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Smithtown Toyota

Smithtown, NY

4.8
1,146 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 Middle Country Rd

Smithtown, NY

11787

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Showing 1,146 reviews

August 22, 2021

The whole team was very helpful. They did everything they said they would do in a punctual way. More

by Brian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Bruno and Craig Miller, Tim Payton
Aug 24, 2021 -

Smithtown Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

August 21, 2021

Louis Bilous went out of his way to help when I purchased my new 2021 Highlander, knowledgable and answered all questions I had. Delivery of new Highlander was on time, Criag in finance was also very easy More

by Karen H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Smithtown Toyota responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Louisand our team were helpful during your visit and that you love your new 2021 Toyota Highlander. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

August 17, 2021

It was a pleasure dealing with Seamus Carey when we purchased our 2021 Toyota 4Runner. He was very patient, knowledgeable and extremely helpful in answering all of our questions. When We came in to pic More

by christined
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seamus Carey
Aug 18, 2021 -

Smithtown Toyota responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Seamus and our team were helpful during your visit and that you love your new 2021 Toyota 4Runner. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

August 14, 2021

Fritz has been very helpful to me and answered several questions about my new Avalon He was up front about what he knows and enlisted the assistance of the service manager when I had further questions More

by queens941
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Bartolli, Fritz Kahler, Seamus Carey
Aug 17, 2021 -

Smithtown Toyota responded

Hi and thanks for the great feedback! We're very happy that Fritz was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

August 12, 2021

My husband and I recently leased a new 2021 Toyota RAV4. Fritz was extremely helpful and knowledgeable with any questions we had. I also had a trade in involved with getting the new car and I have a very bu More

by Erin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fritz Kahler
Aug 13, 2021 -

Smithtown Toyota responded

Hello Erin and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Fritz was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

August 11, 2021

Purchased Rav 4 Hybrid Prime yesterday from Smithtown Toyota saleslady Trish Shea. My wife & I were very pleased with her knowledge, professionalism, and pleasant personality. She was thorough during the More

by Long Island Charcoal Artist
Friendliness
Recommend Dealer
Yes
Employees Worked With
Trish Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Smithtown Toyota responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Trish and our team were helpful during your visit and that you love your new Toyota RAV4. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

August 10, 2021

Fritz helped us find my son's first new car. He was knowledgeable about the vehicle and option packages, and was laid back and didn't pressure or try to upsell. A very pleasant buying experience. More

by AdamG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fritz Kahler
Aug 12, 2021 -

Smithtown Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

August 07, 2021

Dealing with Sean made my new purchase so easy and simple. He’s a man of his word. And works with you. Thank you Sean for all your professional help. You and the Smithtown Toyota staff were great t More

by Microcrawler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Dietz
Aug 10, 2021 -

Smithtown Toyota responded

Hello and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Sean was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

August 05, 2021

Working with Seamus was such a great experience!! He was extremely patient and was happy to answer my 1,001 questions. I am so glad I made the move from Chevy to Toyota! Loving my 2021 Hybrid Rav4, thanks S More

by Therese
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seamus Carey
Aug 09, 2021 -

Smithtown Toyota responded

Hi Therese and thanks for the great feedback! We're very happy that Seamus was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

July 27, 2021

David Sung is the BEST SALES PERSONNEL EVER. He is not pushy at all, but knows his job so well. He is very professional and fluent in Korean and English. Im grateful to have Mr. David Sung as my Sales per More

by HYOSUNG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Sung
Jul 29, 2021 -

Smithtown Toyota responded

Thank you for writing about your visit with us! I am happy to hear that David was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

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