Smithtown Kia

Mixed Feelings with this dealership First off, I would like to say that I did purchase a new Kia Soul EV from Smithtown Kia and I got a good deal. I am an out of state buyer purchasing First off, I would like to say that I did purchase a new Kia Soul EV from Smithtown Kia and I got a good deal. I am an out of state buyer purchasing a car off the internet. It appears that in person customers get fantastic service. But I am reviewing on my experience dealing with this dealership. It took about two weeks to finally get this deal done. First they wanted a deposit and I would not give them one without seeing all the numbers in writing. Then they agreed to forgo the deposit and I submitted a credit app with Kia that was approved. After much delay (I was told they were short-handed that week), I finally got the numbers. The paperwork was done and the car was ready for pickup on the 21st. On the 20th, I got a call from a guy that said he was in the insurance department at the dealership. He attempted to call my insurance company and pretend to be me. My insurance told me this after he failed to give them my correct birthdate. So he could not get the information from them, he did a 3 way call with me. I told him that I already went over all the information with my sales rep Tim and that binder and insurance card was in the packet coming back with the contracts Fedex. That was not good enough for him. He pushed to contact my agent directly. Finally he was satisfied. But I intend to file complaints with the NYDMV, NY AG’s office and the NY DFS about this action. I received the car on the 23rd from my transporter. Car arrived without incident. They told me they wanted to clean it up before it got picked up. The car was no clean or prepped. There were still stickers from production on the car, wheels and tires. There is a nasty white something on the rear glass which still has not been able to be removed. But what is worse, someone no time in the installation of the front advertising license plate frame. It was installed crooked and not even in the correct factory detent holes in the bumper. My state does not require these, so I am quite pissed it was installed. Nobody bothered to ask me about it. I can’t even use the correct holes because the person who installed it crooked did not even center it. So I am forced to have the bumper removed and the holes filled and refinished at a cost of $380. I asked the dealership to pay for this, seeing it was there person who did this, and they refused. I am pretty sure this license frame was not on the car in the pictures that was on the website. I took of 1 star for the guy posing to be me and 1 star for the crooked and misaligned license plate frame and the dealer not willing to own up to the problem. Their slogan on the frame says “Smart People Buy Kia’s”. Apparently, smart people do not install the frames. Tim and Rosa were great to work with. Although the week I worked with them, they both seemed to be overworked (or understaffed). In any case, that is not their fault, it is poor management. More

Another smooth transaction with Smithtown Kia Sam Schmitz a former Army veteran was our sales rep & he was very thorough in explaining the few vehicles we looked at. He gave us some suggestions o Sam Schmitz a former Army veteran was our sales rep & he was very thorough in explaining the few vehicles we looked at. He gave us some suggestions on the 2 vehicles we narrowed it down to, then after breaking down the monthly payments we decided on the Kia Niro Hybrid which will save us approx. $117.00 a month on gas so that helped make the decision that much easier. Upon picking up the car Sam went into every detail on the features & did a fine job! Charlie the sales Mgr. helped on a few questions we had on cost & also was very helpful. Brian who handles the insurance transfers made our day even better when we sat down with him. As I already had it in my mind just to tranfer our State Farm policy to the Niro when he asked if he could give us a quote since he works for All State. So the short verison was he saved us $148.00 a month & now have even a better policy than previous. So when all was said & done based on the mileage my wife expects to drive over 12 months our monthly exposure for the Niro is approx. $49.96 per month. Finally off to finance dept. which is headed up by Rosa & she did a fantastic job, as she has done before. In closing this is our 2nd vehicle from Smithtown Kia since 2016 & always a pleasure. Almost forgot Smithtown Kia gives you instead of a 10yr/100,000 warranty they offer a 20yr/200,000 warranty! More

Truly caring people This was my first experience ever buying/leasing a car and every person there was so pleasant and positive. However 2 people in particular vastly exce This was my first experience ever buying/leasing a car and every person there was so pleasant and positive. However 2 people in particular vastly exceeded what you'd expect customer service to entail. The salesman Alex was so immensely helpful and informative, which made me feel so much more secure in making such a big commitment. Aside from being so knowledgeable about what he was selling he was also extremely courteous and thoughtful. He knew I was very pressed for time and did everything he possibly could to make this go as quickly and smoothly as possible. The second person, I consider myself very lucky to have met today. Rosa the financial manager is truly one of the most genuinely kind good-hearted people I've probably ever met. She truly knows how to turn your day around just with a conversation. I absolutely can't do her justice in writing. I didn't think it was ever in the cards for myself to be driving a brand new car and I'm certain without these 2 people I wouldn't be. Thank you both so so much More

