Smithtown Toyota

Below you will find my original review, however since picking up the car I had multiple problems with the salesperson and dealership. First, when we picked up the car that my wife had purchased, the sal picking up the car I had multiple problems with the salesperson and dealership. First, when we picked up the car that my wife had purchased, the salesman (Sean Dietz) told us that "he didnt like the looks" of the floor mats, and took them all out and said "he would order new ones." He even discussed with us how long it would take to get the new mats in...about a week. When I went to pick-up a 2nd car for me from the same dealership and salesman, the car was not what it was said to be (read 2nd review!). Because I was walking away from the car, and going to another dealership, when I asked for the mats for my wife's car, I was handed a set of generic mats that could be bought for ANY car from a car wash or auto parts store...not a Toyota part that had to be ordered. Then, when I contacted the dealership and spoke with the Used Car Sales Manager, he told me that they gave me cheap-o mats because they gave us such a good deal on the car. I also had to contact the dealership directly, as both my emails to a Customer Care Representative, and requests to speak to a manager through the dealership website's chat now feature had gone unanswered. Bottom-line, if you deal with this dealership..make sure you get any "promises" in writing, and good luck trying to resolve a problem. Sean Dietz helped my wife with the purchase of a certified Corolla. My wife was looking to trade in her 2008 Rav 4 for something that would allow us to have a smaller monthly payment due to a loss of family income. Having used Sean for several car purchases during his time at another dealership, we contacted him directly, even though this dealership was much further from our home in Lindenhurst. Sean was able to show us the "numbers" on the price of a car we were looking at another dealership, as well as several alternatives at your dealership. My wife wound up purchasing a car through your dealership, a higher model for less money, then what we were looking at at the other dealer. We will continue to use Sean, and now your dealership for our future car purchases. I am currently having Sean find a car that fits my needs and budget, and have also referred a co-workers dad to Sean and your dealership. More

Chris was great - he made this purchase very pleasant and knew the car inside and out! The dealership itself and team made the experience that much better. This is my 2nd purchase there in 18 months and wil knew the car inside and out! The dealership itself and team made the experience that much better. This is my 2nd purchase there in 18 months and will continue to do so. Keep up the great job! More

Lou Bilous was an excellent salesperson. He was courteous and knowledgeable. He answered all questions in a friendly manner. I was treated in a positive manner and would deal with him again. courteous and knowledgeable. He answered all questions in a friendly manner. I was treated in a positive manner and would deal with him again. More

rich engaged us from the time we pulled into the lot. he was very friendly & knowledgeable. we told him what were were looking for & he worked with us to get us the car & price we needed. when we picked u was very friendly & knowledgeable. we told him what were were looking for & he worked with us to get us the car & price we needed. when we picked up the car, he went out of his way to make sure i understood how everything worked & also made sure the car seat was installed properly. i really appreciated that he went out of his way to make this process so enjoyable. More

Buying a car can be frighteninga and stressful. Working with Rich, Brian, Dennis and the others at Smithtown Toyota made the process simple and positive. From the recptionist to tyhe customer service peop with Rich, Brian, Dennis and the others at Smithtown Toyota made the process simple and positive. From the recptionist to tyhe customer service people Smithtown Toyaota knows hhow to treat a customer. I did shop around and got the best deal I could at Smithtown T. But I also felt the team was engaged with me, was looking to help me make the right decision for me and I did not get that feeling anywhere else. I would not go anywhere else and Smithtown Toyota is my car supplier of record. Outstanding and first class. More

Saleman lou Bilous was very helpful and never pushy to sell me a car. He was very professional and patient. I would recommend anyone to go see him if you're looking for a Toyota sell me a car. He was very professional and patient. I would recommend anyone to go see him if you're looking for a Toyota More

From my own experience, I can tell you this dealer ship was great from the beginning. This place really tried the best they could to get me the best rates around and the perfect car for my family... Thanks was great from the beginning. This place really tried the best they could to get me the best rates around and the perfect car for my family... Thanks John Torrento and Stacey Meehan for going above and beyond! More

Great Dealership!! Chris is always helpful and the staff truly cares. The place is always busy that should tell you something. People Trust Smithtown Toyota and Chris Malerba's knowledge of Toyotas is unm truly cares. The place is always busy that should tell you something. People Trust Smithtown Toyota and Chris Malerba's knowledge of Toyotas is unmatched. The McCarty's have found there home for there automobile needs More

This is the second car we bought at Smithtown Toyota. Toyota quality, the friendly and professional approach taken all the employees, the 0% finance offer, and last, but certainly not least, was the help Toyota quality, the friendly and professional approach taken all the employees, the 0% finance offer, and last, but certainly not least, was the helpful, no-pressure, charming and honest manner of Louis Bilous -- brought us back to Smithtown Toyota for number 2. More

I would like to applaude Smithtown toyota for their professionalism. When I brought my car in for service/repair, they were able to diagnose/fix the car fast and provided me with a loaner car at no co professionalism. When I brought my car in for service/repair, they were able to diagnose/fix the car fast and provided me with a loaner car at no cost even though I did not buy the car from them. They gave me their current promotion prices even though I did not have the coupons for service. For the repair portion, they did all the work for me - called the warranty company and got the approvals. All I had to pay was my $50 deductible. This is me coming from Sunrise Toyota with a nightmare experience. I left a review for them as well! Great professional service from Smithtown Toyota. My next vehicle (2013 Sienna) will be from there!! More