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Smithtown Kia
St. James, NY
2,063 Reviews
Smithtown Kia is one of the leading Kia dealerships in the Smithtown, Long Island, Nesconset, Lake Grove, & St. James NY area. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,063 reviews
March 21, 2019
Excellent Customer Service and Sales Reps I recently had to help my mother lease a new car and did some shopping around before arriving at Smithtown Kia. We had originally visited Huntington I recently had to help my mother lease a new car and did some shopping around before arriving at Smithtown Kia. We had originally visited Huntington Kia but the sales representative we spoke to there was strange and unprofessional - making inappropriate jokes and seemed unknowledgeable about the cars. The service at Smithtown Kia was miles ahead - professional, sincere, transparent, friendly, and helpful. Alex, our sales person was highly knowledgeable about the Kia forte and explained to my mother all of the key features and specifications. He was highly courteous and friendly and made the experience easy and fast. Greg, Alex's manager wrote up some numbers and we came to a very reasonable down payment/monthly payment for the lease. Overall, I would highly recommend Smithtown Kia. More
by ianman111
Employees Worked With
Greg Carrion, Alex Fischler
March 15, 2019
Good experience overall except customer service I had a good experience with this dealer! Mike has been really professional, kind and reliable. All team has helped me in purchasing my car and findin I had a good experience with this dealer! Mike has been really professional, kind and reliable. All team has helped me in purchasing my car and finding the best deal. However, I didn’t have a good experience with the customer service which damage part of my brakes changing the tires.. I am thankful to the manager who helped to get it fixed as soon as possible. Overall it was a good experience, and I would recommend Smithtown Kia. More
by Gabriella
Employees Worked With
Greg Carrion, Mike Halliday
March 14, 2019
Leased a new car My sales consultant Krista Noonan was superb! She explained everything and was very thorough. I can’t say enough about my experience, which was excell My sales consultant Krista Noonan was superb! She explained everything and was very thorough. I can’t say enough about my experience, which was excellent. I will tell everyone I know if they are looking for a car to go to Kia More
by Shelly
Employees Worked With
Krista noonan
March 11, 2019
Amazing experience! I want to express my gratitude to Smithtown Kia. They were professional and courteous and just overall wonderful to deal with. They helped my family i I want to express my gratitude to Smithtown Kia. They were professional and courteous and just overall wonderful to deal with. They helped my family in purchasing a new Kia Optima! What a great car! Thank you so much!! Especially Mike and Scott!! More
by Linda
Employees Worked With
Mike Halliday
March 11, 2019
The price i was quoted was the price i paid This is my 3rd vehicle i have purchased at Smithtown Kia and I have used the same salesman Mike Halliday, Michael is friendly, knowledgeable, and hone This is my 3rd vehicle i have purchased at Smithtown Kia and I have used the same salesman Mike Halliday, Michael is friendly, knowledgeable, and honest. He ask the right questions and tries to get you the best deal. The new managers were also great and made it a pleasure to purchase my new car. I have gone to other dealers in the past I would not go there since I have found Smithtown Kia. More
by Bigguy1
Employees Worked With
Mike Halliday
March 09, 2019
Smithtown Kia is the best! My experience at Smithtown Kia was like no others experience at any other dealership I have ever been to. The staff Ale my experience at Smithtown Kia My experience at Smithtown Kia was like no others experience at any other dealership I have ever been to. The staff Ale my experience at Smithtown Kia was like no other experience at any other dealership I have ever been to. The sales person, Alex, was phenomenal. He was well informed about all vehicles and all features they have. He was very friendly, kind and most importantly professional. More
by Mrphotooman
Employees Worked With
Jeff in Finances, Greg Carrion, Alex Fischler
March 03, 2019
Leasing a Kia optima Went to Smithtown Kia made my deal on an Optima. Dealer ray knew exactly what we wanted after going back and forth with him for literally 4 hours and Went to Smithtown Kia made my deal on an Optima. Dealer ray knew exactly what we wanted after going back and forth with him for literally 4 hours and the finance manager. We all agreed on price with zero down. We could of taken car that same day but we agreed to come back because we were exhausted after haggling price for so long. Again, they knew exactly the lease agreement we were willing to pay. After all, this was our third lease on a Kia Optima. We decided to come back in 3 days to pick up car. My daughter was all excited, we switched everything over with our insurance and as far as we knew, we were just going into sign and pick up vehicle. They had the car all ready sitting outside and took my daughter into car to set it all up with her phone and all as my husband and I sat patiently waiting. Well, we waited about an hour and a half (empty dealership) and they finally called us in office of finance manager and all of the sudden the price had went up and we were informed we needed to put almost 3k more down after they had already accepted my daughters down payment on her cc days before. We asked to speak to a manager and the manager of sales came in and was extremely rude along with the finance manager, they were both blaming it on the poor salesman who by the way was such a nice guy. They tried telling us that we never made the deal we made and basically it was too bad. My daughter was very upset but honestly did not want to deal with these people at all. She at her young age knew they were totally trying to take advantage of her. Good thing my husband and I went with her to pick up car that never was. We left dealership with nothing but excuses blaming it on us that we never made that deal and simply not apologetic at all. I CALLED THE GENERAL MANAGER THE NEXT DAY AND HE PROMISED HE WOULD GET BACK TO ME AND I NEVER HEARD BACK. I would not of bought a car from them anyway at that point but I figured I would call and see if he atleast knew what was going on and WHAT DO U KNOW ‘MORE BLAH BLAH BLAH AND NEVER A CALL BACK. DONT GO TO THIS DEALER PLEASE....... More
by Stevmcke
Employees Worked With
None of the above
March 03, 2019
To change made easy :) Most of my cars were Toyota, but going to Kia of St James made the change over easy with excellent employees Mike Halliday and Paulie who Compared the Most of my cars were Toyota, but going to Kia of St James made the change over easy with excellent employees Mike Halliday and Paulie who Compared the size car I’ve always owned to the Cars Kias had that we’re to my liking . After test driving the car I wanted and the deal they gave me for my trade in and the price for my new car it was an easy choice :) I recommend going to Kia and asking to talk to Mike And Paulie More
by Lovelife731
Employees Worked With
Paulie , Mike Halliday
March 01, 2019
Amazing dealership My boyfriend Jason and I have been leasing with this dealership going on his 4th car, and my third. Gerard Rennie treated us with respect and gave us My boyfriend Jason and I have been leasing with this dealership going on his 4th car, and my third. Gerard Rennie treated us with respect and gave us a great deal . Greg and Rosa were extremely friendly and very fair with our deal . All of them made our tradition into a new car easy , fair , and very pleasurable . I love this dealership , because no matter what , they leave the customer satisfied ! Thank you again Gerard we love you ! Sincerely Jessie and Jay More
by Jessjay2019
Employees Worked With
Other Employees :
GREG THE MANAGER ! , Greg Carrion, Rosa Fernandez-Walker
February 28, 2019
Outstanding Had a very nice experience. No pushy salespeople, very friendly. Would recommend this dealership and Gerard to anyone who wants a Kia. Very helpful pe Had a very nice experience. No pushy salespeople, very friendly. Would recommend this dealership and Gerard to anyone who wants a Kia. Very helpful people More
by lizabella
