Smithtown Kia

Great customer service From the moment we walked in we were greeted with friendly service. There was little to no wait time. Multiple options were given when deciding wether From the moment we walked in we were greeted with friendly service. There was little to no wait time. Multiple options were given when deciding wether to lease or finance. More

Very pleasant experience My experience with Smithtown Kia and Gerard Rennie was very pleasant. They were very helpful and courteous. They worked with me and were very fair in My experience with Smithtown Kia and Gerard Rennie was very pleasant. They were very helpful and courteous. They worked with me and were very fair in their pricing. More

2018 Niro Alex was very helpful. He took his time with us. Answered all our questions. made a point to talk with my daughter, since it was going to be her car. Alex was very helpful. He took his time with us. Answered all our questions. made a point to talk with my daughter, since it was going to be her car. Made her feel very comfortable. A very good experience overall. Thank You Alex. More

My salesman Jonathan Hammel I want to express that my sales person was very professional courteous knowlegable He went overboard to please. I bought a new car and upon delivery I want to express that my sales person was very professional courteous knowlegable He went overboard to please. I bought a new car and upon delivery of the vehicle he took the extra time to explain all the features to me. I would give him a ten if there was a place for this rating. More

Great service Smithtown kia has helpful dealers and many cars to choose from. Recived a lot of help in choosing my car. Would recommend smithtown kia to others look Smithtown kia has helpful dealers and many cars to choose from. Recived a lot of help in choosing my car. Would recommend smithtown kia to others looking for cars! More

Acceptable The people are decent and the car is nice so far so good. In fact this is not my original review. I was contacted by the dealer and asked to take it The people are decent and the car is nice so far so good. In fact this is not my original review. I was contacted by the dealer and asked to take it down. Being a man of my word I did. I was told if I ever need anything just call. Well I'm still eaiting for someone to return my call. Got a nice car at a price that was not the negotiated price. Just make sure you know what the taxes and fees are going to end up. I did ask about the fees and was told i don't know. In fact we received a bill for 5 dollars because they under estimated the fees. Would i go back there...most likely not. More

Everyone was great, EXCEPT one. The person my experience started with, Gerard Rennie, was terrible. He didn’t keep me updated and when I reached out for updates via email, it was lik The person my experience started with, Gerard Rennie, was terrible. He didn’t keep me updated and when I reached out for updates via email, it was like I was speaking to someone who was either drunk, or had the intelligence of a 6 year old. He was relatively condescending and kept getting distracted by my appearance. He left out telling me I’d need a large amount of money with me when finalizing. Now, the manager, Charlie, was great, as was Mike Halliday, who kept me updated every step of the way (after taking over from Gerard Rennie), and Gerard Ragan did a great job finishing things up. Id definitely recommend going there, but avoid working with Mr Rennie. More

New vehicle sold with faulty tire Leased a brand new 2018 Kia Forte 2 days later I walked to my parked car to see a flat tire. When tire was removed by Mavis tire dealer it showed Leased a brand new 2018 Kia Forte 2 days later I walked to my parked car to see a flat tire. When tire was removed by Mavis tire dealer it showed the tire had been damaged and previously pluggedI. I was finally able to get a replacement tire but my trust in dealership is lost. Sales manager could not understand why I was upset I asked for a spare tire in compensationbut he would not accommodate Is it unreasonable to walk out with a brand new car and expect it to have new tires???? I guess this sales manager didn’t believe so! More

Great Was easy to find and close a deal salesman was friendly and knowledgeable was very happy with my experience would recommend Gerard for sure he was gre Was easy to find and close a deal salesman was friendly and knowledgeable was very happy with my experience would recommend Gerard for sure he was great More

Cross shopping Forte and Mazda Purchased a Mazda 3 on May 18th. Thomas Roy presented the cars fairly when i was test driving. On making a deal Thomas was very fair in negotiating w Purchased a Mazda 3 on May 18th. Thomas Roy presented the cars fairly when i was test driving. On making a deal Thomas was very fair in negotiating with me and was very transparent. There was no games in pricing like other experiences. It was a very pleasant experience which is unique. It was worth my drive from Queens. The attention after my purchase was unparalled despite bank loan issues on paperwork. Thomas ensured that the matter got resolved. I strongly recommend this dealership to friends family. Kia of Smithtown has earned a new repeating customer. Thank you and the best part no games or nonsense with back and forth silly price games. I hate that and Kia of Smithtown made the experience pleasant. Thomas i hope that my next purchase is with you or my relatives. More