Smithtown Toyota

From the very first encounter with Rich in the used-car lot, he was a gentleman. There was no sense that we were being "bullied" into liking a particular car or model, as has been experienced elsewhere in lot, he was a gentleman. There was no sense that we were being "bullied" into liking a particular car or model, as has been experienced elsewhere in the past, but a genuine interest in both our needs and our desires. He was clearly knowledgeable about his inventory, but was not afraid to say so when unable to precisely answer one of our questions. He quickly got us into two different cars for test rides. He was easy to talk to, very personable and cordial, and his honesty shone through to us both. When we left there, still undecided about purchasing a lovely 2004 Highlander (which, by the way, he thought would be perfect for what we wanted, even though a different car would have netted more money for Toyota), he did not attempt to guilt us into a commitment, but gently appealed to our common sense and our search for quality. He was so convincing that we returned to him a short while later (we had told him we needed to 'sleep on it'), with a decision to buy the Highlander. He promptly got us through all the necessary paperwork, etc., and today we took delivery of our 2004 Highlander. We do not regret our decision; in fact, we are quite happy that we listened to Rich. He was right about this vehicle being a good fit when we we not sure about it.......until we drove it! This man should get a raise! It was, overall, a very pleasant experience, not something either of us expected, and I would recommend going to Rich Milano to anyone looking to purchase a good, used Toyota. We left there feeling blessed to have gotten a good deal on a great car, and blessed to have met Rich. Ken and Loretta Halliday More

Lou was very friendly and helpful. He even stayed late to make sure everything was all squared away. It was my first time buying a car and he was most helpful. make sure everything was all squared away. It was my first time buying a car and he was most helpful. More

I purchased a 2012 Corolla; took ownership on Friday, April 20, 2012 All staff were courteous, knowledgeable and honest. Special kudos to Lou Bilious who located exactly the vehicle I requested and e April 20, 2012 All staff were courteous, knowledgeable and honest. Special kudos to Lou Bilious who located exactly the vehicle I requested and explained all parts of the vehicle to me. More

I gave this very positive review because it as well deserved. The four people with whom I interacted were all competent, friendly, and efficient. They include two receptionists, the most effective and deserved. The four people with whom I interacted were all competent, friendly, and efficient. They include two receptionists, the most effective and knowledgeable salesman Lou Bilous, and the knowledgeable and yet not overly pushy business agent Mitch. Everyone went out of their way to be helpful. They also knew their stuff. They all paid attention to the very many details that are involved in purchasing or leasing a new car, and there are so many little things that need attention. Hundreds, probably - and all were handled properly. Amazing for any commercial endeavor these days! More

Guy Albergo & Anthony DeSimone are the most knowledgeable and friendly people I know. We have been buying Toyotas from them for over 20 years. They always come up with the best deals and soluti knowledgeable and friendly people I know. We have been buying Toyotas from them for over 20 years. They always come up with the best deals and solution for our needs. They are the best!!!! More

WE DID NOT INTEND TO PURCHASE A CAR TODAY. WE WERE DETERMINED TO STOP AT HONDA BEFORE FINALIZING A DEAL. HOWEVER, LOUIS' PROFESSIONALISM, TOGETHER WITH HIS CHARMING PERSONALITY,PROVED TO BE A WINNER. DETERMINED TO STOP AT HONDA BEFORE FINALIZING A DEAL. HOWEVER, LOUIS' PROFESSIONALISM, TOGETHER WITH HIS CHARMING PERSONALITY,PROVED TO BE A WINNER. HE WORKED DILIGENTLY TO DELIVER A GOOD DEAL FOR US. WE ARE THANKFUL THAT YOU EMPLOY LOUIS AT SMITHTOWN TOYOTA. DELIGTED, CHARLES BRESLAU More

We shopped at other dealerships and had the worst shopping experience with Sunrise Toyota. Then we Found Louis at Smithtown Toyota! Lou was most knowledgeable about the car we were interested in b shopping experience with Sunrise Toyota. Then we Found Louis at Smithtown Toyota! Lou was most knowledgeable about the car we were interested in buying. He was friendly & fun and he even smelled nice! Most of all, he didn't piss off my husband....which is always the case with salesmen. He stayed late to show us the car, take us for a test drive and then was very patient as we worked out the purchasing details. He stayed late again so he would be there when we picked up the car after work a few days later. I wish I had enough money to buy another car from Louis...He was great and I'm really happy with my New Prius C. More

I found Lou Bilous to be a terrific saleman. Very friendly and knowledgable about the product. And i should point out that i have a number of Toyota dealers much closer to my home, but i prefer to wo friendly and knowledgable about the product. And i should point out that i have a number of Toyota dealers much closer to my home, but i prefer to work with Lou. More

Just drove home my new Prius.The best Toyota dealership on Long Island.Lou and Alex made this the easiest car deal I have ever had.Thank You Thank You . on Long Island.Lou and Alex made this the easiest car deal I have ever had.Thank You Thank You . More