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Smithtown Toyota
Smithtown, NY
1,131 Reviews
Smithtown Toyota has been family owned and operated for over 30 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award.
Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service.
Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door.
Our online dealership was created to enhance the buying experience for each and every one of our Internet customers.
Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,131 reviews
August 31, 2016
Good Experience with KEITH WILLIAMS I always leased my car from Nissan since 1995,but I felt it was time for a change. I don't know why I waited so long-the experience was so much better I always leased my car from Nissan since 1995,but I felt it was time for a change. I don't know why I waited so long-the experience was so much better at TOYOTA. The salesman, Keith Williams , was terrific and was able to give me a good deal at a great price!!! When I leased from Nissan they almost always had hidden fees and costs that were not revealed till the end of the deal at which point I was pretty much committed to the sale. KEITH WILLIAMS saved me a lot of money and really made me feel like I was not being taken advantage of. His deal made me realize how bad NISSAN had treated me.I will probably be a TOYOTA fan for life.I am so glad I got him as my salesperson. More
by Happy Guy
Employees Worked With
Keith Williams
August 27, 2016
Two Toyotas in 7 Months In January 2016, my husband and I leased our first Toyota. We were very pleased with our experience at Smithtown Toyota. Our sales person, Ben Zimmet In January 2016, my husband and I leased our first Toyota. We were very pleased with our experience at Smithtown Toyota. Our sales person, Ben Zimmet was very knowledgeable of the inventory as well as current promotions and financing. He spent time with us and worked hard to get the best deal for us. He went through the car with us and even connected our cell phones to the Bluetooth system. We were so pleased with our experience that seven months later, we decided to lease another Toyota. We contacted Ben Zimmet, met with him earlier today and drove away in our new Corolla within hours. We hope to continue our relationship with Smithtown Toyota in the future. More
by Kathleen Carley
Employees Worked With
Ben Zimmet
August 24, 2016
Big Thank You to Greg Wire My brother and I recently went to Smithtown Toyota to help our mother purchase a new vehicle. We were met by salesman, Greg Wire, who was extremely k My brother and I recently went to Smithtown Toyota to help our mother purchase a new vehicle. We were met by salesman, Greg Wire, who was extremely knowledgeable, professional, and honest. He took the stress out of trying to purchase a new vehicle and made the experience enjoyable and exciting. Due to his professionalism and polite and kind demeanor, Smithtown Toyota now has customers for life and we will refer friends and family to this dealership. We went to other Toyota dealerships on the Island and nobody compared to Smithtown Toyota and Greg. Not only did he give us a great deal on a freshly delivered 2017 Camry, he also gave us great values on our trade-ins. Greg made this the least stressful and most positive and fun car-buying experience. We cannot thank him enough for what he did for us. Smithtown Toyota has customers for life and we're all going to come back to see Greg!!!! This place and their staff rock and have the utmost knowledge and professionalism! You the man, Greg! More
by Anthony Schmidt
Employees Worked With
Greg Wire
August 21, 2016
Best Car Buying Experience Ever! I was looking to buy a 2016 Prius 4 WITH a spare tire. None of the other area dealers wanted to deal with the proper installation (not just throwing a I was looking to buy a 2016 Prius 4 WITH a spare tire. None of the other area dealers wanted to deal with the proper installation (not just throwing a spare in your trunk taking up space!). 1st Mark was very knowledgeable about the situation and described exactly how he would handle it. Then Paul confirmed everything and matched my pricing from other dealers(not including spare) The finale was a nice salesman named Aman who handled all the details and got the car ready for me by the time I wanted. Just a great all around experience that was well handled trying to fill a customer's needs. PS I would advise anyone who is interested in driving around safely without an ineffective fix-a-flat kit instead of a real spare to get their car here. PPS if you get a sidewall flat or one of the 15% of flats that don't work with the kit you will end up needing to be towed if you don't have a spare. More
by t0y0ta
August 20, 2016
