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Smithtown Toyota
Smithtown, NY
1,131 Reviews
Smithtown Toyota has been family owned and operated for over 30 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award.
Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service.
Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door.
Our online dealership was created to enhance the buying experience for each and every one of our Internet customers.
Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,131 reviews
August 12, 2016
Excellent experience All of our experiences from the first greeting to the time we picked up the car were fantastic. Tim our salesperson was extremely helpful in deciding All of our experiences from the first greeting to the time we picked up the car were fantastic. Tim our salesperson was extremely helpful in deciding whether to buy or lease. This is our forth camry.. More
by jobats
Employees Worked With
Tim Payton
August 10, 2016
Great experience Sean Dietz was such a pleasure working with, very easy going, no pressure straight to the point kind of guy. I went to other dealership's and got the Sean Dietz was such a pleasure working with, very easy going, no pressure straight to the point kind of guy. I went to other dealership's and got the typical saleman type stuff. Not with Sean, he is a great guy who cares! Gives out his cellphone number and answer me whenever i had questions though the process. Great guy, great dealership, highly recommend. More
by TimTacoma
Employees Worked With
Sean Dietz
August 09, 2016
we bought a new 2016 Toyota Tundra 1794 addition Louis is very patiently helped my husband with all the questions. he is very professional and knowledgeable with the product that he is selling. we Louis is very patiently helped my husband with all the questions. he is very professional and knowledgeable with the product that he is selling. we compared a couple of the dealership before we went to Smithtown Toyota. Louis gave us the better deal and better looking truck with some extras. More
by zhong
Employees Worked With
August 09, 2016
Spare key My experience was going well until it was time to pick up my car. I bought a certified used car. When I picked it up I was handed a key and half. When My experience was going well until it was time to pick up my car. I bought a certified used car. When I picked it up I was handed a key and half. When I asked my salesman where the pad was. He said he would look into it and call me tomorrow. 3 days go by and not a call back. I call him . He tells me he will call me tomorrow. Tomorrow cones and goes. I call the following day. He tells me the pad will cost $250 plus a programming charger which he doesn't know. I don't believe I should have to pay for a key I didn't lose! More
by Tommy1414
Employees Worked With
Vinny
August 08, 2016
Great follow up! The dealership was prompt and responsive to a minor complaint I had. Great customer service. I'm satisfied with the way my concern was handled. The dealership was prompt and responsive to a minor complaint I had. Great customer service. I'm satisfied with the way my concern was handled. More
by Adr209
Employees Worked With
Sean Dietz
August 01, 2016
outstanding experience Chris Malerba and the team at Smithtown Toyota get it. They understand what buyers want in a dealership and they deliver. Could not be happier with my Chris Malerba and the team at Smithtown Toyota get it. They understand what buyers want in a dealership and they deliver. Could not be happier with my recent purchase. I would recommend them to everyone. More
by Frank1971
Employees Worked With
Chris Malerba
July 31, 2016
Excellent Experience This is our third Toyota vehicle our family has purchased over the last 6 years from Smithtown Toyota. They are very patient and worked with me to get This is our third Toyota vehicle our family has purchased over the last 6 years from Smithtown Toyota. They are very patient and worked with me to get the right vehicle with desired options at a good price. The 2016 Hylander AWD XLE in our desired exterior and interior colors and additional options is a fantastic vehicle. Very pleased with it. They also handled a lease return of another make with no issues. Made it real easy and smooth. Highly recommend this dealer. Thanks to sales person Louis Bilous for his patience in working with me and getting me the best deal. More
by Frank D.
Employees Worked With
July 28, 2016
Highly Recommended - Great experience every time I have purchased six new cars in the past seven years from Tim Payton. Additionally, I have recommended several family members and friends. Each exper I have purchased six new cars in the past seven years from Tim Payton. Additionally, I have recommended several family members and friends. Each experience has been wonderful and I would highly recommend seeing Tim. No pressure, knowledgeable, courteous, and a great deal each time ... very different than other negative shopping experiences I have had at other dealerships. It is truly a painless experience. More
by John O'Keefe
Employees Worked With
Tim Payton
July 21, 2016
Very friendly people @ dealership / Gave us a great deal! My wife and I went into Smithtown Toyota to look around, meaning that it wasn't our intention to buy anything but rather to compare Toyota vehicles an My wife and I went into Smithtown Toyota to look around, meaning that it wasn't our intention to buy anything but rather to compare Toyota vehicles and deals with the Hondas we had, and the deals one of the local Honda dealerships had proposed to us. Before going into Smithtown Toyota, our thought was to trade our Hondas in for brand new Hondas, which we'd done previously. With all due respect to Honda, Smithtown Toyota absolutely blew us away with their kindness, professionalism, customer service and the deals they offered! We got a brand new 4 Runner for my wife, and a brand new Corolla for me. Neither my wife nor I have ever been Toyota owners before, but we are now! Special mention must be made of Sales Manager Guy Albergo, Salesperson Lou Bilous and Finance Business Manager Diego Rivas ... all outstanding! More
by Stefan Rybak
July 19, 2016
great experience Salesman Tim P. was great; got me through the car buying experience quickly and painlessly. He returned my call when I had questions after I left. I w Salesman Tim P. was great; got me through the car buying experience quickly and painlessly. He returned my call when I had questions after I left. I would definitely recommend him and this dealership. More
by irenefrompatchogue
Employees Worked With
Tim Payton
