Smithtown Nissan

I am giving a bad rating for the reason that I did not hear back promptly, and I never heard back after the last time I called. I went there on a Saturday to look at a car. When I called I was asked that hear back promptly, and I never heard back after the last time I called. I went there on a Saturday to look at a car. When I called I was asked that if I couldn't make the appointment on time to give a call ahead of time. So I arrived to the appointment on time. I decided to buy the car granted the payments worked out. They said since it was a Saturday I would have to wait until the banks were open on Monday to get results. I was told I would get a phone call Monday. Monday I waited until the afternoon and decided to call. When I called they said my sales rep Bob was busy and would call me back. He never did, so I called again around 3pm and got in touch with Bob and he said that finance would call me back. They never did. So I called back again for the 3rd time around 7pm, only to have the women at the desk sound annoyed that I was calling. I said if I didn't hear anything by the next day they could forget about any deal and I wanted my $100.00 back. 9am the next morning I got a phone call from Bob saying to come in. I ended up buying the 2012 Nissan, which I love. Though I realized when I got home after picking up the car that there were no car mats and no car manual book in the car. I called again and got a women who sounded annoyed yet again when I said my name. She said Bob would call me back. He never did. I gave up and decided that the car mats and manual were not worth the aggravation of dealing with this dealership. I love the car but the dealership was a bunch of idiots. If I'm told to make my "appointment" on time, and I'm there on time, than I expect to be called back when I'm told and not get an attitude from the women at the desk who picks up. NEVER AGAIN, and I would not recommend this dealership to anyone. More

My rating for Andrey Litarov as my salesperson is exceptional....he satisfied all of my expectations for buying my first Nissan vehicle. I rate Smithtown Nissan dealership as exceptional as well.... exceptional....he satisfied all of my expectations for buying my first Nissan vehicle. I rate Smithtown Nissan dealership as exceptional as well....I plan to bring my vehicle in for all service work to Smithtown Nissan, as the are most familiar with my vehicle. I love my new Nissan Rouge and feel it will be the best vehicle that I ever owned.....I have already recommended my salesperson, my Rouge and my new dealership, Smithtown Nissan to everyone... More

I had a great overall experience purchasing my first new car from this dealership. People were friendly and have only good things to say about my experience! car from this dealership. People were friendly and have only good things to say about my experience! More

2nd time visiting this dealership and have had a great experience both times!- I found the salesman, Andrey ,extremely helpful with ending my current leased vechicle with Nissan for a new one. I love my experience both times!- I found the salesman, Andrey ,extremely helpful with ending my current leased vechicle with Nissan for a new one. I love my new Rogue and Andrey was very patient and friendly with explaining all the new features in my new car. He made it painless and took the time to find the right car for me at the right price.- thanks again for all your help! More

This dealership is top notch and their salesman, Matt Brown, is as good as it gets! I had a wonderful experience with the lease of my 2013 Altima this past January. I felt Matt was honest, knowledgeabl Brown, is as good as it gets! I had a wonderful experience with the lease of my 2013 Altima this past January. I felt Matt was honest, knowledgeable, and a pleasure to do business with. He is HIGHLY recommended, and will definitely use him again for my next auto lease/purchase! More

I recently purchased my 2013 Nissan Altima on April 13, 2013. This is just one of the many vehicles i have purchased/leased through Smithtown Nissan over the past ten years. I would not go anywhere else. T 2013. This is just one of the many vehicles i have purchased/leased through Smithtown Nissan over the past ten years. I would not go anywhere else. They always give the best deal and i never feel pressured or uncomfortable. Most of my dealings were with Joe Urso. What a guy! Honest, respectful, courteous, gentleman. He is very knowledgeable of all the vehicles he sells. All my family and friends always thank me for referring them to him. He leaves a great impression on everyone. And he always gets the deal done. I have never walked out of there without the best deal on a new nissan. Recently Joe was promoted to sales manager which was greatly deserved. What's better than having a honest guy with that much integrity taking care of your car buying process but to have him as the Sales Manager of the deal. That's even better. Which we all know really makes or breaks the deal! On my last deal Joe was just starting out in his new Sales Manager Position. When i heard i was really happy for him. But to be honest i thought wow i hope this don't effect my positive relationship with this dealership. He referred me to Bob Mitchell. All i can say is this guy was everything Joe was. When i left there with my Altima I felt like I was part of Bob's Family. Bob put together the deal and ran it past Joe and everything went smooth. I could of never purchased this car or any other Nissan for the deal Smithtown Nissan gave me. To sum this up if you are in the market for a Nissan you would be making a big mistake not to stop in Smithtown Nissan and give them a chance to show you the difference that sets them apart from the rest. And from my personal experience i highly recommend Bob Mitchell (Salesman) and Joe Urso.(Sales Manager) Give them a shot you will not regret it!!!!!! More

Bait and switch. Found a BMW 335i I was looking for called contacted Cheryl Pagano through Internet sales told her I was interested. She told me the car was still available set up an appointment for me called contacted Cheryl Pagano through Internet sales told her I was interested. She told me the car was still available set up an appointment for me to see it and said it would be their for me to see the next day. The next day as I got ready to make the hour and 20 minute drive there I called Cheryl Pagano to ensure the car was available she didnt answer I sent an email and she responded with "OK great when you come in just ask for me. I do see that the car is still available for you. See you at 1:00pm if you are running either early or late just either call or email me" I arrived after the long drive she introduced yourself said she will get a salesperson the sales person came and asked what car I was there to see I told him he then told me the car was sold last week. You can imagine I went off on them. I just spent all that time driving, gas and toll money. She blamed the computer system for saying the car was there. It's a small dealer know what happens in your place of work. It was a horrible experience. Do not risk making a trip here if you see a car you like online More

When my son and I walked into the Smithtown Nissan dealership we were greeted by a very polite young lady and one of the managers directed us to a very nice salesman by the name of Tyler. He knew wha dealership we were greeted by a very polite young lady and one of the managers directed us to a very nice salesman by the name of Tyler. He knew what I was looking for and was able to get us a beautiful black Rogue. The next step was meeting Christian Nesky, one of the finance mangers. We were able to agree on a price the suited my budget and the entire process was completed within 24 hours. What a pleasure to have all the DMV paperwork taken care of by the dealership. The purchase went smoothy and quickly. Partly because I knew what type of car I wanted and due to the professionalism and care of all involved from Smithtown Nissan More

Salesman Andrey provided a great experience. He made the entire process easy and painless. He took the time to get me a great deal on a new Rouge and Sentra for a great price. Would highly recommend him to entire process easy and painless. He took the time to get me a great deal on a new Rouge and Sentra for a great price. Would highly recommend him to anyone looking for a new car. More

My girlfriend's lease on her rogue was up so we went to Smithtown Nissan to see what her options were. We found a new Rogue that she really liked. The price they gave was not bad because she was not put to Smithtown Nissan to see what her options were. We found a new Rogue that she really liked. The price they gave was not bad because she was not putting money down but they way they conduct themselves is just awful. At one point she walked away to call her mom and the manager follows her outside and starts saying all this stuff in her ear. They were just so rude I could not believe it but she decided she wanted the car so she went to the person in charge of financing. Our salesman told us she would have to pay a certain amount of money down just for 1st month and the usual fees. When she sits down with fiance manager, SUPRISE, there is also a 600 dollar closing fee that had never been mentioned. All they did was play games and at the end my girlfriend was happy with the car but left crying because of the experience. I am disgusted and will not set foot in their again except for the three years free maintenance that she supposedly has but they would not put in writing. They all need to be trained in customer service. More