Great experience with Smithtown Toyota and Louis Bilous Our salesman Louis Bilous was truly a pleasure to work with.He was very professional ,patient and considerate of our needs and wishes.He worked with Our salesman Louis Bilous was truly a pleasure to work with.He was very professional ,patient and considerate of our needs and wishes.He worked with us for the trade in value and the cost of the new car .He explained everything from the write up of the contract, to the offers,to the description of the vehicle.We never felt pressured during the whole process.We were very happy with Louis and the dealership and would return there to buy in the future.Thanks for everything and a great experience with our first purchase in smithtown,sincerely,The Spencer's More
by caseys724
Employees Worked With
August 20, 2016
Shady Business Practices The dealership presented me with a deal under which I was receiving $2,700 for my trade-in which was very attractive so I agreed. In reality, the deal The dealership presented me with a deal under which I was receiving $2,700 for my trade-in which was very attractive so I agreed. In reality, the dealership overstated the price of the vehicle I was interested in by $1,200 which means that I was only receiving $1,500 for my trade-in. That became apparent when I came to take delivery of the vehicle and was presented the contract showing a $1,200 lower vehicle price and a $1,500 trade-in value. When I asked for an explanation, I was told the sales representative was not in the dealership; I was also told that attempts had been made to contact him via phone and text, unsuccessfully. Today, I received a call from the sales representative who claimed he was not aware of the price difference and, in any case, did not have anything to do with "numbers"; he only gave me what the manager gave him...I believe that the staff at Smithtown Toyota deliberately misled me by overstating both what they were offering for my trade-in and the price of the vehicle I was interested in. . I suspect that Smithton Toyota knowingly engages in this type of misleading business practice as they more often than not do not get noticed or challenged by the customer: the fact that the sales person was nowhere to be found, allegedly would not return phone calls or texts from the dealership, the fact that the finance manager was able to present me an alternate document with the exact terms of the offer I had accepted (including the higher vehicle price), all show that this type of behavior is known by all involved and is tolerated, if not encouraged, by the management at Smithtown Toyota. More
by unhappypriusbuyer
Employees Worked With
Keith Williams
August 17, 2016
Wonderful My experience with this dealership was wonderful and unbelievable. I had such great from all the workers especially from Tim. He took the time out to My experience with this dealership was wonderful and unbelievable. I had such great from all the workers especially from Tim. He took the time out to exceed my needs and and helped me as much as possible. More
by Jluzon0831
Employees Worked With
Tim Payton
August 14, 2016
Awrsome experiance This was the first time we interacted with Meghan. That being said, I can't say enough good things about Meghan Dwyer. She couldn't have been more pr This was the first time we interacted with Meghan. That being said, I can't say enough good things about Meghan Dwyer. She couldn't have been more professional and knowledgeable concerning our leaseing of a new Rava 4. More
by Mary Ann Venezia
Employees Worked With
Meghan Dwyer
August 13, 2016
Sal was exceptional in his willingness to be helpful. From the first visit to the last, he was so accommodating, showing courtesy and consideration at every opportunity in his willingness to be helpful. From the first visit to the last, he was so accommodating, showing courtesy and consideration at every opportunity. He was very honest and helpful with us as we were trying to decide on which models/features we were interested in. He even picked us up at the train and bus stations to get us to the dealership when the car was ready. I'll definitely recommend him or call him again if I need help with anything. More
by Kathie Keller
Employees Worked With
Sal Ingraselino
August 12, 2016
Sean Dietz....Very Good Saleman I've purchased seven vehicles over the years from Sean. I have been very pleased with Sean, and will continue to use him. No pressure & No-nonsense gu I've purchased seven vehicles over the years from Sean. I have been very pleased with Sean, and will continue to use him. No pressure & No-nonsense guy. TO SEAN THX BUD LOVE THE VEHICLES!!! PUT A PICTURE ON YOUR PROFILE SO PEOPLE KNOW WHO YOU ARE More
by Andy
Employees Worked With
Sean Dietz
