Smithtown Toyota

After extensive research on hybrid vehicles, we decided to visit Smithtown Toyota to test drive the Prius. We were promptly greeted by Carolyn, who spent the next few hours explaining the vehicle, letting to visit Smithtown Toyota to test drive the Prius. We were promptly greeted by Carolyn, who spent the next few hours explaining the vehicle, letting us drive it, discussing the various configurations, and negotiating a price. Throughout the entire sales experience, we were both impressed with Carolyn’s extensive knowledge of your vehicles and deep appreciation for customer satisfaction. Her bubbling personality and true professionalism helped sell us on the car. When we took delivery of the vehicle, we once again enjoyed Carolyn’s friendliness, extensive product knowledge, and customer service skills. When we noticed a scratch and another minor defect in the new vehicle, Carolyn immediately took ownership of the problems and made decisive corrective action for a future repair. We were very impressed away by how well she handled the situation. I’ve purchased 8 vehicles from Long Island dealerships in the past 5 years, and most of the time, the sales experience is miserable and filled with lots of nonsense. This was the first new car sales experience that I have ever had in which I enjoyed the entire transaction and felt 100% confident about my decision to purchase a new vehicle. Moreover, Carolyn has restored our faith in purchasing a new vehicle as our transaction was treated extremely fairly and with trust and respect. More

I purchased 3 Toyotas from Smithtown Toyota. I leased one Solara. I purchased one Solara and then I traded the Solara for the Camry. Last 2 purchases were from the same salesperson: Paul Varandas. Pau one Solara. I purchased one Solara and then I traded the Solara for the Camry. Last 2 purchases were from the same salesperson: Paul Varandas. Paul was knowledgeable and friendly and trustworthy. He is an asset to Smithtown Toyota. I recommended Smithtown to the parents of a co worker and they purchased a Camry. I also recommended Smithtown Toyota to my parents and they leased a 2010 Camry. I wouldn't hesitate to recommend this dealership to others. More

For most people, the title "car salesman" will For most people, the title "car salesman" will immediately raise suspicions. However, my experiences with Smithtown Toyota have been such as to For most people, the title "car salesman" will immediately raise suspicions. However, my experiences with Smithtown Toyota have been such as to erase that fear in me, so much so that I recently returned to purchase my 6th automobile from them. Recently retired, I was set on treating myself well. With an Avalon in mind I sat and spoke, at length, with Guy Albergo, Sales Manager. We discussed whether or not I would be better served with a Camry XLE. The model we discussed would allow me to receive more options than I thought I could afford for a lower cost. Moreover, with the help of Karen D'Andrea and Carolyn Dunleavy, I was told that leasing that model would save me over a hundred dollars per month in payments. Now I ask you, if these "car dealers" really wanted to just make money off me would they have: 1) recommended a less expensive automobile, 2) given me more options that I thought I could get, and 3) informed me of leasing as apposed to purchasing, which made my payments lower ? I'll let you decide. More

One word comes to mind; Shady. Basically, after I signed, left a deposit, and was all ready to pick up my car, that I thought I had just bought, they call me up saying his manager didn't agree on a p signed, left a deposit, and was all ready to pick up my car, that I thought I had just bought, they call me up saying his manager didn't agree on a price I had already signed for. Meanwhile, I waited at least a half hour just to get approval from his boss via text message, who apparently was busy at a soccer game. Then they wanted to changed the price to $2,000 more than I signed for. They make offers they cant approve. More

All of the staff members at Smithtown Toyota were extremely helpful and friendly. My salesperson, Joe Riccio, in particular listened to my needs and addressed them. He also stayed within my price r extremely helpful and friendly. My salesperson, Joe Riccio, in particular listened to my needs and addressed them. He also stayed within my price range and was not "pushy". The dealership was clean and neat and I felt very comfortable. I would highly recommend Joe, and Smithtown Toyota to my friends. More

