decided to buy it.......and called me several days after the purchase to see if i had any questions or concerns.....that has never happened to me ever in my life( i am 64) after purchasing a vehicle.......she was pleasant, fairly knowledgeable , friendly and accomondating....the car industry needs more salespersons like Meghan........... More
by Bruce Creighton
Employees Worked With
Meghan Dwyer, Meghan Dwyer
May 06, 2016
No pressure very helpful. Had a great experience with Rob and Meghan at Smithtown Toyota. I called a week after I made a purchase with some questions and they got back to me im Had a great experience with Rob and Meghan at Smithtown Toyota. I called a week after I made a purchase with some questions and they got back to me immediately. I was very pleased with the no pressure very at ease way they did business with me. Two thumbs up!! More
by murphy6732
May 06, 2016
Regular transaction did not go smoothly. It was a regular transaction. Trade in valued , deposit paid, car was to be picked up the next day. I was getting many accusations thrown at me in It was a regular transaction. Trade in valued , deposit paid, car was to be picked up the next day. I was getting many accusations thrown at me in the finance office. It felt like an interrogation. Once I paid a deposit and signed on the dotted line, I was treated like trash. Definitely not coming back. I'll gladly spend more money elsewhere instead of coming back. The sales experience left such a bad taste in my mouth that my wife and I don't even want to come back to this place for service. I'll be taking my next purchase elsewhere. More
by frikitariqi
Employees Worked With
Meghan, Stacey
May 03, 2016
quick and easy shopped cars from dealer to dealer looking for a Tacoma. decided on used to get more options.wound up with a limited loaded. under 20,000 miles. staff shopped cars from dealer to dealer looking for a Tacoma. decided on used to get more options.wound up with a limited loaded. under 20,000 miles. staff was quick and courteous. More
by Jagger45
Employees Worked With
Rich Milano
May 02, 2016
Great experience Recently purchased a new Prius through Lou Bilous at Smithtown Toyota and I couldn't be more happy with the professionalism, knowledge and courtesy of Recently purchased a new Prius through Lou Bilous at Smithtown Toyota and I couldn't be more happy with the professionalism, knowledge and courtesy of Lou and all the other people involved in making my purchase possible. Lou went out of his way to make sure that everything was taken care of and on time. This is the second car for my wife and I from Smithtown Toyota and I will not hesitate to go back to them for the next one. More
by John S.
May 01, 2016
Simple and painless Bought a new car from this dealership a few weeks ago, every step of the process was pressure free and very easy to go through. My salesman was Louis Bought a new car from this dealership a few weeks ago, every step of the process was pressure free and very easy to go through. My salesman was Louis who was knowledgable on the product and extremely customer friendly. Will recommend this place to anyone in the market for a new vehicle. More
by frankdestef
Employees Worked With
April 29, 2016
Old lease expired and got into new lease Great experience. This is my third car in 9 years and have always had a great experience. I would highly recommend Smithtown Toyota for anyone looki Great experience. This is my third car in 9 years and have always had a great experience. I would highly recommend Smithtown Toyota for anyone looking for a new car. More
by Adam
Employees Worked With
Dennis Grieco
