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Smithtown Kia

St. James, NY

4.9
1,992 Reviews
Smithtown Kia is one of the leading Kia dealerships in the Smithtown, Long Island, Nesconset, Lake Grove, & St. James NY area. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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726 Middle Country Rd

St. James, NY

11780

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Showing 1,992 reviews

November 16, 2014

Fair & Friendly, no pressure. Great experience. I went in with a TrueCare price quote. Justin was great, very friendly and accommodating, even coming in on his day off for delivery More

by trishpaul1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Nov 17, 2014 -

Smithtown Kia responded

Paul, thank you for taking the time to leave us a positive review! We are pleased to hear of your successful and pleasant experience at Smithtown Kia. Our trained staff do an amazing job at taking care of our customers and we can see that with your over all review. Be sure to contact us if there is anything more we can do to further assist you! Enjoy your new 2015 Kia Sorento! Smithtown Kia

November 13, 2014

great experience I bought a Sorento from Smithtown Kia last week and it was a great experience. The salesman, Victor was very nice and answered all my questions. I wou More

by Joseph D
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Victor Mulvey and Arnie Phelps
Nov 14, 2014 -

Smithtown Kia responded

Thank you Joseph for taking the time to leave us a five star rating! We are happy to hear you had a great experience with us at Smithtown Kia. Our staff truly cares for our customers and we can see that with your over all review. We hope to see you again and enjoy your new Kia Sorento! Smithtown Kia

November 11, 2014

Car buying experience! I highly recommend anyone who is looking to buy or lease a car to go to Smithtown Kia. Stephen Giorgio was by far the best in sales. Stephen really we More

by jguidice
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephen Giorgio
Nov 14, 2014 -

Smithtown Kia responded

Thank you for taking the time to leave us a five star review. We are pleased to hear of your pleasant experience at Smithtown Kia. Our team does a wonderful job at making sure every customer leaves satisfied and we can see that with your over all experience. Be sure to contact us if there is anything more we can do for you! We hope to see you again. Smithtown Kia

November 10, 2014

How do they sleep at night ? After being new to car leasing we put down a deposit then learned we were being completely ripped off... Okay no problem , expected it's car dealer. B More

by Honesty 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin
Nov 14, 2014 -

Smithtown Kia responded

It is not our intention to mislead any customer of ours in regards to purchasing a vehicle at Smithtown Kia. We do our best at making sure every customer is taken care of to the fullest extent. As a dealership we prioritize continuous improvement, so we appreciate your feedback. If there is anything we could do to clear things up, please let us know! We hope to hear from you soon! Smithtown Kia

November 08, 2014

Bad experience I don't recommend Smithtown Kia Dealer to anyone due to the fact that when you sit with the finance dept. they make you feel unpleasant making you ex More

by OscarO.Barrientos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
FINANCE DEPT. SALES PERSON
Nov 14, 2014 -

Smithtown Kia responded

We apologies that you had a terrible experience with our Finance Department. While we do appreciate the feedback, we realize that your time is valuable and would like to extend our regret. Feel free to reach out to us so that we can fix any outstanding issues & ensure that other customers do not share the same experience. We hope to hear from you soon! Smithtown Kia

October 27, 2014

"love my new ride" I recommend Smithtown Kia to anyone looking for a new vehicle. Stephen Giorgio was friendly and courteous and really took the time to get me the car i More

by Christine Bungert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Giorgio
Oct 31, 2014 -

Smithtown Kia responded

Thank you for your feedback Christine! We are happy to hear how well you enjoyed yourself. Our staff at Smithtown Kia does a wonderful job at taking care of every customer. Let us know if there is anything more we could do for you! Smithtown Kia

October 23, 2014

bend over backwards I went to kia looking to get a new car but the pricing wound up out of my price range. Jose went above and beyond to offset the price and gave me dea More

by Bigant1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jose martinez
Oct 23, 2014 -

Smithtown Kia responded

Thank you Anthony for taking the time to leave us a thoughtful review. We love to hear positive experiences from our customers. Our team truly cares for every person who comes into the dealership. If there is anything more we can do for you, let us know! Smithtown Kia

September 26, 2014

Happy Daughter Working with Justin at KIA was a wonderful & pleasant experience. My daughter told him what make, model, color, and price range and Justin delivered! More

by Doggy57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin & Melissa
Oct 01, 2014 -

Smithtown Kia responded

Thank you for taking the time to leave us a positive and thoughtful review. We love to hear back from our customers. If there is anything more we can do for you, please contact us! We hope to see you in the near future! Hope your daughter enjoys her new vehicle. Smithtown Kia

September 23, 2014

not a great experience I did not have a great experience with this dealership - the manager was friendly and professional when I was in there but I was not happy with my int More

by kia33000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
notnaming
Sep 29, 2014 -

Smithtown Kia responded

Thank you for your most recent review, we are saddened to hear that you had an experience that was not to your satisfaction. We strive to improve our process and customer service with each client. However, like many businesses, nobody is perfect. Every day is a learning experience for us that's why all reviews are useful to help us improve for clients that come after you. I hope you enjoy your new Toyota and give us a chance to earn your business the next time around.

August 01, 2014

Very seamless Wonderful experience leasing our new Sorrento. Very easy from start to finish. Thank you, Justin and Smithtown Kia. I will definitely recommend thi More

by Tretola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Aug 04, 2014 -

Smithtown Kia responded

We are pleased to hear our team did their best to make sure you were taken care of. We prioritize our customers’ needs and we can see that with your successful experience. If there is anything more we could do for you, let us know! We look forward to seeing you again. Smithtown Kia

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