I bought a Camry and a Rav4 from Joe Riccio. I went in told him what I wanted in a car and he took me for a test drive in a Rav4. Offered me "options" of leasing vs buying. I went with the lease and got a told him what I wanted in a car and he took me for a test drive in a Rav4. Offered me "options" of leasing vs buying. I went with the lease and got a great payment on a limited Rav4. I love my new car and I will always return to Smithtown Toyota. The whole transaction was enjoyable. There was no pressure to buy until I was set on the vehicle I could afford. I recommended Smithtown Toyota to 2 of my best friends, who also bought from Joe and they too feel the same way about Smithtown Toyota. More

After dealings with many rude people at other dealerships, mainly on the south shore, walking into Smithtown Toyota was an absolute pleasure. The people there were incredibly friendly and welcom dealerships, mainly on the south shore, walking into Smithtown Toyota was an absolute pleasure. The people there were incredibly friendly and welcoming. The ease of doing business with them was outstanding. They were extremely cooperative and my particular salesman, Dennis Grieco was amazing. He did everything he could to make sure my husband and I walked out of the dealership happy and satisfied. I have aready recommended Smithtown Toyota to my friends, especially Dennis Grieco. I could not have asked for a better experience. I will most certainly go back to Smithtown again when I am ready for another car. The people there really were amazing and Dennis Grieco is the best salesman I have ever done business with. More

My experience with Smithtown Toyota was incredible. The salesmen were incredibly helpful and knowledgeable. They went above and beyond every expectation I had of a car dealership. I have already referred salesmen were incredibly helpful and knowledgeable. They went above and beyond every expectation I had of a car dealership. I have already referred numerous friends to Smithtown Toyota and they have purchased cars as well and shared the same extraordinary service that I did. More

My wife and I visited SmithTown Toyota looking to lease a Magnetic Gray 2010 Corolla LE. We decided to visit SmithTown based on the recommendation of a family friend and on their great reviews on Dealerrater Magnetic Gray 2010 Corolla LE. We decided to visit SmithTown based on the recommendation of a family friend and on their great reviews on Dealerrater.com. We had previously visited several dealerships in Queens, Nassau and Suffolk and had experience the "typical" car buying experience: Pushy and incompetent sales reps and even pushier sales managers. For first time leasers, please avoid any sales person who is ignorant of the car you are buying, cannot tell you any information about the lease offer, or has to check with their manager for the most mundane questions asked by the buyers. At SmithTown, we were assigned to Carolyn Dunleavy. She immediately walked us through Toyota's leasing promotion in great detail, calculated various payment scenarios and answered ALL of our leasing and car questions on the spot. She was not pushy at all. She was very patient, knowledgeable and everything else that all the other sales people were not (no exaggeration). This was our first car lease and, although we had done our homework, we wanted the sales person to address all our questions and concerns. My wife and I are the kind the people who read the small print on contracts. At the signing, Carolyn patiently waited while we read the entire contract, front and back, before signing it. Finally, the car was delivered as promised. I would have to say that Carolyn deserves a five-star rating for her professionalism, knowledge and good salesmanship. BUT here is why I did not give the dealership a five-star rating: A check for the value of my trade-in was supposed to be cut at the closing, but it was not there. Whoever was handling the paperwork forgot this. We received the check after almost two weeks - and the name on the check was misspelled - which brings me to my second issue. My wife's name was completely misspelled on all of Toyota's correspondence and most importantly on our Billing Statement. In conclusion, I would highly recommend SmithTown Toyota to anybody looking for a great first time leasing experience- Ask for Carolyn. More

I went for my regular 5,000 mile service interval which involves an oil change and tire rotation and I left the car there all day but when I came to pick it up, it had not been done yet. They claimed that involves an oil change and tire rotation and I left the car there all day but when I came to pick it up, it had not been done yet. They claimed that the paperwork was lost but that wasn't the first time something like that happened. They really need to improve their service department scheduling since any mechanic can do an oil change in 30 minutes or less. Sorry Smithtown Toyota, 3 strikes and you're out. More