Best car leasing experience I've ever had! I've dealt with different car dealerships in the past. Some have been nightmares. Not so with Smithtown Kia. My family and I have been leasing with th I've dealt with different car dealerships in the past. Some have been nightmares. Not so with Smithtown Kia. My family and I have been leasing with them for years. The staff are very polite, respectful and informative. Greg Carrion, the General Manager, is the best! He is professional, personable and caring. My Salesman, Gerard Rennie, was the nicest guy ever. I wanted a new Optima. I expected to have to settle for what was left of the 2018 models. He gave me a car that was better than I had hoped for. It was a 2019 Optima S, a brand new edition to the line. What a beautiful car. Gerard went to Greg and worked out a fantastic deal. Greg made sure I was happy with the car. It was an offer I couldn't refuse! Gerard encouraged me to contact him if I had any questions or concerns. Honorable mention also goes to Rosa Fernandez-Walker. She was very friendly and made the finance part painless. More

We it was an experience that I would never forget with Timot I will come back again and buy another car from Tim the salesman profession was very good to me I was so happy and I made tell another friend of mine I will come back again and buy another car from Tim the salesman profession was very good to me I was so happy and I made tell another friend of mine to come out there and buy another car he was very kind very good to me and my wife and I'm very happy as a Salesman he was very good at helping me in all the situations that I needed to find out the car and Rose assistance and others features that I needed he was very good to me I will recommend anybody to Tim at any time I hope he gets a recommendation he was a very good salesman and very nice I say again you should get a recommendation he was very good to me me a wife was very happy with him his service excellent person I would recommend him to anybody in the future thank you very much and have a nice day More

Amazing experience I went into smithtown kia to purchase one of their pre owned vehicles. Alex and Rosa were very helpful in the process and made my sales and financing I went into smithtown kia to purchase one of their pre owned vehicles. Alex and Rosa were very helpful in the process and made my sales and financing processes go as smooth as possible . It was a 120 mile round trip to smithtown kia and I would do it again in a heartbeat. Their knowledge ,professionalism, and outstanding dedication to the people around them made this an overall great experience More

Good experience good people They were good professional and helpful when I purchased a car for my daughter. We got to test drive the car and we were impressed. I would buy anot They were good professional and helpful when I purchased a car for my daughter. We got to test drive the car and we were impressed. I would buy another car from them. More

Amazing Experience! I had such a great experience at Smithtown Kia. The staff was friendly and knowledgeable. Specially, Tim and Gerard made everything efficient and enjo I had such a great experience at Smithtown Kia. The staff was friendly and knowledgeable. Specially, Tim and Gerard made everything efficient and enjoyable. They answered all my questions and I walked out with the car I wanted. If you need a car, this is the place to go. You will actually enjoy the experience which is rare when trying to purchase a new car. I have and will continue to recommend them to my friends, family members, and anyone else who is looking to purchase or lease a car. More

Painless and actually enjoyable car buying experience If you are interested in buying a KIA, call and ask for Adam Hernandez in sales. What a pleasant and knowledgeable gentleman. Straight to the point If you are interested in buying a KIA, call and ask for Adam Hernandez in sales. What a pleasant and knowledgeable gentleman. Straight to the point and just a regular guy that wants to get you what you need at a fair price. Then comes the bonus with Rosa when it comes to organizing the deal and getting the financing straight. We found the KIA Sportage we wanted and were driving it home in three hours. Highly recommend this team. More

Car shopping Great customer service.. Gerard Rennie sales and Gerard Ragan from finance were very pleasant to work and the sales manager Charlie was very helpful. Great customer service.. Gerard Rennie sales and Gerard Ragan from finance were very pleasant to work and the sales manager Charlie was very helpful. I recommend to go see them if u want a new car or used.. More