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Smithtown Toyota
Smithtown, NY
1,162 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award.
Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service.
Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door.
Our online dealership was created to enhance the buying experience for each and every one of our Internet customers.
Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:30 AM - 8:00 PM
Tuesday 9:30 AM - 8:00 PM
Wednesday 9:30 AM - 8:00 PM
Thursday 9:30 AM - 8:00 PM
Friday 9:30 AM - 8:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,162 reviews
August 10, 2012
This is our 3rd car we purchased through Lou Bilous and we will keep on doing so. Lou is extremely knowledgeable no one has ever explained a car to us as thoroughly as he does. Lou is professional, friendl we will keep on doing so. Lou is extremely knowledgeable no one has ever explained a car to us as thoroughly as he does. Lou is professional, friendly and very helpful he takes the stress out of buying a new car. More
by acandreva
Employees Worked With
August 09, 2012
Lou Bilous was so professional, helpful, friendly, knowledgeable and made our car buying experience smooth and easy. This is the 2nd car we purchased through Lou Bilous at Smithtown Toyota and we wil knowledgeable and made our car buying experience smooth and easy. This is the 2nd car we purchased through Lou Bilous at Smithtown Toyota and we will keep going back to him for future purchases! Great Salesperson!!!!!! More
by barbara tucker
Employees Worked With
July 28, 2012
Rich was personable, honest, and easy to work with. I felt no pressure, which is a big plus. The car was delivered as requested...all my requests were taken car of. felt no pressure, which is a big plus. The car was delivered as requested...all my requests were taken car of. More
by mestrakosch
Employees Worked With
Rich Milano
July 26, 2012
Misleading coupon for oil change. No indication on coupon that oil change was at Scion not Toyota. Fluid levels were not checked as promised. Had to have the fluid levels checked that oil change was at Scion not Toyota. Fluid levels were not checked as promised. Had to have the fluid levels checked More
by ABBATEPAOLO
Employees Worked With
ERIN RIZZUTO
July 25, 2012
Everything was perfect. Car was explained thoroughly leaving no questions unanswered. From the moment we were introduced to Lou, everything went smoothly. The test drives were wonderful and the custom leaving no questions unanswered. From the moment we were introduced to Lou, everything went smoothly. The test drives were wonderful and the customer service was top notch. More
by raisles
Employees Worked With
July 21, 2012
I recommend Smithtowm Toyots for the reasons as follows: I recommend Smithtowm Toyots for the reasons as follows: 1) The staff was service oriented and there was no pressure tactics employed. 2) I was I recommend Smithtowm Toyots for the reasons as follows: 1) The staff was service oriented and there was no pressure tactics employed. 2) I was able to have an informed conversation about the vehicle I was interested. 3) The discussions with respect to price were low key and reasonable. 4) It was a very comfortable experience; atypical of what one might expect. 5) They earned my trust and completed arrangements in a way that was sensible and positive. 6) They delivered the car at my requested pick-up time and without fuss. The entire process was well done. The sales person and finance manager (Stacy) were professional, courteous and thoughtful - again, no pressure, just service minded and personable!! Jon Van Eyk More
by Annjon
Employees Worked With
Gerry Sbarro
July 01, 2012
mike d was terrrific. he was available, and followed up with me. we discussed my need and preferences and he did what he could to make me smile! I am not an easy customer, but Mike D was helpful and funn with me. we discussed my need and preferences and he did what he could to make me smile! I am not an easy customer, but Mike D was helpful and funny and made the whole process much easier and actually pleasant. I will refer my friends to him. More
by dcaduri
Employees Worked With
mike denara
June 30, 2012
I would recommend this dealership to everyone louis b was knowledgable and friendly and got me in and out fast with no games and treated me like I was one of his friends the whole experience was a pleasure knowledgable and friendly and got me in and out fast with no games and treated me like I was one of his friends the whole experience was a pleasure More
by D helder
Employees Worked With
June 25, 2012
Louis was very attentive to what I was looking for in a new truck and extremely helpful and knowledgable in every phase of the process. He provided me with an excellent price on a new Tacoma that filled a new truck and extremely helpful and knowledgable in every phase of the process. He provided me with an excellent price on a new Tacoma that filled all the requirements I gave. Furthermore, he was very helpful on the delivery side of the transaction, as well as handling my trade-in. The rest of the staff was very professional but Louis's handling of the purchase really made a difference. I would definitely recommend both Louis and Smithtown Toyota. More
by tempSailor
June 16, 2012
Very good experience. Aman was very clear and good to explain the product. People look true and correct. will surely reommend to friend. Price is competative explain the product. People look true and correct. will surely reommend to friend. Price is competative More
by bonte
